Snagit 12 is not to my liking

  • 15
  • Problem
  • Updated 2 years ago
  • (Edited)
Snagit 12 continues the devolution of what was once a fantastic screen capture tool. I am frustrated by the changes that upset my workflow. I don't like the dark theme. I don't like that my Snagit 11.x QuickAccess toolbar was not brought over to Snagit 12. I don't like that every time I take a screen capture I have to tell the program that I want an image or a video. I never do screen capture videos with Snagit. That is why I bought Camtasia!

I find the new version to be a degradation of a program I used to love. I am considering uninstalling it and either reinstalling 11.3 or finding another screen capture program.

Decided to test FastStone Capture as a Snagit replacement.
Photo of RickyF

RickyF

  • 15 Posts
  • 13 Reply Likes

Posted 5 years ago

  • 15
Photo of Bateman

Bateman

  • 1 Post
  • 0 Reply Likes

Have you considered trying video? One benefit of video is that you can also record your voice to help convey your message.

Photo of RickyF

RickyF

  • 15 Posts
  • 13 Reply Likes
Gave Snagit 12 a few days trial and this morning reverted to Snagit 11.3.0.107 the last version I liked. The new version 12 UI/UX is poorly executed without regard to existing user needs and preferences. This is a common practice since Apple rose to such prominence in the design space.

I guess I am done with ever updating Snagit again. Too bad, I liked it very much, once upon a time. I feel rooked in that I paid TechSmith for the privilege of updating Snagit and then wasting my time on this.

I hope the Snagit and Camtasia design teams are separate. I would be equally unhappy for TechSmith to do to Camtasia what they did to Snagit in version 12. I am hoping this design stupidity is confined to Snagit.
Photo of lawrephord201467

lawrephord201467

  • 8 Posts
  • 0 Reply Likes
write your own do loops inside of do loops to copy and paste
Photo of Bret Sutton

Bret Sutton

  • 3 Posts
  • 0 Reply Likes
I am sure many Snagit users would find it extremely beneficial if you would explain how to use do loops (in what language?) to interface with the Snagit GUI to improve its behavior...
Photo of roi

roi

  • 2 Posts
  • 1 Reply Like
Hi Folks, I am struggling with version 12 as well. I used to be able to blow up an image to say 1200% and remove garbage at the pixel level. Now the 'View' is gone. Does anyone know where this is?
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2823 Posts
  • 610 Reply Likes
Hi,
You can turn the pixel grid on or off by clicking on the down arrow in the zoom tool at the bottom of the Editor screen:


You do have to be zoomed in to at least 600% in order to use the pixel grid.
I hope this helps!
Kelly
Photo of Uppity

Uppity

  • 2 Posts
  • 17 Reply Likes
This reply was created from a merged topic originally titled
Snagit 12 for Windows - yet another confusing UI change.


I've been a long time user of SnagIt and the last two major upgrades have been nothing but massive UI overhauls which leaves the user dealing with an unintuitive steep learning curve to try and learn the "new and improved" interface.  TechSmith - step back from making these UI changes and confusing the hell out of your customers.  

What used to be a simple matter of selecting default capture actions and easy one click save, has now turned into a nightmare of menu, buried options and trying to ditch this on screen PITA menu has gotten even harder to disable.  

It seems as with most useful software, in order to stay in business companies add more features and bloatware, and after a number of years no one wants it because it's morphed into being as complex as PhotoShop (but not near as useful).  Your UI group needs to give their head a shake and get back to a simple, intuitive and an all encompassing preferences UI.  

Unless I see a significant improvement in simplifying the UI in the next major release, I will be dumping this product both personally and within our organizations desktop environment.

