SnagIt 11 Scrolling Failing in Chrome

  • 5
  • Problem
  • Updated 6 years ago
I'm using SnagIt 11. Scrolling keeps failing when trying to do a capture in Chrome. What can I do to get it working?
Photo of wwwKris

wwwKris

  • 18 Posts
  • 1 Reply Like

Posted 8 years ago

  • 5
Photo of Becky H.

Becky H.

  • 50 Posts
  • 6 Reply Likes
Hi Kris,

Sorry to hear of your troubles. Please take a minute to look through this tutorial, hopefully this will help get you up and going.

http://www.techsmith.com/tutorial-sna...

Thank you for using Snagit!

Becky
Photo of Manny Carvalho

Manny Carvalho, Champion

  • 1175 Posts
  • 195 Reply Likes
Please list a URL that is giving you problems and I'll give it a try. It could be a Chrome problem.
Photo of rltronik

rltronik

  • 1 Post
  • 0 Reply Likes
After my latest update to Ver 11.4.0 Build 176 the scroll function is broken. It still scrolls like it is working but the finished scroll inserts the Win7 Chrome Browser header about every 30 lines. So instead of a smooth capture of a 3 page browser window I get a scroll with ~ 10 Win7 Chrome Browser headers inserted every 30 lines. Doesn't look pretty.
Photo of Wayne

Wayne

  • 2 Posts
  • 0 Reply Likes
Windows
7 Professional – Service Pack 1

snagit
9.1 autoscroll (previously working) does not now work (Starts scroll and
immediately throws “Failed Scrolling Capture – Unable to capture scrolling
input - Error #4” msg.  regardless of
what value is set for “Scrolling Delay”. 
Google Chrome 32.0.1700.102 is current browser.

Works OK w/
Explorer

Photo of Daniel Foster

Daniel Foster, Snagit strategy lead

  • 970 Posts
  • 233 Reply Likes
Hi folks - I'm sorry for the problem with scrolling capture on Chrome 32. There's another thread with some updates about this issue: https://feedback.techsmith.com/techsmith/topics/snagit_chrome_scrolling_capture_problem Please click "Me Too" on that thread and we'll keep you up to date on the fix.

I'm going to close this older thread to help keep things tidy.

This conversation is no longer open for comments or replies.