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Snagit 11 / 12 does not display correctly on high DPI screens

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Updated 5 years ago
(Edited)

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This conversation has been merged. Please reference the main conversation: Snagit and Problems Capturing High DPI Displays / Monitors / Screens

I am using a Yoga 2 laptop with a 13" 3200x1800 resolution. As shown below, Snagit looks pretty bad:

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Posted 6 years ago

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Me too! Using the callout tool is impossible. While typing text, you can't see what you're typing until you click outside the callout.

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2014-08-01T20:32:17+00:00

Tim, Snagit for Windows Software Developer

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I have reproduced this particular issue at 200% DPI and have logged a bug. Are you running at 200% DPI/font size level, or a lower level? Which version of Windows are you running? Though there are some other DPI related issues, I am still able to enter callout text at 150% DPI.

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2014-08-02T10:44:59+00:00

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I am running SnagIt on a Lenovo Yoga 2 Pro with the display set at the default resolution of 3200 x 1800 with the default setting of 250% scaling.
The operating system is Windows 8.1 x64 with Update 1.

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2014-08-04T21:08:59+00:00

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Me too. even snagit menus and icons are hard to use on these High DPI monitors. I am using yoga 2 Pro as well.

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2014-09-25T13:51:33+00:00

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Text entry works fine for me at higher DPI settings (Windows 8.1), but screencapture is unusable if using an external monitor running at a different resolution. Summary: laptop (Yoga 2 Pro) running at 3200x1800, external monitor running at 1920x1200. DPI set to the 'middle' position (there's no numbers in Win 8.1).

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3 months and no answer. Can't TechSmith do better than that? I've got the same problem with Yoga 2 laptop.

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FYI: Until there's a solution to the no display until finished typing text, I have been typing text in notepad and pasting into Snagit. That way I can actually see what I'm typing (what a concept!).

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I see exactly the same thing. High DPI screens are becoming more common, and Snagit needs to be updated to display correctly. I can understand general utility software taking a while to catch up, but a tool that deals intimately with resolution needs to pay attention to the requirements of a high DPI display.

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Conan Heiselt, Employee

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Has anyone seen if Snagit 12 has this same issue on those laptops?

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Even the latest version of SnagIt (12.1) has the exact same issue as described by the previous posters.

I am running a Yoga 2 Pro under Windows 8.1 x64.

I just opened up a Technical Support case for this exact problem.

I suggest that your developer do an MSDN search for "Developing high DPI Aware applications".

I had DPI issues on the Yoga 2 Pro with an Outlook Add-in I developed.
In my case, the solution was to modify 3 property on my .NET forms.

(Edited)

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I'm also using a Yoga 2 Pro, but with an external monitor running at a different DPI (Windows 8.1 allows this). The Snagit editor works perfectly on both displays (ribbon shows correctly, text entry works correctly).

The problem is that screen capture is unusable in this case (external monitor with a different DPI scaling). At that point screen capture fails completely with a white screen on the external monitor, and a magnified version on the laptop screen.

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I'm using Snagit 8.2.3 on a high DPI screen (Microsoft Surface Pro 3), and, well, can't use it at all. As soon as I press the red "capture image" button, Snagit does an odd zoom-in thing which then shows about 1/4 of my screen, so I can no longer capture the image I was trying to capture. Is there a setting or something I can change to stop this happening? It worked previously on a different high-DPI computer, a Sony Vaio Pro.

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Yep I'm having a very similar issue with a Surface Pro 3 using an external monitor. Am hoping Techsmith fix this issue soon!

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Dear Snagit Developers..... I too have a YogaPro2 and was in the process of purchasing #Snagit, but I can't buy something that does not work with my computer's high DPI resolution, please, please, please, fix! #Techsmith .

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Note that 12.2.2 appears to work correctly for me - I'm cautiously optimistic that this is fixed. Thanks guys!

2015-01-13T00:38:06+00:00

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Unfortunately, the problems are not fixed in version 12.2.2. You still cannot see what you are typing into a call out while you are typing along with other issues.

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2015-01-21T04:41:11+00:00

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After using snagit for years, now I am very disappointed - I cannot see the text that I type inside any drawing tool
- The same problem happen in snag11 y 12 under my Lenovo X1 carbon - using high resolution - HELP!!!!!!

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2015-01-29T18:43:21+00:00

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12.2.2 did not resolve the issue for me. Again, using Yoga 2 Pro, 3200x1800 resolution. Very disappointed that my favorite capture software is becoming unusable. I will need another solution very soon.

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I can't see what I'm typing until I click out of the box still on version 12.2.2 on my new razer blade laptop.