What a frustrating waste of time.
Photo of CWin

CWin

  • 1 Post
  • 2 Reply Likes
I was recently forced to upgrade to SnagIt 12 when I got a new PC. I have tried to work with it for a few months, but my frustration with the new UI continues to build. How could TechSmith take a wonderful program that I recommended to many people and ruin it so totally? Basic functionality like the paint brush isn't even there. Finding the right profile is so difficult with the tiny are available on the Capture window. I don't think my company will pay for an alternative since SnagIt was so recent so I am stuck with it!
Photo of Paul Stackhouse

Paul Stackhouse

  • 3 Posts
  • 4 Reply Likes
I was told (earlier in this thread) that my version 12 license entitled me to downgrade.  Consider installing an older, more functional, version.
Photo of Mike62

Mike62

  • 561 Posts
  • 163 Reply Likes
Just for your info: my experience with Windows 10 and SnagIt v11.3 is that sometimes the global hotkey does not work anymore. I then have to use FastStone to finish the job. When I close some windows, SnagIt global hotkey (Print Screen) in my case, may start working again. Never had this with Windows 7. In v12.4 there is a fix regarding remembering global hotkey. So, if you are on Windows 10 and you wish to go back to v11.x then maybe this is something you wish to consider.

Maybe I am the only one having this issue though..

=
Photo of Mike Young

Mike Young

  • 1 Post
  • 0 Reply Likes
Snagit 12 sucks, does not like will not work at all in windows 10 with multi 4k resolution display monitors.   It will cause my whole computer system to crash in some cases.  I have reinstalled it several time as,  I really liked older version of Snagit.   I do not recommend the new versions until they get the bugs out.       I contacted Tech Smith and they did not get back with me on the issues, so they may not have fix for the issues.
(Edited)
Photo of lauren

lauren

  • 1 Post
  • 0 Reply Likes
I completely agree. I used to love SnagIt for its ease of use and (therefore) how fast I could do things that really helped me in so many use cases. Now I mainly end up cursing (yelling WTF!!!!!??!! at my computer) when trying to do something that was SO SIMPLE before and now somehow a zillion non-intuitive keystrokes are required (after you actually FIND what you have to click on) ... bottom line this is just f'ed up --there is no way newer versions were tested with current users before releasing, or I can't imagine they would have subjected us to such horrific "improvements."! NOT an improvement in ANY way I can understand and infuriating to users. I will keep Camtasia as its improvements seem to be actual improvements ... but I will find something else to replace SnagIt as I can't afford the emotional energy that rages up every time I can do something that previously was totally straightforward and required one click.
Photo of Steven Schafer

Steven Schafer

  • 3 Posts
  • 16 Reply Likes
Wow!  I'm glad I'm not alone here.  The UI is terrible.  The Capture Text feature was removed because "it was difficult to maintain".  The dark color scheme makes me struggle to find what I want and the extra click to tell it I want an image sucks.  Was just getting used to the fact that the UI changed in the last version.  Bad move folks!
Photo of PeterBan

PeterBan

  • 109 Posts
  • 11 Reply Likes
I am not sure why TechSmith does not make the Image/Video question an OPTION? Like this choice of radio buttons in each screenshot profile:
  • Image screenshot
  • Video screenshot
  • Ask the user [actual behavior]
That's how I would do it. It would make all people happy.

BTW: One of the most essential properties of communism is: People have no choice.

Photo of Rick Grunwald

Rick Grunwald

  • 1417 Posts
  • 979 Reply Likes
"BTW: One of the most essential properties of communism is: People have no choice."

Sorry, been there. Actually they have MORE personal freedoms than in the US as long as you didn't criticize the party That could earn you a stiff jail term. However you could brew your own beer with not license, distill alcohol. In Kiev I have seen women at night walking in unlit underpasses (as in almost totally dark) with no fear of harassment or attack
Photo of Bret Sutton

Bret Sutton

  • 9 Posts
  • 12 Reply Likes
Methinks that last statement of yours, Peter, is a little harsh, as well as inaccurate.  But that's a matter for a political discussion, somewhere other than on this forum.

