Snagit Check for Updates is Broken

  • 12
  • Problem
  • Updated 4 years ago
  • Solved
Snagit 12.1.0 - when using the Snagit tray icon to check for updates (Help>Check For Updates), I receive the following message: "An error occured while checking for updates". BTW, "occurred" is spelled with two r's...
Photo of sjsteiner


  • 6 Posts
  • 7 Reply Likes

Posted 6 years ago

  • 12
Photo of Robert R.

Robert R., Online Community Admin

  • 1621 Posts
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Official Response
Hello there!

I just wanted to hop in here real quick to let you know that we have
addressed this particular issue. To receive the fix you will need to
uninstall your current version of Snagit (be sure to choose to keep your
files) and then download the following version:


You can find the German fix at: (you will also need to uninstall Snagit, again, be sure to save your files!)