SnagIt 12 color scheme is so dark - can it be changed?

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The color scheme change selector seems to have disappeared from Editor Options > General and I can't find it anywhere. Is it hiding or gone?
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westiechick

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Posted 6 years ago

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PeterG

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I am sorry but I have to say it is a complete failure. No problem with increasing the focus on the image being worked on but we need the interface to have some degree of visibility.

Is it really necessary to point out that the User Interface is how I as a User have to Interface when working on images? I cannot believe anyone would think reducing the usability of the UI to this level would help me. I know other image apps have gone this route but perhaps not to this level and two wrongs don't make a right.

Going to one colour scheme might have been acceptable if there were more contrast but clearly all these protests on Day 2 mean your users are not happy. For many of us our images have to be seen against backgrounds other than black so that too does not help.

As there is no hint of a rethink, it seems the solution is to roll back to the previous version and not renew our maintenance licences.
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cj

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Apparently the people at TechSmith are too young to remember dumb terminals that were bright letters on dark background or remember why everyone LOVED the Apple MacIntosh because it had dark characters on a bright background LIKE PAPER.  If you are designing a UI then perhaps you should read some book on basic ergonomics where you will find that white / light characters on a background are the WORST and black / dark characters on a white background are the BEST.  White characters on a black background always tend to look "fuzzy" and it creates eye strain because your eyes see it as fuzzy and are trying to refocus.  Very bad.   I have some other comments regarding Version 12 but I will post them separately.   
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Jason Eagleston, Employee

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Good Evening, 

Thank you all for the feedback and passion you continually show for Snagit.

As Andy Grimm mentioned, we decided to focus our efforts on other added value versus maintaining multiple themes for the Snagit Editor interface, however...

We completely agree that not all captures will stand out in the same way on the dark background. Also, having a view of how your content will look based on its destination document color is a great idea and enhancement. 

We will be making this improvement and adding the ability to change the color of the canvas background area in the Snagit Editor. 



The team will be working on implementing this capability in short order. Please continue sharing your feedback, we value your thoughts and look forward to improving this piece of Snagit.

Thank you, 

Jason Eagleston


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Jason Eagleston, Employee

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Rick & cj: I agree that the change we're planning does not involve allowing the entire application to be customized, and our design team does take care when deciding the colors and contrasts being implemented in TechSmith products. We also strive to have glyphs, icons and graphics as the predominant way to represent features in Snagit and greatly limit the number of characters on the screen.

With that said, the contrast between the background and the light gray text/icons was selected by our user experience team to have a readable contrast that wouldn't cause eye strain, light and dark gray, versus stark black and white. 

The decision to have a single theme was made to help TechSmith deliver value to customers with higher frequency. We do not have plans to allow customizable themes in Snagit. 

Finally, I know it sounds cliche ́, but take a few more days with the new Snagit 12, and maybe switch back to version 11 and compare the two. We do understand that not every upgrade will be right for everyone, but we do think Snagit 12 brings a modern, fun and easy to use experience.
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Rick Stone

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Thanks Jason

I all too well know it's always the sizzle that sells the steak. And at the moment, TechSmith thinks the dark UI is all the rage. ;)

As I said in another post, if nothing changes, so be it. I'll still be using SnagIt because it's the best tool out there. I'll just have to learn to adapt to the new UI.

But I will also be hoping the same advice will hold true for TechSmith. (and past experience seems that it will)

That you will be keeping a keen eye and ear to the feedback you get here. I know that with the Adobe products I use a similar thing happened a few versions back. And after about three versions of the very dark UI, products began changing back to more colors and an overall lighter interface. And some products actually allow selecting the user preference of the UI color scheme as SnagIt once did.

Live and learn is always a two way street, no?

Thanks again... Rick :)
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cj

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I don't need to be able to "customize" all the colors like you can with Windows "Themes" but I DO need to be able to read the menu items clearly.  White letters on a Black background is the worst.  Anybody who develops UI should be required to take a course on ergonomics.  I won't even get into designing screens for people with disabilities like color blindness (you should always have multiple cues - not just color). Tell you what ... get your Active Directory Administrator to create a Windows Theme that mimics what was done with SnagIt 12 and then push it out to all your Windows 7 PCs via a Group Policy that even users with Admin rights on their machines cannot override and see what kind of a reaction you get from your fellow employees. 