I too miss features that have disappeared, such as the text capture.  I detest the color scheme.  I'm not sure about parts of the new interface, but I'm not senile yet, and my brain and fingers can adapt, as long as the old functionality remains.

Techsmith has, in the past, heeded feedback from its users.  Let us hope they supply some options that will address our concerns.
Photo of Rick Grunwald

Rick Grunwald

  • 1417 Posts
  • 979 Reply Likes
They haven't yet since this release. It seems to be a take it or leave it proposition
As for the prompt every time you capture, that is a major interruption. I would be more than happy to create another profile that would let me do that, but it does not seem possible 
Photo of Bret Sutton

Bret Sutton

  • 9 Posts
  • 12 Reply Likes
Rick, see my earlier post above for a suggestion about a way you can do a profile.  Does that help at all?
Photo of Rick Grunwald

Rick Grunwald

  • 1416 Posts
  • 979 Reply Likes
It is a good work around, but I often get into situations where I am making one capture after another and have them come up in the editor or clipboard for pasting. They really need to make that optional as they already had in the profile. That is one of the new features that is actually regressive and works against the profile scheme that they already had it place
Thanks though, for the suggestion and the reply :)
Photo of Rick Grunwald

Rick Grunwald

  • 1417 Posts
  • 979 Reply Likes
This seems to be solved if you use the red button dropdown (since the 4/18 release) If you chose from there, it bypasses the video / image choice panel. I need to play with this more
Photo of Don Muskopf

Don Muskopf

  • 2 Posts
  • 7 Reply Likes
This reply was created from a merged topic originally titled
Snagit 12 is a major disappoint.


As someone who is using Snagit 11 and upgraded to Snagit 12, boy was I shocked. I upgraded because of Snagit 12's video editing features. The first thing I find is there is no Snagit window. Instead there is only the OneClick button and an icon in the system tray, neither of which I use. The interface (or lack of an interface) is terrible. On top of that there's no text capture which is one of the features I find very useful. It's one reason I love Snagit 11.

What was TechSmith thinking? It makes you wonder if people at TechSmith actually use this product themselves.

Here's my idea, give us the Snagit 11 interface with text capture and Snagit 12's new features. Also, when you list all the new product features, perhaps you could list all things you've taken away, too.

Sadly this upgrade was a waste of both time and money. I now have to go back to Snagit 11. 




Photo of Kate

Kate

  • 2 Posts
  • 0 Reply Likes
Totally agree! I am unfortunately on a corporate computer and cannot revert back to 11
Photo of Jakob Engblom

Jakob Engblom

  • 4 Posts
  • 7 Reply Likes
I agree - just installed SnagIt 12 and was shocked at the black editor. Not at all friendly on the eyes. Look a bit "cooler", but that is really the last thing that is important.

SnagIt is a tool to get work done. It is not a plaything I use to amuse myself, not a game, and not a consumer product. It is a professional's tool. Please keep it fast, effective, and unique. Ignore making it pretty, as that does not matter one bit for us users.

Killing text capture is bad.

The push towards video is dead silly - if I want to do video, I use Camtasia. Trying to merge video and still images sounds too much like trying to flow with a trend. I do not care about trends. I care about getting my job done.

Managed to fix the problem with the click to select image or video capture: I unhooked 'print screen' from 'global capture' in the SnagIt hotkeys preferences, and then assigned it as the hotkey for the 'image' profile.  Now I can do print screen and immediately grab a bitmap and get dropped into snagit editor.  But  I should not have to do that.

Please keep video and images separate. They are separate things for separate purposes, and I rather have a tool that is good at one thing than half-assed at everything, 
Photo of RickyF

RickyF

  • 15 Posts
  • 13 Reply Likes
@Jakob If there is nothing gained that you will use in version 12, why stick with it? Version 11.3 is better for me and I don't regret uninstalling 12 and reverting to what works.

My regret is that I paid TechSmith for a worthless upgrade that wasted my time and attention.

