Snagit Check for Updates is Broken

  • 12
  • Problem
  • Updated 4 years ago
  • Solved
Snagit 12.1.0 - when using the Snagit tray icon to check for updates (Help>Check For Updates), I receive the following message: "An error occured while checking for updates". BTW, "occurred" is spelled with two r's...
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sjsteiner

  • 6 Posts
  • 7 Reply Likes

Posted 5 years ago

  • 12
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Robert R., Online Community Admin

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Official Response
Hello there!

I just wanted to hop in here real quick to let you know that we have
addressed this particular issue. To receive the fix you will need to
uninstall your current version of Snagit (be sure to choose to keep your
files) and then download the following version: http://download.techsmith.com/snagit/enu/1232/snagit.exe

@chsturm

You can find the German fix at: http://download.techsmith.com/snagit/deu/snagitde.exe (you will also need to uninstall Snagit, again, be sure to save your files!)

Thanks!
(Edited)