Snagit 11 / 12 does not display correctly on high DPI screens

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  • Problem
  • Updated 5 years ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Snagit and Problems Capturing High DPI Displays / Monitors / Screens

I am using a Yoga 2 laptop with a 13" 3200x1800 resolution. As shown below, Snagit looks pretty bad:

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Scott Scowden

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Posted 6 years ago

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Tim, Snagit for Windows Software Developer

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Official Response

There are no known issues specific to this brand of laptop that we are looking into. However, I want to make clear that we DO have plans to improve the high resolution experience in general, including this laptop.  I am personally running daily with a 4K monitor so I am aware of many of the issues.

1. We are aware of the Snagit text tool editing issue. This bug is currently being worked on.
2. We are aware that many elements of the UI in Snagit/Camtasia, though still functional, are tiny or not scaled/positioned correctly on higher DPI screens. We are currently working on substantially improving this. If there is a specific screen that is NOT functional with a high DPI screen, let us know.
3. Some people mentioned having a Snagit issue with capturing with an external monitor.  We believe this to be fixed in the latest version of Snagit:
http://www.techsmith.com/download/snagit/

If you're still experiencing #3 or another issue I did NOT list, please fill out this survey on the issues you are having so we can get more feedback.

http://bit.ly/1ExOMaU

Addressing outright bugs is our first priority.  But we also want to solicit your feedback on any other limitations you may experience that may impact your work. As one example, due to a technical limitation, right now Snagit only supports recording 1920x1080 videos:

https://feedback.techsmith.com/techsmith/topics/snagit-4k-video-capture

For those ideas, please “like” the topic or create a new one.  Your feedback will help us prioritize future feature work. Thanks!