Snagit 12 Upgrade: online registration fails

  • 2
  • Problem
  • Updated 5 years ago
  • Acknowledged
Snagit 12 Upgrade results in a forced close whenever I attempt to do the on-line registration; as a result, I had to manually do the registration by visiting the techsmith website.
Photo of Mike Baker

Mike Baker

  • 2 Posts
  • 0 Reply Likes
  • annoyed

Posted 5 years ago

  • 2
Photo of Dave Fighting Tiger Jackson

Dave Fighting Tiger Jackson

  • 65 Posts
  • 1 Reply Like
I had to try two or three times.
Photo of Jennifer Bedford

Jennifer Bedford, Official Rep

  • 424 Posts
  • 49 Reply Likes
Hi Dave,
Were you able to successfully register your new Snagit?
Photo of Mike Baker

Mike Baker

  • 2 Posts
  • 0 Reply Likes
Jennifer, I was never able to register using the register option during the Snagit 12 installation, however I was able to register (I think) by going direct to the Techsmith website.  Unfortunately, I can find no way in the Snagit application to determine if I was successful in my registration. 
(Edited)
Photo of Jennifer Bedford

Jennifer Bedford, Official Rep

  • 424 Posts
  • 49 Reply Likes
Thanks for letting me know, Mike.  I've assigned your post to our Customer Service team.  They should be able to search and see if your registration went through.
Photo of Casey S.

Casey S., Customer Success Manager

  • 14 Posts
  • 1 Reply Like

Thanks for letting Customer Service know Jenn!

Mike, even though your order is in our internal system, I did not see an entry in our registry.  I've gone ahead and added you into that system. 

At this time you a registered and no further action on your part is required.

I appreciate you posting here about this issue, I apologize it took so long.  I was not aware of an issue with registrations, so we will look into that!

Photo of Jennifer Bedford

Jennifer Bedford, Official Rep

  • 424 Posts
  • 49 Reply Likes
you're welcome!
Photo of Denny Meredith

Denny Meredith

  • 3 Posts
  • 0 Reply Likes
I have the same problem. What info do you need from me to get the software registered? My order # is 25794546224 and the name is Dennis Meredith. Purchase date was 5/22. Should I watch this forum or can you email for the info at the email address I used when purchasing the product?
Photo of Customer Service

Customer Service, Customer Service Team

  • 1 Post
  • 0 Reply Likes
Hi Denny, 
I sent you an email to the email address on the order. If you have any questions you can reply directly to me and I would be happy to help you out!

Karly
Photo of michael.phillips

michael.phillips

  • 3 Posts
  • 0 Reply Likes

Me too, so I've registered online. This is one of three licenses bought for a multi-national team, only one of which has registered from the application.

Clearly, the company name is common but the individuals named in the order and those requiring support will certainly not.

With any attempt to register box crashing the application on my PC, how do we make sure TechSmith has joined the dots between us?

Photo of Kerry

Kerry

  • 106 Posts
  • 8 Reply Likes
Hi Michael,

Please submit a help ticket to support.techsmith.com and provide your software key and email address so we can ensure that you are registered successfully in our system. We're happy to help!

This conversation is no longer open for comments or replies.