Snagit 3.x is a Step Backwards Beware of the Update

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  • Updated 5 years ago

This conversation has been merged. Please reference the main conversation: Can you change Snagit 12 or 3 to capture directly instead of choosing image or video?

TechSmith failed on many levels with this update.  (My Opinion)  I am glad to see others who have posted similar concerns and comments in different post.     To be clear- I have been a SnagIt user for a long time.  I don't mind paying for updates when they are fairly priced, Add value and are clearly communicated..  

Snagit failed at each one of these tasks.   It was not clearly communicated I was updating to a new paid update,  I only realized it after being asked if I wanted to continue my trial.  Updates are usually reserved for updates within a version,  when there is a paid update with major features I am usually notified of the enhancements and cost.  I am asked to make a decision, with SnagIt 3.x I was told I was only given the standard Apple update screen.  I am told there was red writing at the bottom of the update notice but I did not see it nor would I have expected a paid update to be presented this way. 

During the trial period, I have since reverted back to 2.X  I noticed an extra step of being asked to choose if I wanted a video capture or a screen capture after my capture was completed.   I don't get the logic of being asked after the fact, nor do I like the extra step.  Tech support tells me there are simple work arounds but I don't want a work around no matter how simple they may think it is.   If you read a post from Daniel , he claims this added step others have complained about is for new users.  Except for the logic of why you would present this option after the fact, I get adding novice steps, they should however be a preference setting to keep it simple and not add the extra steps for those of us who have been using the program for many years.    I am OK with change, well some change but it needs to be thought out properly, there are challenges with Snagit , especially in the text area,  there are great ideas and feature request that some people have posted.  Why would SnagIt ever release a version like this and expect people to pay for it.  I will be holding off on paying for an update until I have an option of turning off the Novice mode or it is removed. 

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