I agree with you. I want it to do work spiffy UI is worthless, especially if the UX is deteriorated.
Photo of Rick Grunwald

Rick Grunwald

  • 1416 Posts
  • 979 Reply Likes
Jason - are you purposely missing the point? You have a lot of genuine fans and they are disappointed with the v12 rollout. I am slowly adjusting but the massive changes totally changed workflow. We had toolbars setup etc and all of a sudden it was all gone. This is a great product, but we were all shocked when we first started this version. "Refund" is not the answer (unless you are just going to go off and do your own thing and that of course is yours to do)
Photo of Don Vally

Don Vally

  • 5 Posts
  • 2 Reply Likes

Jason - I have taken your advice and obtained a refund for the V12 upgrade. I will most likely stay with my public domain alternative to Snagit, in a worst case scenario I know I can go back to the earlier version of Snagit that worked for me. I will monitor the product and would never rule out another purchase, but I would need to really trial the product before doing so to ensure that the 'upgrade' really is what it purports to be. Thank you for your reply.

Best regards

Photo of Paul Stackhouse

Paul Stackhouse

  • 3 Posts
  • 4 Reply Likes
Hey, Jason...  Could this be one of those "New Coke" moments when you all admit that you made a mistake and go back and resurrect the older, "classic" interface that was so well-liked and understood?  I can certainly no longer recommend the product.

Furthermore... while "no questions asked" is a nice cliche, this is one of those times when maybe you do want to ask some questions of customers who want a refund.
Photo of NZ

NZ

  • 28 Posts
  • 8 Reply Likes
Yes, I fully agree with you Paul! I'm also sure if they would ask more questions (and LISTEN!) to what their users say, they won't make such baloney changes that is counter-productive. Like everybody says, we want to get the job done in the shortest, most productive, most professional looking way - we don't care about eye-candy, we are not 5 years old anymore, we are past that stage.

I think Techsmith is trying to make a "mayor" upgrade each time, in order to justify the upgrade fee, but I will rather pay the upgrade fee for the usefull, time-saving and productivity enhancement features that they add, while keeping the same old UI that works so well for us! Changing the UI is as we have seen with almost every so called "upgrade", not adding to our productivity.

I have stopped this going backward "upgrading" nonsense and I am very intrigued about the alternative that Don Vally is using. I am at the point where I went from a totally in love customer, where I am ready to walk out and am going to start looking around for alternatives. Oh, and may I add that I've been a Snag-it user for many, many, many years....
(Edited)
Photo of steven.knox

steven.knox

  • 2 Posts
  • 2 Reply Likes

My company bought it as a trial (thankfully only 2 users)  on my recommendation as longer term user (using version 10), (new to company).  We find it more trouble than its worth, consequently decided to write off, more trouble than worth to get refund.

So 200 users not using your product and a long term user, embarrassed, and unwilling to use/recommend your product.


(Edited)
Photo of Paul Stackhouse

Paul Stackhouse

  • 3 Posts
  • 4 Reply Likes
I was a user of a previous version 10? at a previous job and it worked perfectly.  I just had purchasing buy SnagIt and I cannot get it to do something as simple as screen capturing, editing in the editor and pasting into GMail running in Chrome.  Something I did EVERY-DAY with the previous version.  Is there any way a new customer can downgrade?  I don't need PROFILES.  I am the only user.  PLEASE let me get the old version!
Photo of Rick Grunwald

Rick Grunwald

  • 1417 Posts
  • 979 Reply Likes
That seems to be technical support's solution
http://www.techsmith.com/download.html
I am going to look at Fast Stone capture
Photo of N. Raffish

N. Raffish

  • 2 Posts
  • 2 Reply Likes
This reply was created from a merged topic originally titled
Snagit 12 user inteface.


SnagIt 12 is a step backward in designing user interfaces. In v.11, you had one neat window where you had most of the choices you needed, until you went to the Editor of course. In v.12 you get a thin bar at the top of the screen that provides little of what v.11 gave you without going to an icon that moves you a second screen that is not as good at the one in v.11.

