SnagIt 12 is retarded in setting CURRENT VERSION

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  • Updated 6 years ago

SnagIt 12 is retarded in setting CURRENT VERSION, but changes all sorts of other key settings.

Every software product I've ever used since the 80s, but SnagIt 12 installed, but has not set itself as the current version when installing over SnagIt 11.x, which was on the system, but all SnagIt-related items were ended using Task Manager in Win 7 Pro.




Yep, that's the no-brainer.

Where's the sign-up for the Camtasia and SnagIt beta testing?

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Dave Fighting Tiger Jackson

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  • really frustrated

Posted 6 years ago

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Photo of Manny Carvalho

Manny Carvalho, Champion

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Only one version can be running at a time.  Since 12 is running then 11 can't be opened until the other version is closed.
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Dave Fighting Tiger Jackson

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Only one version is running. v.12
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Manny Carvalho, Champion

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Then I don't exactly understand the problem.  Can you please explain further.
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Dave Fighting Tiger Jackson

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SnagIt 12 is running. I try to open an image, I get the dialog above.

There is no reason for SnagIt 11 to try to be opening. SnagIt 12 seemingly didn't overwrite a setting somewhere. This continues despite running the installer package for SnagIt 12 to repair the installation a few times.


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Jennifer Bedford, Official Rep

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Hi Dave,
It does sound like somehow version 11 did not get removed completely.  Our Tech Support team should be able to help run diagnostics on your machine to see what is causing this issue.  Please submit a help ticket and someone will be with you shortly: https://support.techsmith.com/anonymous_requests/new.  Thank you!

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