SnagIt 11 Editor ALWAYS CRASH

  • 16
  • Problem
  • Updated 6 years ago
I'm a long time user of SnagIt and downloaded the trial of version 11 to see if it was worth upgrading. Apparently, IT IS NOT. I'm on Windows 7 (32bit) and I'm current on all my updates. But, upon capturing, the Snagit Editor opens, hangs a bit on the tutorial pictures before I can select the capture I just did. However, upon selecting the destination to save the file, I get a message that Snagit Editor has stopped working. I exit out of Snagit and restart. Try my capture again and since then, Snagit Editor just crashes without me even being able to get to my capture. I uninstalled and reinstalled SnagIt. I then unchecked the Preview in Editor option and tried again but Editor still crashed right away. The second time made things worst. When Editor crashes, it takes Snagit along with it. So, now BOTH the Editor and Snagit crashes. It's been 30 minutes since I first downloaded and installed version 11 and I've taken all of one screen capture, albeit unsuccessfully. I have since uninstalled Snagit.

What is going on?? Why does Editor keep crashing?
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Storme

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  • frustrated

Posted 7 years ago

  • 16
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Bill C., Employee

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Official Response
We are very sorry that you are having problems with the
Snagit Editor.  Snagit Editor crashing
issues can have many variables including but not limited to the specific version of
Snagit, the version of Windows and other applications installed on the computer
involved.  Because of this, there is
unfortunately no one answer we can provide in this forum.  We need additional information the help with your problem.  Please follow the instructions below to help us help you.  

Open Snagit and go to Help > Support and select
the “Save to File” button to save a SnagDiag.txt file to a place you can find
it.  Then go to https://support.techsmith.com/home
to submit a support request.  Please
attach the SnagDiag.txt file when submitting this request.  This will help us with any required
troubleshooting.