Snagit 12 is not to my liking

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  • Updated 2 years ago
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Snagit 12 continues the devolution of what was once a fantastic screen capture tool. I am frustrated by the changes that upset my workflow. I don't like the dark theme. I don't like that my Snagit 11.x QuickAccess toolbar was not brought over to Snagit 12. I don't like that every time I take a screen capture I have to tell the program that I want an image or a video. I never do screen capture videos with Snagit. That is why I bought Camtasia!

I find the new version to be a degradation of a program I used to love. I am considering uninstalling it and either reinstalling 11.3 or finding another screen capture program.

Decided to test FastStone Capture as a Snagit replacement.
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RickyF

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Posted 5 years ago

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Uppity

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This reply was created from a merged topic originally titled
Snagit 12 for Windows - yet another confusing UI change.


I've been a long time user of SnagIt and the last two major upgrades have been nothing but massive UI overhauls which leaves the user dealing with an unintuitive steep learning curve to try and learn the "new and improved" interface.  TechSmith - step back from making these UI changes and confusing the hell out of your customers.  

What used to be a simple matter of selecting default capture actions and easy one click save, has now turned into a nightmare of menu, buried options and trying to ditch this on screen PITA menu has gotten even harder to disable.  

It seems as with most useful software, in order to stay in business companies add more features and bloatware, and after a number of years no one wants it because it's morphed into being as complex as PhotoShop (but not near as useful).  Your UI group needs to give their head a shake and get back to a simple, intuitive and an all encompassing preferences UI.  

Unless I see a significant improvement in simplifying the UI in the next major release, I will be dumping this product both personally and within our organizations desktop environment.

What a frustrating waste of time.
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CWin

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I was recently forced to upgrade to SnagIt 12 when I got a new PC. I have tried to work with it for a few months, but my frustration with the new UI continues to build. How could TechSmith take a wonderful program that I recommended to many people and ruin it so totally? Basic functionality like the paint brush isn't even there. Finding the right profile is so difficult with the tiny are available on the Capture window. I don't think my company will pay for an alternative since SnagIt was so recent so I am stuck with it!
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Paul Stackhouse

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I was told (earlier in this thread) that my version 12 license entitled me to downgrade.  Consider installing an older, more functional, version.
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Mike62

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Just for your info: my experience with Windows 10 and SnagIt v11.3 is that sometimes the global hotkey does not work anymore. I then have to use FastStone to finish the job. When I close some windows, SnagIt global hotkey (Print Screen) in my case, may start working again. Never had this with Windows 7. In v12.4 there is a fix regarding remembering global hotkey. So, if you are on Windows 10 and you wish to go back to v11.x then maybe this is something you wish to consider.

Maybe I am the only one having this issue though..

=
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Mike Young

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Snagit 12 sucks, does not like will not work at all in windows 10 with multi 4k resolution display monitors.   It will cause my whole computer system to crash in some cases.  I have reinstalled it several time as,  I really liked older version of Snagit.   I do not recommend the new versions until they get the bugs out.       I contacted Tech Smith and they did not get back with me on the issues, so they may not have fix for the issues.
(Edited)
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lauren

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I completely agree. I used to love SnagIt for its ease of use and (therefore) how fast I could do things that really helped me in so many use cases. Now I mainly end up cursing (yelling WTF!!!!!??!! at my computer) when trying to do something that was SO SIMPLE before and now somehow a zillion non-intuitive keystrokes are required (after you actually FIND what you have to click on) ... bottom line this is just f'ed up --there is no way newer versions were tested with current users before releasing, or I can't imagine they would have subjected us to such horrific "improvements."! NOT an improvement in ANY way I can understand and infuriating to users. I will keep Camtasia as its improvements seem to be actual improvements ... but I will find something else to replace SnagIt as I can't afford the emotional energy that rages up every time I can do something that previously was totally straightforward and required one click.
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Steven Schafer

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Wow!  I'm glad I'm not alone here.  The UI is terrible.  The Capture Text feature was removed because "it was difficult to maintain".  The dark color scheme makes me struggle to find what I want and the extra click to tell it I want an image sucks.  Was just getting used to the fact that the UI changed in the last version.  Bad move folks!
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Don Muskopf

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This reply was created from a merged topic originally titled
Snagit 12 is a major disappoint.


