I just got a new Windows 10 computer. I want to capture an image while playing a TV show on Netflix, either from Netflix.com or the Netflix App. When I tried doing so with the Window snipping tool, all I got for a capture was a black screen with white subtitles from the show. I thought SnagIt might work, but it gives me the same result. On my old Windows 7 computer or my husband's Windows 10 computer, I can capture the image with no problem. I don't understand why it won't work on my new computer. Any help?