I think I have wasted enough of my time posting feedback on this site.  It is clear that I am not alone in my opinions but the responses that I am seeing from TechSmith are basically leading me to believe that they are not going to make changes so to provide further feedback would be a waste of time. 

At the moment I am I am re-installing SnagIt 9 minus the Add-Ins and Accessories for MS Office since I am now on Office 2013 and I doubt SnagIt 9 will work with Office 2013. 

Oh here is something interesting.  After re-installing SnagIt 9 from CD and then running Check for Upgrade manually instead of updating me from 9.0.0 to 9.1.3 it just tells me that I can purchase an upgrade to 12.  Nice.  Maybe my fault - perhaps Upgrade means only major version and not minor version. 

I configured Tools > Program Preferences > Update Options so that Days between check: = 1 so I guess I will have to wait until tomorrow. 

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Ellie

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I was just going to upgrade ... but just seeing the image of the interface I know I am not going to want to play with that!

White on black is the worst for your eyes -- it's OK here and there ... and can make things stand out in small areas ... But as an interface??!

And while I see Snagit is willing to change the background I'm hoping Snagit changes it's mind about the toolbar area, Menu Bar, Ribbon ... etc ...

I was all ready to upgrade ... but now I will wait and see if these changes are made!


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SteveG

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I got in on this conversation the other day because of the color scheme. I now find out that I can no longer capture to a text file. Way to GO, Snaggers. You sure you're not a branch of Microsoft? I cannot get a refund on Snagit 12 as I installed it under a maintenance agreement, but that's OK, as they helped me revert back to version 11.4.3 (a GOOD version). One thing's for sure, I will NOT NOTNOTNOTNOT be buying new versions of this once-was-a-good-application-until-they-screwed-it-up until I see that they've come to their senses.
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SteveH

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This reply was created from a merged topic originally titled
Version 12 of SnagIt is too dark.


I just upgraded from version 11 to version 12 and I hate the dark color scheme.  Please fix it so I don't have to go back to version 11.
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gpeck

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This reply was created from a merged topic originally titled
Snagit 12 - Color Scheme.


Since the color scheme option has been removed, I will not continue with the upgrade, nor recommend the upgrade to my co-workers. If this isn't corrected before our next support agreement renewal, I will not renew the license agreement either. 
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PeterG

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@Jason

Can you please clarify, is it only the canvas area that is going to change? That is one of my issues with Version 12 but the menus as well are too difficult to work with.

Please tell me they will be changed too. SnagIt has gone from being one of those apps that I eulogise about to one where I would have to give a warning.

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Mike Fourie

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When can we expect a fix to opt out of the dark theme? Soon or should we just go back to 11? I find 12 almost unusable.
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Kristina Creel

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This reply was created from a merged topic originally titled
Snagit 12 black platform background is TERRIBLE!.


Black SnagIt 12 Editor background is difficult to use/see/navigate.  Please provide options for changing it!  Terrible

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PeterG

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"With that said, the contrast between the background and the light gray text/icons was selected by our user experience team to have a readable contrast that wouldn't cause eye strain, light and dark gray, versus stark black and white...

...we do think Snagit 12 brings a modern, fun and easy to use experience.

@Jason

I think this thread alone should be telling you that your customers do not agree with the first paragraph and I am not sure how you can seriously say you think it is an "easy to use experience".

At least you have made it clear you don't intend to do anything more than change the canvas. We have had a maintenance contract even though 11 did all we want but until I learn that the menus have been given just one higher contrast option, we will not be renewing.