I can't imagine what you folks were thinking. It's fine to add functions and upgrade an application. It's not OK to degrade the user interface and make it more awkward to use.

I will keep using version v.11. I have no idea what to do with v.12. I certainly will not recommend it to anyone until the user interface is restored.
Photo of Casey S.

Casey S., Customer Service Representative

  • 13 Posts
  • 1 Reply Like
Hello,

I completely understand why you may be frustrated with v.12.  We already have had a new minor update, 12.1 that has addressed some concerns, and 12.2 is also on its way. However, I am not aware of any plans currently for v.12 to alter ribbon interface.

As you have mentioned as well, you can always continue to use v.11 if you are more satisfied with that version.
Photo of Rick Grunwald

Rick Grunwald

  • 1415 Posts
  • 977 Reply Likes
It is a bit different and takes some getting used to. Which was very frustrating for people's workflow. I have come to grips with it and don't mind it so much anymore.I DO wish they would add the windows folder pane back in even though if snagit detects changes in location it updates it's information. I have a bunch of clips sorted by folder 
Thanks for all you do and thanks for cleaning up version 12 
Photo of Nostromov

Nostromov

  • 5 Posts
  • 1 Reply Like
^^ It's not the point of being "satisfied" with a previous version.. While missing out on any-and-all improvements in new releases; yet the atrocious UI of v12 makes it virtually unusable. :-f
(Edited)
Photo of Kate

Kate

  • 2 Posts
  • 0 Reply Likes
Revert back to a previous version? Thst's the suggestion after a really bad "upgrade"? I am recommending my company find something else.
Photo of Duane

Duane

  • 12 Posts
  • 3 Reply Likes
Just bought SnagIt 12 - already regretting it to no end!   

In addition to what you wrote, why in the world can I not just capture a screen and go to the editor just like in in 11.x and previous?   Do the cross-hairs have to come up each and every time?  No settings that I can see to change the default behavior.

Why all of the sudden I have to create "Profiles" to do what was ALREADY in v11?   IOW, why are you taking out functionality of a product and still charging for it?   Just like with the Stamps, etc., a few revisions back, you appear to have developers leaving TechSmith in droves and the few that are left appear to be very over-worked.

Ok so even if I buy your "explanation" of the dark interface to match with the others - did you EVER stop and ask customers BEFORE you released the product what they thought of it?  Did it ever occur to you that maybe those other products with the dark UIs don't like them, either?

This is without a doubt the worst version of SnagIt since its' inception (v12.1).

It has seriously made me consider alternatives, and I've been a loyal customer for many years.

Exasperating.
Photo of Tony Austin

Tony Austin

  • 2 Posts
  • 0 Reply Likes
I was going to request that a configuration option be added to turn the image/video selector bar off, but following Jakob Engblom's suggestion above used the Hotkeys tab under program preferences first to set Global capture to Alt + Print Screen and then Image capture to Print Screen, so making it work just like I'm used to from earlier Snagit versions.

However I seem to have encountered a bug in Snagit 12:
After clicking the Restore Defaults button (just to see that happened) I could not repeat the above Hotkey settings changes because the row for Image capture was no longer visible. So now I'm stuck with the default Print Screen key being associated with Global capture (rather than Image capture). Is this a known bug, or am I imagining it?
(Edited)
Photo of Joe Morgan

Joe Morgan

  • 6954 Posts
  • 3811 Reply Likes
Hello there,

It's pretty simple to do what you are asking. See Image Below.

 Click on the additional options Icon located to the right of the "Big RED Button".

You Delete the " Global Capture hotkey" by clicking the " Circular X" in the Hot Key Window.

Assign the Hotkey  "Print Screen"  to the default "Image Capture Profile"

Regards, Joe


Photo of Rick Grunwald

Rick Grunwald

  • 1416 Posts
  • 979 Reply Likes
That works for me! Thanks
Photo of Mike Curtis

Mike Curtis, Employee

  • 2204 Posts
  • 216 Reply Likes
Thanks Joe! 

