Snagit Windows Updates

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  • Problem
  • Updated 7 months ago
Your updates - NEED TO BE Addressed.  

I find it nice that you update the product frequently - HOWEVER, when you update the software, it SHOULD NOT BREAK links and desktop shortcuts that were setup and working appropriately with the immediately prior version of the software.  NO OTHER software package that I'm aware of does this (and I have been involved in ALL areas of Information Technology for over 40 years).

Your software updates create ALL NEW entries in the programs list (AND leaves all of the older ones as well).
The desktop shortcuts that were successfully working prior to the update will no longer work (says:  This action is only valid for products that are currently installed.).
You have to go in and create ALL NEW desktop shortcuts to access the latest version of your software (and delete the prior ones).
This is dumb.

The software should only UPDATE (overlay) the current software, in order to use the latest and greatest version of the software (i.e. why one would actually go through the update process in the first place.).  No one would want all of the older copies/versions of the software on their systems taking up valuable disk space, much less want to actually run the older versions of the software (much less have to setup all new shortcuts to run the software EVERY time that one updates the software).
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kburgdorf

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  • Frustrated and unhappy

Posted 7 months ago

  • 2
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davidlambert

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I do, occasionally, like having older versions of the software so I can provide peer support to others who aren't using the "latest and greatest' yet.
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Rick Stone

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I'm in the same camp and mindset you are!
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kburgdorf

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Thank you Rick!
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kburgdorf

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That's wonderful - you're the < 1% (since you like to provide peer support to others, etc.).  I could see this for SnagIt tech support environments ONLY.  For others, wasting disk space, and breaking shortcuts for the software is NOT good, much less not confirming very well to accepted industry standards.

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kburgdorf

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Thank you Joe Morgan!
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davidlambert

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I very much doubt it is <1% since this is a user forum, not tech support.