SnagIt 12 help gives an error instead showing help

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  • Updated 6 years ago

When i click for Help in de SnagIt 12.1.0, build 1322 of Jun 24 2014 I get an error instead of Help.

Searching this forum I've found about the same issue in SnagIt 11 but there they had a blank screen.

The error I get is:


De XML-pagina kan niet worden weergegeven
Kan XML-invoer niet lezen met opmaakmodel XSL. Herstel de fout en klik vervolgens op de knop Vernieuwen of probeer het later opnieuw.

De bewerking is voltooid. Fout bij het verwerken van bron mk:@MSITStore:C:\Program%20Files%20(x86)\TechSmith\Snagit%2012\Sn...

<html xmlns:MadCap="" MadCap:tocPath="Edit Images" MadCap:InPreviewMode="...


I'm using Windows 8.1, 64 bit, Internet Explorer 11.

Is someone among this forumusers who got the same thing and is there a solution?

Photo of Albert CLAESEN


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Posted 6 years ago

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Photo of Joe Morgan

Joe Morgan

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I would try to reinstall SnagIt 12.1 with a New download.

You can download and install a new or an older version from this link. Just select the trial version.

  Regards, Joe

Photo of Albert CLAESEN


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Thanks for the advice but this would be to simple I think.

I'd already removed SnagIt 12 complete from my computer and installed the original version again : did not work!

I removed everything rilated with SnagIt and rëinstalled SnagIt 11 again: same problem.

I've compared the help (chm) from SnagIt with different other helpfiles from other programs in chm, they all worked fine on my system.

I had a look via Internet after "madcapsoftware" which gives the errormessages  and found out that there are more problems with "Madcapsoftware" specially when there are other charactersets used. (I'm using UTF-8)

So I think the problem is in the "Madcapsoftware" and there's work to do for Techsmith.

I hope they make it again as good as the former versions in the past!

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