I feel so sad as I have raved about SnagIt in the past. I cannot any more as no matter how good the functionality, it has to be usable. This is unnecessarily hard work.
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Rick Stone

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For the record, even though TechSmith presently seems firmly opposed to allowing an overall UI color scheme choice, I'm reminded of a similar situation that occurred in 1985. ;)

http://en.wikipedia.org/wiki/New_Coke

Cheers... Rick :)

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cj

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A better example would be Windows 8.1 and the Start Menu  ;-)

Basically people will need to vote with their wallets.

TechSmith will need to learn they way that Microsoft learned with Windows 8 and Coca-Cola learned with New Coke.  

After re-installing SnagIt 9 it would not automatically update from 9.0.0 but I finally found where to download 9.1.3 so I think I am good to go.  

Not only will I not be upgrading my personal machine but I cannot recommend upgrading the multi-user license at our company.  I was the one who convinced them to purchase a multi-user license for SnagIt.  Any new users will probably get stuck with the Windows 7 Snipping Tool poor souls.  Oh well. 

Quote from TechSmith above (italics added for emphasis):  "The decision to have a single theme was made to help TechSmith deliver value to customers with higher frequency. We do not have plans to allow customizable themes in Snagit. "

The key is to deliver VALUE.  That means a UI that is easy to read / use not something that some marketing group thought looked "new" and "fresh".

Talk to a few IT managers and see how they feel about a higher frequency of updates. 

(Edited)
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wdhoward

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It's like the new version of Coke. "Trust us, we know better. Just give it a little time and you'll like the black version better." OK, what version of Coke is being sold today?" Classic! Please listen to your customers and bring back the old color scheme. I haven't seen something this gaudy since Hot Dog Stand! If you want to make the new color scheme an option, fine. But I doubt many will use it.
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wdhoward

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By the way, it's not just the color scheme that's keeping me away from 12. I don't like how all of the capture type options are removed from the rt-click menu of the system tray icon.
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wdhoward

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One more point. Perhaps this will sound fussy but I like to match the color of applications like Snagit and Mind Manager to match that of Office so it feels like a collective set of applications. Office 2013 went very light. This makes Snagit going very dark feel even more foreign. When I installed Snagit 11 that's the first thing I did was switch to silver so it match more closely my version of Office.

Wayne 
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enhall

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Does the old addage "if it ain't broke, don't fix it" apply here?  Stop tinkering with the things that work and if you insist of plumping the revenue thru new releases, do some stuff that will make our jobs easier.
Changing the UI was a dumb decision.
I downgraded from v12 and got my refund and it will be a long time before I pay for another Snagit release. 
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wdhoward

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In case you don't recall, Hot Dog Stand was a color scheme in Windows 3.1. One question, can I still buy Version 11 upgrade. I would like to upgrade my wife's copy. I'm using 11 and like it much better than 12 in many regards.
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ValerieM

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I think I'll ask for my money back too. I don't really need the new features. I was totally happy with Snagit 11 and my eyes will thank me if I go back to those colours.
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Imar Spaanjaars

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I agree with most of the comments made here and don't like the use of the dark colors. It's not just a matter of aesthetics, but very much about usability. When working on Snagit 12 for a minute or so and then switching back to a "normal" application or vice versa, my eyes need at least 10 seconds to adjust. This literally starts to hurt my eyes and head after doing this a number of times during a working day. Uninstalling now, and hoping to reinstall soon when this has been fixed.

Imar
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g.brown

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Before SnagIt, I used a product called FullShot.  http://www.inbit.com/fullshot.html
I think I might try it again.  I am completely disheartened by TechSmith's attitude and unwillingness to admit a mistake.

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Charles Meaden

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Having been a long time user of Snagit, the dark background is a really retrospective step as it just makes it harder to find the functions.

Question for any Techsmith staff on this post - did you actually take the time to run some usability tests with existing customers to see what they thought?

 
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Mike Johnson

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As a long time user of SnagIt also... I absolutely hate this dark color scheme.
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Kelly Mullins, TechSmith Employee & Helper

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Hi Mike,
I'm sorry about the color scheme you dislike!

Have you tried to change it to the light color version? If not, will you please give that a try?

