snagit 11.4.2 widget not working

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  • Problem
  • Updated 5 years ago
  • Solved
Snag-it 11.4.2, Win 7 Home Premium SP1, Chrome Version 34.0.1847.116 m

When I boot my machine, the little Snagit widget (with the red capture button) appears but when I try to capture a scrolling image it provides me with the yellow arrow on the screen to begin my capture but then nothing happens.  

I looks like Snagit is shutting down and my widget disappears.  The Snagit shortcut also disappears from the Windows task bar at the bottom of my screen. 

I do NOT have this issue with IE 11

Snagit capture of Image, Video and Text is available via the Start menu however I can't open Snagit to change my options.  I can also open the Snagit editor via the Start Menu.  Pls help.
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bcp

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Posted 6 years ago

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Logan S.

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Hey there,

Have you upgraded to Snagit 12 in the mean time? Do you still see the problem there?
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belair56

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Write a reply   I talked at length with their tech support. Snagit always worked fine for me but sometimes was slow to respond. After downloading their upgrade, it won't work at all. Very frustrating. I can frame an area to record and then it disappears and the rest of it never opens. Their response was that it needs 2 gigs of memory to run and my laptop only has 1.3 gigs of virtual memory. Not being super tech savy, I am lost too and I paid for this program.
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belair56

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Write a reply   I followed your instructions to download and earlier version that worked and I first uninstalled the new version and then downloaded the first one and used my key to register again and it also did not work. So, I repeated the process and uninstalled and installed the next version and it also will not start the capture. Very frustrating for a program that I purchased!!! What do I do now???

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