Snagit 11.1.0, text creeps over edges of callouts, can't fix it.

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Has anyone else solved the problem with text creeping outside the box in Snagit 11.1.0 callouts? It's driving me insane. I use this program for customers 10-20x a day, and this behavior seems to have just started recently. Any ideas? I've tried everything--changing the font, changing the callout, (the box is particularly bad)...help?

I read a forum posting where this was purportedly fixed after Snagit 10, but it's not here, and as I said, this seems to have started only recently, which makes NO sense, as my update is dated from September of 2012, I think. I really do need help ASAP, we're open 7 days a week, and I need to send out info today.
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Booknook.biz

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  • ANNOYED!

Posted 7 years ago

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Manny Carvalho, Champion

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My text doesn't creep out of the box. Will you give an example please.
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Booknook.biz

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Hi:

Sorry, been back and forth with Techsupport about this. Thank you kindly for your reply, which I unfortunately missed seeing. Here's a ss of the issue:

Happens every time I use the box, particularly, on a screencap. Doesn't seem to matter what I do to the text (font, font-size, alignment), when I click outside of the box, the text "moves" as you see it here. I've been desperate enough to try to not click outside the box, and just "save," but that dog doesn't hunt, either. The text box on the capture relates to the client's question, not the issue about text-creep, obviously.

And I've already reset the Registry, FWIW.
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Manny Carvalho, Champion

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I don't know what the problem is. Mine doesn't do that.

I wonder if somehow your monitor resolution is not set correctly or you enlarged your dpi setting.

Here's what I see compared to yours:

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booknookbiz

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Manny:

Well, I'm glad yours doesn't do that. That's kind of my issue, as obviously, I'd think that it's NOT supposed to do that. No, I haven't touched the resolution on my (four) monitors, which have been working fine for the last year. Nor have it changed the "DPI," which would be ppi, but, anyway. As I thought I mentioned in my original post, this just started recently, and I cannot find the causation. I've been using TS products for years, since the early Jing, including SnagIt and CS, so this isn't my first rodeo. It's just peculiar. When I save a capture, the text still moves (I upgraded a few days ago), although at the moment, it's still inside the box. But it moves, still.

The four monitors are 22's, Rez is 1680x1050. I'm certainly open to suggestions.
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Martin Chamorro

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I have the same problem and its not a resolution issue for me either. Any solutions yet?
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Booknook.biz

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Thank you, Martin, for posting that so that the folks here stop thinking I'm cracked. I upgraded to the latest Snagit, and it has not fixed the problem. And if tech support tells me to clean the registry again, my head will explode.

It would be nice if someone at TechSmith could realize it's probably REAL, and that there's some commonality somewhere. It's still happening with the box, although since the upgrade, now it just pushes against the left side of the box, rather unattractively, I'd add. I've stopped using the box text callout. {shrug}. I'm not going to reset the damn registry for the 3rd time, which clearly has nothing to do with it.
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Logan S.

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Hey there BookNook,

Any chance you could try updating to 11.2 and see if that takes care of it?
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Booknook.biz

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Logan:

I tried to make clear but must not have that I have already upgraded to 11.2, thank you.

It has not fixed the problem.
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Logan S.

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Hey there,

I must not have noticed, sorry about that. Is there any chance you can send me over a .snag file that has the issue happening? That would be great, thanks!

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to post back here to let me know that the file has been uploaded.
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Booknook.biz

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Logan:

Well, if you check my account, I've already uploaded other examples of this. I'll do it again, but it seems as though you (collectively) are not able to replicate the behavior. Are you all using Macs, by any chance?
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Manny Carvalho, Champion

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I'm using Windows 7 so it's not a Mac issue on their side. This behavior is odd and I presume the tech support guys have had you try a lot of things already. It just seems that it's something quite unique to these two systems since this problem is not easy to reproduce. I don't know from where the problem stems from but I wonder if you try to simplify your environment if it might help.

I'm thinking maybe of interference by something else you are running. Have you tried to turn off all third party software, including services, and see if Snagit still behaves this way for you?

Actually, the easiest thing would be to try it in safe mode. That would be the simplest environment.
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Martin Chamorro

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I think I figured out the issue. The problem occurs when you create a textbox and drag the box UP and then try typing in. If you create a textbox by dragging the box DOWN then the text works fine. I'm attaching a screenshot as an example.

NOTE: This occurs only upon creation of the box. If you try to drag the box upside down after, it doesn't seem to effect the bug. I think it's only a problem when the textbox is initially created.
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Nathan

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I had the same problem and this solution worked for me.
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Booknook.biz

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Martin:

No. It makes no difference to me whatsover. My text hits the left side, every time. It doesn't matter how many different "ways" I move the box; I have tried everything under the sun. I have simply given up using the box.

@Manny: No. they've told me to clear my registry, somewhere on the order of 3x now, all within 12 days of each other, over a month ago, and that's it, sending me back snags that don't have the problem. I'd rather just switch to a different screen-cap program (my old JingPro probably still works, or one of the other competitors) than keep going around in circles. I'm running a small business here, upwards of 14 hours a day, and I really can't afford to take hours of time to see if I can get Snagit to work, particularly now that another user has reported similar behavior. I don't mean to sound difficult, but I've already blown hours trying to fix this.

Now I'll spend more time sending the requested screenshot to support, which will likely come back with the same responses I've already had. I know I sound irritable, but...yeah, that's how I feel about it.
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Manny Carvalho, Champion

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Why don't you try my other suggestion of simplifying your environment. It does seem likely that the registry is not the cause even though that is a good place to look.

I can understand you being irritated but you have to also understand if people can't reproduce this problem then it can't be fixed. Although it looks simple I'll bet there is something very complex underneath all this. It is just not Snagit normal behavior. Let's face it at the moment we are all making educated guesses and you have to bear with it or it will never get resolved.

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