SnagIt won't capture a Netflix image

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  • Updated 3 months ago
I just got a new Windows 10 computer. I want to capture an image while playing a TV show on Netflix, either from Netflix.com or the Netflix App. When I tried doing so with the Window snipping tool, all I got for a capture was a black screen with white subtitles from the show. I thought SnagIt might work, but it gives me the same result. On my old Windows 7 computer or my husband's Windows 10 computer, I can capture the image with no problem. I don't understand why it won't work on my new computer.  Any help?
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drpeg

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Posted 3 months ago

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Robert R., Online Community Admin

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Hi drpeg;
This is likely because the content is protected via HDCP; Windows 10 will have certain levels of security in it that prevents capturing/recording videos/images on services like Netflix, Amazon Prime, Hulu, etc.

-Robert
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keeperlamar

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WELL AND THATS JUST WHY LOTS OF PEOPLE HATE WINDOWS 10. I AM HAVING TROUBLE  JUST USING THIS PROGRAM  AND I WANT TO POST PICTURES TO FB, INSTAGRAM ETC  AND  THIS IS PROVING TO BE A REAL PAIN IN MY ASS.  JIM 
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Residentx

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Why would Microsoft/Windows allow people to outright infringe on other's copyrights?

Netflix literally pays billions to create custom content. I have no issues with preventing people from copying "licensed" content. 
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drpeg

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Sorry, Residentx, but taking screenshots for personal use is harmless (or are you telling me you've never photocopied anything out of a book?). Recording screencasts is a different matter, and I have no problem with Netflix preventing that. But as it turns out, in their zeal to prevent the latter, screenshots are a casualty, at least in Windows 10. Turns out that if one absolutely wants to take screenshots, there is a complicated workaround, involving setting up a Virtual Machine. https://www.addictivetips.com/windows-tips/take-a-screenshot-in-netflix/?fbclid=IwAR3qcqVWhtoTgA3xTP...
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Residentx

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There's plenty of images free on the internet. Wake up...stop stealing other's people stuff. 

IP THIEF!!!!
(Edited)
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drpeg

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Residentx, you're being ridiculous. Do you go on YouTube to all the fan vids and rant at them? To all the Pininterest sites and rant at the people who've posted images from shows? Oh, hey, you could even go on all the actors' Instagram sites and Twitter feeds and rant at them, since they post images from the shows.  And all *I* was talking about was capturing one measly image for my own pleasure, not sharing it with anyone. You don't know what you're talking about, anyway. From Wikipedia on screenshots:  Regardless of copyright, screenshots may still be legally used under the principle of fair use in the U.S. or fair dealing and similar laws in other countries. Guess what, Residentx? Viewing the image myself is "fair use." Go spread your holiday cheer elsewhere, troll. I've just unfollowed this thread, so go ahead and reply all you want. I won't read it.
P.S. I notice you didn't vehemently deny ever, ever photocopying something from a book for your own use. Same principle--and it's perfectly legal.
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