Snagit 12/Screencast Hotspot Problem When Embedded

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I used Snagit 12 to create hotspots with text rollovers and then uploaded the file to Screencast.com, where it works perfectly: http://www.screencast.com/t/iDFk8rjZcO

The problem is when I take the embed code and put it into the following site: http://libguides.nvcc.edu/content.php?pid=607455&sid=5015925.

Once the play icon is clicked, the image inexplicably shrinks down and requires scrolling to see the entire thing.  Adjusting the player and/or container size only makes it smaller.  You can either test it out yourself at the link above, or see the brief video I took of the problem here: http://screencast.com/t/TYwP38JRB9t.

TechSmith has not been able to help me resolve the issue, and product support for where the media is embedded have tested the code in an HTML file and still have the same issue, so they don't think it's a problem with the host site.

I'm really hoping that someone in the TechSmith community will be able to help me, as I won't be able to use the image otherwise.  It's imperative that no scrolling be required.

Thank you in advance.
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seelerk

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Posted 6 years ago

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Joe Morgan

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I'm kind of guessing here but your image is 1380 pixels wide and 780 high. It looks like the visible part of the displayed image amounts to a little under 1000 pixels wide on the webpage. I'm really unfamiliar with the process behind what you have created. Is it possible to downscale the size of the Image without it being a lot of trouble? This is far than Ideal I'm sure. But if this works, creating your original Image at a lower resolution initially may save you some headache until the issue can be resolved. Maybe just try imbedding something from screencast that is only 900 X 500 pixels and see what happens.
Good Luck

Regards, Joe
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seelerk

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Thanks, Joe.  Actually, this is the first time I've used Snagit in this manner, although I've used it for traditional screenshots for several years now.  I just tried adjusting the width as you suggested.  The only thing that changed is the window got smaller and requires more scrolling. :(
(Edited)
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seelerk

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I went back and resized the original image.  Although I lost some quality (i.e., it's a bit fuzzier), the important thing is that all the content is still there.  Thank you, Joe!
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Joe Morgan

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Glad it worked. I knew some image quality would be lost but at least it works for now. Sometimes workarounds are all we have. Regards!
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Joe Morgan

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I just looked at the website. I guess Research Actually is a Process.
(Edited)

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