I have one more tip: 
While setting up this workflow by each individual would be annoying or complex for some employees, the good news is this behavior can be deployed throughout the organization by IT admins. Check out the tool and documentation in the middle column of this page: http://www.techsmith.com/deployment-resources.html In fact you can even do things like disable video capture entirely or deploy a custom profile that automatically applies a date/time stamp saves at a certain file type, etc. 

Hope this helps too! 
Mike Curtis
Photo of Mike62

Mike62

  • 571 Posts
  • 166 Reply Likes
@perry @Rick Grunwald - and as for FastStone:
-at $ 19.95 you get a lifetime license
-they have a portable version which is really handy at some times (e.g. when you need to capture things on some other machine)
- FastStone can also create 'cornered arrows' (arrow in 90 degr)
- also it allows, if you so wish of course, to assign another editor
(below an example using portable Photofilter as an editor - capture created with FS and then I drew a cornered arrrow and subsequently opened with Photofilter)

I am using SnagIt by default for many years, I really like it. Have over 35,000 screencaptures in 4550 folders.
But that said am disappointed at their v12 and now use v11.3 instead, same as many others, who went back to the previous version.
One way or the other I have the impression that Techsmith doesn't really worry about it.

Photo of NZ

NZ

  • 28 Posts
  • 8 Reply Likes
Thanks Mike62, I will definitely go check it out.
Photo of Jason Burnett

Jason Burnett

  • 6 Posts
  • 2 Reply Likes
I hate the new user interface in Snagit. This is a Utility program it should not even have much of a user interface at all. Ideally, Snagit would feel like it was part of my normal set of tools. It would be as unobtrusive as copy, paste, double-click, right-click, escape. These all provide common utility without ANY graphic overhead or user interface at all. Ideally, I would be able to demonstrate the app to friends without them even being able to tell that I had some powerful utility doing the work for me. Watch me as I right-click-drag to select an area for quick capture and press paste in any context and snagit's engine figures it out. 

So if I pasted in Windows Explorer, a save dialog would appear. Not some custom BS Save dialog box, but the standard one that I use every day. 

Paste in Photoshop and it's there...no file open, create an empty file with the dimensions of the artwork.

Or, in the worst case scenario, popup a small closeable window (non-modal) that allows me to click one of however many button destinations I have downloaded--Picasa, Imgur, Google Drive, DropBox...but only the ones I want and a ...more button to download more.

More than anything, I wish that Snagit would completely revamp the way the program is structured. If you cut out all of the extras and all of the garbage that you never use, redesigned the interface to make it as hidden as possible and simply provided hooks and an API to write plugins, you'd be set. If I want some big ugly grey and yellow box to obscure my screen, there's a plugin for that. If I want to save to (insert any file sharing app), I'd download the plugin or the extension. If I wanted Hello Kitty handlebars on my resizing tool, download the skin.

If nothing else, ask for entries from users and let us vote on what the user interface should look like. I'll start a new thread to that extent with my idea of how the ideal UI should look.

jase

I don't mean to be harsh, I still love Snagit, but it is so ugly cumbersome and focused on people with no Snagit experience or tiny little pea brains that I am outright embarrassed to use it in front of clients. I use DropBox screen captures, load Photoshop, edit my document and save it in less time than it takes to labor through another how-to from Snagit or trying to figure out which profile I setup...or did I set one up..
Photo of Jakob Engblom

Jakob Engblom

  • 4 Posts
  • 7 Reply Likes
I am not sure Snagit could do what you want - the paste behavior of Windows Explorer is the job of Microsoft, and the paste of Adobe's tools is Adobe's work. It is odd that the only picture editor I know that just accepts a paste from clipboard and shows what it is is ancient MS Paint...
Photo of T Lewis

