snagit 2.1.4 for the mac hangs when trying to close a video recording session.

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  • Updated 8 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Recording error in Snagit 2.1.4

I just downloaded SnagIt ver 2.1.4 for the Mac. When I end a video capture, the program hangs. Sometimes the entire mac will be locked-up. Either way, to get back into Snagit, I have to reboot. Any suggestions/ideas?
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Doug Stone

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Posted 8 years ago

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Rick Silva

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Hello Doug,

Thank you for reporting this issue. To help us investigate the issue, could you please provide some additional information?

1. What version of OS X are you running?
2. Does this issue also occur with image capture?

Thank you.
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Doug Stone

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os x 10.7.4. image capture is fine.
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drcisneros

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I have the same problem on MAC OSX 10.6.8, image capture is OK, video capture crashes
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Glen Akins

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I'm having the same problem with video capture. Mac OS X 10.6.8 and snagit 2.1.4. Icon in menu bar turns into a red folder with a red international no sign. I have to force quite snagit. Image capture works just fine.
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Gus Sevilla

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I am also having the SAME problem.

Red icon on top doesn't stop spinning, I have to Force Quit.

When I open Snagit however, it says the amount of captures that I have, but I can't access them.

I am running Mac OS X 10.6.8 and snagit 2.1.4

Image capture runs good.
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Mike Curtis, Employee

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Hello, I'm going to merge this thread into a larger one on this topic. I first wanted to make sure everyone was notified with the latest update here. The issue has to do with those on 10.6.x and we think we'll have a fix for it.

In the meantime this thread has directions for rolling back to an earlier version of Snagit if you wish.

http://feedback.techsmith.com/techsmi...

Sorry for the inconvenience!
Mike Curtis
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Doug Stone

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The 2.1.5 download solved my problem...
http://www.screencast.com/t/HCxVgBzF

Thanks.

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