As someone who is using Snagit 11 and upgraded to Snagit 12, boy was I shocked. I upgraded because of Snagit 12's video editing features. The first thing I find is there is no Snagit window. Instead there is only the OneClick button and an icon in the system tray, neither of which I use. The interface (or lack of an interface) is terrible. On top of that there's no text capture which is one of the features I find very useful. It's one reason I love Snagit 11.

What was TechSmith thinking? It makes you wonder if people at TechSmith actually use this product themselves.

Here's my idea, give us the Snagit 11 interface with text capture and Snagit 12's new features. Also, when you list all the new product features, perhaps you could list all things you've taken away, too.

Sadly this upgrade was a waste of both time and money. I now have to go back to Snagit 11. 




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Kate

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Totally agree! I am unfortunately on a corporate computer and cannot revert back to 11
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Jakob Engblom

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I agree - just installed SnagIt 12 and was shocked at the black editor. Not at all friendly on the eyes. Look a bit "cooler", but that is really the last thing that is important.

SnagIt is a tool to get work done. It is not a plaything I use to amuse myself, not a game, and not a consumer product. It is a professional's tool. Please keep it fast, effective, and unique. Ignore making it pretty, as that does not matter one bit for us users.

Killing text capture is bad.

The push towards video is dead silly - if I want to do video, I use Camtasia. Trying to merge video and still images sounds too much like trying to flow with a trend. I do not care about trends. I care about getting my job done.

Managed to fix the problem with the click to select image or video capture: I unhooked 'print screen' from 'global capture' in the SnagIt hotkeys preferences, and then assigned it as the hotkey for the 'image' profile.  Now I can do print screen and immediately grab a bitmap and get dropped into snagit editor.  But  I should not have to do that.

Please keep video and images separate. They are separate things for separate purposes, and I rather have a tool that is good at one thing than half-assed at everything, 
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RickyF

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@Jakob If there is nothing gained that you will use in version 12, why stick with it? Version 11.3 is better for me and I don't regret uninstalling 12 and reverting to what works.

My regret is that I paid TechSmith for a worthless upgrade that wasted my time and attention.

I agree with you. I want it to do work spiffy UI is worthless, especially if the UX is deteriorated.
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Rick Grunwald

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Jason - are you purposely missing the point? You have a lot of genuine fans and they are disappointed with the v12 rollout. I am slowly adjusting but the massive changes totally changed workflow. We had toolbars setup etc and all of a sudden it was all gone. This is a great product, but we were all shocked when we first started this version. "Refund" is not the answer (unless you are just going to go off and do your own thing and that of course is yours to do)
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Don Vally

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Jason - I have taken your advice and obtained a refund for the V12 upgrade. I will most likely stay with my public domain alternative to Snagit, in a worst case scenario I know I can go back to the earlier version of Snagit that worked for me. I will monitor the product and would never rule out another purchase, but I would need to really trial the product before doing so to ensure that the 'upgrade' really is what it purports to be. Thank you for your reply.

Best regards

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Paul Stackhouse

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Hey, Jason...  Could this be one of those "New Coke" moments when you all admit that you made a mistake and go back and resurrect the older, "classic" interface that was so well-liked and understood?  I can certainly no longer recommend the product.

Furthermore... while "no questions asked" is a nice cliche, this is one of those times when maybe you do want to ask some questions of customers who want a refund.
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NZ

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Yes, I fully agree with you Paul! I'm also sure if they would ask more questions (and LISTEN!) to what their users say, they won't make such baloney changes that is counter-productive. Like everybody says, we want to get the job done in the shortest, most productive, most professional looking way - we don't care about eye-candy, we are not 5 years old anymore, we are past that stage.

I think Techsmith is trying to make a "mayor" upgrade each time, in order to justify the upgrade fee, but I will rather pay the upgrade fee for the usefull, time-saving and productivity enhancement features that they add, while keeping the same old UI that works so well for us! Changing the UI is as we have seen with almost every so called "upgrade", not adding to our productivity.

I have stopped this going backward "upgrading" nonsense and I am very intrigued about the alternative that Don Vally is using. I am at the point where I went from a totally in love customer, where I am ready to walk out and am going to start looking around for alternatives. Oh, and may I add that I've been a Snag-it user for many, many, many years....
(Edited)
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steven.knox

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My company bought it as a trial (thankfully only 2 users)  on my recommendation as longer term user (using version 10), (new to company).  We find it more trouble than its worth, consequently decided to write off, more trouble than worth to get refund.