T Lewis

  • 2 Posts
  • 3 Reply Likes
I agree, TechSmith is in decline. I even hate Snagit now. And despite lots of requests to be able to set the screen recording limit (eg to record an instructional video or other content of known length from the web) zero response. I sent back Snagit, moved to a different screen recorder, and just use Adobe CS products now. As a programmer I used to look up to TechSmith as a model company but not any more.
Photo of perry

perry

  • 10 Posts
  • 1 Reply Like
@ T Lewis what do you use now? Thanks
Photo of NZ

NZ

  • 28 Posts
  • 8 Reply Likes
@ T Lewis Yes, I'm also curious to know please. Thanks
Photo of Mike62

Mike62

  • 575 Posts
  • 166 Reply Likes
Assume Adobe Photoshop CS? Big (expensive) program. Maybe look around for alternatives, such as:
Shotty,
SnapDraw,
Lightscreen,
Cropper,
Screen Grab Pro Deluxe 2
Photoscape ,
Gadwin PrintScreen Pro (http://www.gadwin.com/printscreen/annotate.png), looks definitely nice, not free,
Mr Shot,
Skitch (Evernote),
FastStone Capture 8.0,
Screenshot Captor (Donationcoder)

but one might also paste into PhotoFilter 7 (portable, free) and continue editing there..



anyway ...

=
Photo of cgrant

cgrant

  • 2 Posts
  • 2 Reply Likes
I too am a longtime fan of Snagit but V12 and V12.2 is slow -- really slow as I wait for it to decide whether I want to capture the whole screen or an object within the screen and then having to click the camera each time ... it's just not up to the old Snagit's level of accomplishment and is no longer intuitive. What used to take but seconds to accomplish (screen print with a few markups) is now just as frustrating as using plain old windows lame apps to accomplish.  I'll wait to see what's in the pipeline, but there's only so much pain a customer will endure.
(Edited)
Photo of cgrant

cgrant

  • 2 Posts
  • 2 Reply Likes
Try opening Google Chrome and taking a screen print ... I'm fairly sure that it's not my hardware that's the lag ...
Photo of Jakob Engblom

Jakob Engblom

  • 4 Posts
  • 7 Reply Likes
In the defence on Snagit, I do not see it being slower in V12 - once I set it up to use print screen to trigger a standard still image capture and disabling all the video idiocy.  The editor in 12.2 works well enough for me, even if it was annoying to have to relearn a bit for no good reason at all.
Photo of Mike62

Mike62

  • 575 Posts
  • 166 Reply Likes
I don't remember any SnagIt-update to have brought so many complaints and, above all..., every so many folks returning to a previous version. Just wonder why TechSmith doesn't care to really commenting on all these complaints and tell us what they plan to do about it. Maybe v12 is a kind of "Windows Millenium" and they are working hard on a new version...
Photo of Jennifer Bedford

Jennifer Bedford, Official Rep

  • 424 Posts
  • 48 Reply Likes
Hi there!  We’ve noticed that you’ve been vocal about your love of Snagit and what you do and don’t like about it. We want to talk with you! Please sign up for a Snagit usability study and receive a $100 Amazon gift card for participating: http://techsmith.az1.qualtrics.com/SE/?SID=SV_enief5NOhufdMTX#source=gs
Photo of steven.knox

steven.knox

  • 2 Posts
  • 2 Reply Likes
Survey now closed, so empty promise.
Photo of mrjeffwill

mrjeffwill

  • 1 Post
  • 5 Reply Likes
I agree. I regret upgrading to 12. While I actually loved the dark theme and new codecs, here's what I didn't like:

1. One of the SnagIt 12 updates corrupted years of my SnagIt captures. Many of them were now blank and wouldn't load.

2. When a person has a lot of SnagIt captures in the library, SnagIt 12 is SUPER SLOW!! Trying to look at a particular time frame took MINUTES!

