Is it really necessary to point out that the User Interface is how I as a User have to Interface when working on images? I cannot believe anyone would think reducing the usability of the UI to this level would help me. I know other image apps have gone this route but perhaps not to this level and two wrongs don't make a right.
Going to one colour scheme might have been acceptable if there were more contrast but clearly all these protests on Day 2 mean your users are not happy. For many of us our images have to be seen against backgrounds other than black so that too does not help.
As there is no hint of a rethink, it seems the solution is to roll back to the previous version and not renew our maintenance licences.
Thank you all for the feedback and passion you continually show for Snagit.
As Andy Grimm mentioned, we decided to focus our efforts on other added value versus maintaining multiple themes for the Snagit Editor interface, however...
We completely agree that not all captures will stand out in the same way on the dark background. Also, having a view of how your content will look based on its destination document color is a great idea and enhancement.
We will be making this improvement and adding the ability to change the color of the canvas background area in the Snagit Editor.
The team will be working on implementing this capability in short order. Please continue sharing your feedback, we value your thoughts and look forward to improving this piece of Snagit.
Snagit 12 - Color Scheme.
Since the color scheme option has been removed, I will not continue with the upgrade, nor recommend the upgrade to my co-workers. If this isn't corrected before our next support agreement renewal, I will not renew the license agreement either.
Can you please clarify, is it only the canvas area that is going to change? That is one of my issues with Version 12 but the menus as well are too difficult to work with.
Please tell me they will be changed too. SnagIt has gone from being one of those apps that I eulogise about to one where I would have to give a warning.
A better example would be Windows 8.1 and the Start Menu ;-)
Basically people will need to vote with their wallets.
TechSmith will need to learn they way that Microsoft learned with Windows 8 and Coca-Cola learned with New Coke.
After re-installing SnagIt 9 it would not automatically update from 9.0.0 but I finally found where to download 9.1.3 so I think I am good to go.
Not only will I not be upgrading my personal machine but I cannot recommend upgrading the multi-user license at our company. I was the one who convinced them to purchase a multi-user license for SnagIt. Any new users will probably get stuck with the Windows 7 Snipping Tool poor souls. Oh well.
Quote from TechSmith above (italics added for emphasis): "The decision to have a single theme was made to help TechSmith deliver value to customers with higher frequency. We do not have plans to allow customizable themes in Snagit. "
The key is to deliver VALUE. That means a UI that is easy to read / use not something that some marketing group thought looked "new" and "fresh".
Talk to a few IT managers and see how they feel about a higher frequency of updates.
Excuse me, but... what??
When I started this thread 3 weeks ago, perhaps I should have stated up front that I was a NEW USER considering purchasing SnagIt because it was widely recommended among tech writer circles, and I'm also a happy Camtasia user. I've never used SnagIt before. Ever. However, with the incredibly stubborn stance TechSmith appear to have taken about sticking with the dark UI, it seems that not only are you happy to alienate your existing customer base, but also prospective new customers. Like me. The way you've managed to obfuscate the issue with your two official responses alienates me even further (although that last one made me laugh out loud in astonished disbelief).
Still, TechSmith will probably do nothing unless revenue and profits take a significant enough hit to warrant investing in developing theme options - and those of us complaining are probably well aware of that cold, hard fact.
So I'll be sticking with MadCap Capture. And if TechSmith's attitude seeps through to Camtasia, I'll now be quite happy to drop it like a hot potato and go back to MadCap Mimic and/or Articulate. You have excellent competitors in the market, TechSmith - these are some.
TechSmith will be adding the option for a light theme in Snagit 12.
I sincerely apologize for the frustration and angst this topic has caused for all of you and furthermore that it has served as a hindrance to your relationship with TechSmith and your love for Snagit.
I felt compelled to weigh this decision against the large number of inputs and feedback mechanisms that TechSmith has as well as the goals we set out to achieve with this release and with the vision of the product and company.
As I mentioned in an earlier post, Snagit 12.1 will be releasing in early July (with Dropbox sharing, rotatable objects, customizable background color and more), however development is very near completion so this new theme option will be slated for the release following 12.1. I don't have a hard date on when the next release will be complete, but a portion of the team has already started working on this light theme.
In the coming week, I will be reaching out with a few mockups for our idea of the light theme in hopes to gain your insights and feedback.
Thank you and have a wonderful day!