In Editor, choose File > Editor Options at the bottom of the menu. You can find the color scheme options here:


I hope this helps!

Kelly
User Assistance
TechSmith
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Josh Holnagel, Employee

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Hi Mike.

I wanted to make sure you knew that we did add the ability to change the Snagit 12 Editor color scheme to a light theme a few versions back. To find this option, go to:

File > Editor Options >  General

And then change the "Editor color scheme" to "Light". 

Here's a screenshot (click to enlarge), in case you have trouble finding it:



Sorry for the confusion, and thanks for posting. 

-Josh

P.S. If you were just trying to tell us that you did not like the color scheme, we appreciate that feedback, too. :)
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westiechick

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@Jason - "Right now, we’ve heard from one set of customers, but haven’t heard enough from the broader customer base to warrant adding the option to change your Snagit “theme”. "

Excuse me, but... what??

When I started this thread 3 weeks ago, perhaps I should have stated up front that I was a NEW USER considering purchasing SnagIt because it was widely recommended among tech writer circles, and I'm also a happy Camtasia user. I've never used SnagIt before. Ever. However, with the incredibly stubborn stance TechSmith appear to have taken about sticking with the dark UI, it seems that not only are you happy to alienate your existing customer base, but also prospective new customers. Like me. The way you've managed to obfuscate the issue with your two official responses alienates me even further (although that last one made me laugh out loud in astonished disbelief).

Still, TechSmith will probably do nothing unless revenue and profits take a significant enough hit to warrant investing in developing theme options - and those of us complaining are probably well aware of that cold, hard fact.

So I'll be sticking with MadCap Capture. And if TechSmith's attitude seeps through to Camtasia, I'll now be quite happy to drop it like a hot potato and go back to MadCap Mimic and/or Articulate. You have excellent competitors in the market, TechSmith - these are some.
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Ingo Kegel

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you've managed to obfuscate the issue with your two official responses alienates me even further (although that last one made me laugh out loud in astonished disbelief)

Indeed, when I read his second response I wondered if this was some kind of bizarre social experiment to see how much it takes to drive away the majority of your users.
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Jason Eagleston, Employee

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Official Response
Good Afternoon, 

TechSmith will be adding the option for a light theme in Snagit 12.

I sincerely apologize for the frustration and angst this topic has caused for all of you and furthermore that it has served as a hindrance to your relationship with TechSmith and your love for Snagit. 

I felt compelled to weigh this decision against the large number of inputs and feedback mechanisms that TechSmith has as well as the goals we set out to achieve with this release and with the vision of the product and company. 

As I mentioned in an earlier post, Snagit 12.1 will be releasing in early July (with Dropbox sharing, rotatable objects, customizable background color and more), however development is very near completion so this new theme option will be slated for the release following 12.1. I don't have a hard date on when the next release will be complete, but a portion of the team has already started working on this light theme. 

In the coming week, I will be reaching out with a few mockups for our idea of the light theme in hopes to gain your insights and feedback. 

Thank you and have a wonderful day!

Jason

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Stephen

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Excellent.  You beat my original estimate by about a week (see my prior post).  The good news is that you're now closer to that raise I predicted.  Everyone wins.
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edgars

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Jason, if this truly happens I will be smiling again.  :-)  You and your company are definitely headed in the right way once again and I look forward to your changes.  Thanks from Alabama!

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Ellie

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This sounds like good news ... and there was a time I would have totally believed it!

But after witnessing the horrid response to loyal customers - I will not be upgrading until I see this!

So easy it is to hurt the trust and loyalty of people (take note all entrepreneurs!)

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TerriM

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Jason, if you run a color contrast checker (such as http://snook.ca/technical/colour_contrast/colour.html), you will see that there is not enough difference in color between your #CDCDCD foreground color and #333333 background color in the ribbon.
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Richard Barg

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I haven't read all these comments, but this move. releasing 12.0 with a black background for the editor is a colossal mistake. It shows a complete lack of management acumen at Techsmith and a insular and insulated product development team. There is no excuse for this. Based on this alone, I will probably never upgrade to version 12.