Snagit: At exactly 9.4 minutes, video screen freezes, video stops recording but audio continues.

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  • Updated 6 years ago
  • (Edited)
So basically, when I record using snagit, in the mp4 file produced everything is fine for the first 9.4 minutes, but after that the video stops recording and the audio continues recording. When I play the video, after 9.4 minutes the video is frozen in the same spot but the audio continues.

One more thing (and this is kind of weird), if I play the video past 9.4 minutes, the screen is frozen at the last spot, but if I scroll past 9.4 minutes the screen is black. I don't know how important this is but I figured I should include all details.

Additionally, the very first video I recorded actually worked fine, but since then this problem has been persisting.

I have not changed any of the default settings. I am currently using the trial version of Snagit for mac.

I also would like to say that while I like Snagit, I am pretty disappointed in the number of issues I've had using it. This isn't the first problem I've had.
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Posted 6 years ago

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Logan S.

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Hey there,

First thing, what version of snagit are you using, exactly? What OS are you running? Thanks!

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