So 200 users not using your product and a long term user, embarrassed, and unwilling to use/recommend your product.


(Edited)
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Mike62

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I don't remember any SnagIt-update to have brought so many complaints and, above all..., every so many folks returning to a previous version. Just wonder why TechSmith doesn't care to really commenting on all these complaints and tell us what they plan to do about it. Maybe v12 is a kind of "Windows Millenium" and they are working hard on a new version...
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mrjeffwill

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I agree. I regret upgrading to 12. While I actually loved the dark theme and new codecs, here's what I didn't like:

1. One of the SnagIt 12 updates corrupted years of my SnagIt captures. Many of them were now blank and wouldn't load.

2. When a person has a lot of SnagIt captures in the library, SnagIt 12 is SUPER SLOW!! Trying to look at a particular time frame took MINUTES!

3. SnagIt 12 in general is really really really slow. And I have a 8-core gaming rig with an SD drive.

4. Every time I do a capture, I have to pick the capture type. When you capture only pictures 99.9% of the time, it's a pain having to pick which type of capture you want EVERY SINGLE TIME. Who thought that was a good idea?

5. A minor issue but the new icon is ugly. Maybe it's just too retro for my taste... but that S looks very 1990s.

6. The editor has turned into the SnagIt bloatware version of Photoshop with the terrible Microsoft Office ribbon. Hate it. If I want Photoshop, I'll load my image into Photoshop. Photoshop editing is still higher quality - which is something I need for the graphics design I do for work.

7. I don't want flashing "tips" every time I'm in the editor window.

8. The new user interface is confusing and has a steeper learning curve. And I'm a programmer. I was just sitting there going through all the toolbars just trying to figure out how to add a simple bubble.

I just uninstalled it and put 11 back on my machine.
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Mike62

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I know it sounds harsh, but frankly speaking it looks like TechSmith doesn't care what is being written on the forum. At least, it looks that way to me, sorry to say.

Except for replies that users may wish to downgrade and/or ask for a refund and/or that feedback is valuable and they will keep on monitoring, how are they responding on all these negative threads?

And, specifically what steps are they going to take (except for 'monitoring') to make us all happy again.

And tell us how they feel noticing that many of the longtime users are moving back to 'good-old' v11.x  (development of which stopped)

I believe this actually makes the situation worse:
-releasing v12 - frustrating many of the long time users
-and seemingly not recognizing all the complaints here.

Bottomline, what we are doing here, seems to me, we only sharing frustrations with each other .

=
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andy

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This comment, from an earlier poster, strongly resonated with me:

"It seems as with most useful software, in order to stay in business companies add more features and bloatware, and after a number of years no one wants it because it's morphed into being as complex as PhotoShop (but not near as useful).  Your UI group needs to give their head a shake and get back to a simple, intuitive and an all encompassing preferences UI."

I constantly experience this. Look at what has happened to iTunes and EverNote in recent upgrades. What used to be simple, intuitive interfaces have turned into mysterious applications where the most common tasks are now buried in submenus, or represented by tiny icons, barely visible and not identifiable without submerging oneself  deep in the documentation.

The impulse to appear 'cool' seems to have taken a higher priority over improving existing  features or adding new ones based on user demand.  I probably sound like a grumpy old man who hates all change. I plead guilty to the former but not the latter. I love change as long as it brings improvement. Unfortunately, much change seems to take us back a step or two.
  
I've used SnagIt for about 15 years. As someone who writes technical manuals and creates training materials, it's been a lifesaver. But the latest version is just a little too pleased with itself. Maybe everything I want is still there somewhere, and implemented in a different way from previous versions. My first few sessions, trying to do the simple old stuff, has been a frustrating experience.

Maybe I'll crack it in the end and decide it's a great advance over earlier versions. But I see no obvious radical improvements in functionality whatsoever. Not even non-radical improvements, frankly. It's as if a new interface is a substitute for functional improvements. The company seems to have taken all the old functional elements and thrown them into the air, leaving them where they fell (and ignoring the few items that fell off the table). So it does the same as it did -- almost -- but in a more jumbled-up way.

Not impressed, sorry.