3. SnagIt 12 in general is really really really slow. And I have a 8-core gaming rig with an SD drive.

4. Every time I do a capture, I have to pick the capture type. When you capture only pictures 99.9% of the time, it's a pain having to pick which type of capture you want EVERY SINGLE TIME. Who thought that was a good idea?

5. A minor issue but the new icon is ugly. Maybe it's just too retro for my taste... but that S looks very 1990s.

6. The editor has turned into the SnagIt bloatware version of Photoshop with the terrible Microsoft Office ribbon. Hate it. If I want Photoshop, I'll load my image into Photoshop. Photoshop editing is still higher quality - which is something I need for the graphics design I do for work.

7. I don't want flashing "tips" every time I'm in the editor window.

8. The new user interface is confusing and has a steeper learning curve. And I'm a programmer. I was just sitting there going through all the toolbars just trying to figure out how to add a simple bubble.

I just uninstalled it and put 11 back on my machine.
Photo of RJ

RJ

  • 9 Posts
  • 3 Reply Likes
I'm also really annoyed! After having a uber-simple Windows 8.1 desktop program window fail to scroll in every possible configuration and having to piece it together page by page, I came to this site to rant. Each day I regret my decision to invest in perpetual upgrades after v9. I don't understand the obsession with video that has consumed Techsmith's priorities for Snagit to the detriment of core functions like workflow or its GUI. There's loads of video capturing tools in the marketplace so why is Snagit ignoring their core userbase to focus on video?
Photo of Mike62

Mike62

  • 575 Posts
  • 166 Reply Likes
I know it sounds harsh, but frankly speaking it looks like TechSmith doesn't care what is being written on the forum. At least, it looks that way to me, sorry to say.

Except for replies that users may wish to downgrade and/or ask for a refund and/or that feedback is valuable and they will keep on monitoring, how are they responding on all these negative threads?

And, specifically what steps are they going to take (except for 'monitoring') to make us all happy again.

And tell us how they feel noticing that many of the longtime users are moving back to 'good-old' v11.x  (development of which stopped)

I believe this actually makes the situation worse:
-releasing v12 - frustrating many of the long time users
-and seemingly not recognizing all the complaints here.

Bottomline, what we are doing here, seems to me, we only sharing frustrations with each other .

=
Photo of andy

andy

  • 1 Post
  • 3 Reply Likes
This comment, from an earlier poster, strongly resonated with me:

"It seems as with most useful software, in order to stay in business companies add more features and bloatware, and after a number of years no one wants it because it's morphed into being as complex as PhotoShop (but not near as useful).  Your UI group needs to give their head a shake and get back to a simple, intuitive and an all encompassing preferences UI."

I constantly experience this. Look at what has happened to iTunes and EverNote in recent upgrades. What used to be simple, intuitive interfaces have turned into mysterious applications where the most common tasks are now buried in submenus, or represented by tiny icons, barely visible and not identifiable without submerging oneself  deep in the documentation.

The impulse to appear 'cool' seems to have taken a higher priority over improving existing  features or adding new ones based on user demand.  I probably sound like a grumpy old man who hates all change. I plead guilty to the former but not the latter. I love change as long as it brings improvement. Unfortunately, much change seems to take us back a step or two.
  
I've used SnagIt for about 15 years. As someone who writes technical manuals and creates training materials, it's been a lifesaver. But the latest version is just a little too pleased with itself. Maybe everything I want is still there somewhere, and implemented in a different way from previous versions. My first few sessions, trying to do the simple old stuff, has been a frustrating experience.

Maybe I'll crack it in the end and decide it's a great advance over earlier versions. But I see no obvious radical improvements in functionality whatsoever. Not even non-radical improvements, frankly. It's as if a new interface is a substitute for functional improvements. The company seems to have taken all the old functional elements and thrown them into the air, leaving them where they fell (and ignoring the few items that fell off the table). So it does the same as it did -- almost -- but in a more jumbled-up way.

Not impressed, sorry.