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SAME PROBLEM.... with my LENOVO YOGA 2 PRO. : / : (

SnagIt no work with high DPI 3200x1800 : / : (

: / : (

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Same issue here. Using a Thinkpad Yoga 14. It's not ultra high res (1920x1280) but the type tool is jacked. I have to turn off any display scaling to get it to work properly. How can this not be an issue on the mac w/retina but still is on the pc :(

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Same issue using Yogo Pro 2 and Snagit 12. Usability of snagit has decreased to a point I don't use it anymore. Have had laptop for over a year and no solution yet. Techsmith please help.

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I'm beginning to think no one at TS is reading this thread.

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Yeah. Going to have to start looking for other solutions. This has been an issue for wayyyy too long.

Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm so sorry we have not posted a reply to your question about issues with Camtasia Studio and Snagit Windows on the Yoga high resolution laptops (or other high-res laptop brands). I see several people have looked into this matter but a follow-up post was never made.

I've dug into this situation and have found out we don’t support this resolution and right now it looks as though we have no specific backlog item to incorporate Yoga 2 high resolution support (or other high-res laptop brands).

Currently, the only workaround we can even offer you is to plug in an external 1080p monitor and use Camtasia Studio or Snagit Windows on that monitor at the 1080p resolution with a normal DPI.

Again, I apologize and understand this is quite inconvenient for you.

Kelly
User Assistance Team
TechSmith

2015-02-14T12:00:36+00:00

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Please understand that I am not trying to shoot the messenger.
This is poor customer support from Techsmith to have two major products with a major usability bugs that Techsmith apparently does not plan to fix.
These bugs have been existing for over a year.
This laptop segment of the market is rapidly expanding rapidly.
You are going to drive your longtime customers to seek alternatives to two of your major products.

Management needs to take their head out of the sand and fix this major usability bug with their two main products unless they plan to fold up the company when their customer go elsewhere

What does Techsmith plan to do when 4 K desktops becomes the standard for external monitors?

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Chiming in with a Yoga 2 Pro here. Been using SnagIt for YEARS.

Kelly - you stated that "we have no specific backlog item to incorporate Yoga 2 high resolution support (or other high-res laptop brands)"

Well... ummm... create one! Isn't that what backlogs are for, unless this is a "decline to fix", which would really boggle my mind, because it's not like this problem is going away. Resolutions, like all other things computer, tend to increase in capacity over time.

This is really a frustrating response from a dev team representative for a product used in the enterprise. I don't know about you, but if I don't have a backlog item for something that is legitimately demonstrated to be impairing my application on entire product lines of popular computers, I'm going to create one.

+1000 to other posters here - please fix this!

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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Thank you for your feedback.

This item has been added to our "work to be prioritized" log.
Please be assured those who are responsible for getting items on our "planned work" backlog are seeing this request.

I wish there was more I could share with you on this issue since I know how frustrating it can be.

Kelly

Tim, Snagit for Windows Software Developer

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Official Response

There are no known issues specific to this brand of laptop that we are looking into. However, I want to make clear that we DO have plans to improve the high resolution experience in general, including this laptop. I am personally running daily with a 4K monitor so I am aware of many of the issues.

1. We are aware of the Snagit text tool editing issue. This bug is currently being worked on.
2. We are aware that many elements of the UI in Snagit/Camtasia, though still functional, are tiny or not scaled/positioned correctly on higher DPI screens. We are currently working on substantially improving this. If there is a specific screen that is NOT functional with a high DPI screen, let us know.
3. Some people mentioned having a Snagit issue with capturing with an external monitor. We believe this to be fixed in the latest version of Snagit:
http://www.techsmith.com/download/snagit/

If you're still experiencing #3 or another issue I did NOT list, please fill out this survey on the issues you are having so we can get more feedback.

http://bit.ly/1ExOMaU

Addressing outright bugs is our first priority. But we also want to solicit your feedback on any other limitations you may experience that may impact your work. As one example, due to a technical limitation, right now Snagit only supports recording 1920x1080 videos:

https://feedback.techsmith.com/techsmith/topics/snagit-4k-video-capture

For those ideas, please “like” the topic or create a new one. Your feedback will help us prioritize future feature work. Thanks!

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I also am experiencing items #1 and #2 from Tim's e-mail. (Have not tried #3 so cannot confirm nor deny).

I am using a Lenovo W540 with 2880 x 1620 resolution.

I very much look forward to having this item fixed. Snagit is an important tool that I use every day on construction projects. My clients are always impressed, but it's hard to keep using it with these bugs.

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I was going to buy a new version, but there is no point. On a 4k screen you have to use a bigger font size (150%) or you cant read anything in Windows. However, doing so makes SnagIt worthless because on capture, the screen zooms and you lose most of the screen from which to capture.

(Edited)

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