Snagit / Chrome Scrolling Capture Problem

  • 25
  • Problem
  • Updated 5 years ago
  • Solved
Been reviewing all of the posts which discuss the problem of scrolling capture on Chrome. There appears to be no resolution (I have tried all of the fixes so far found including updating delays, turning off chrome extensions etc). 

Suggestion is that we build a list of what isn't working & then maybe someone can spot the conflict / cause of the problem and identify a resolution that works for all.

So, to start the ball rolling my setup is as below:

O/S: Windows 8.1 Pro (all updates installed as at 05/02/2014)
Browser: Chrome Version 32.0.1700.107 m
SnagIt: Version 11.4.0 (Build 176) - Dec 18 2013
Chrome Extensions Loaded: Evernote Web Clipper 6.0.9 / Google Docs 0.5 / LastPass 3.0.22




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johnmyates

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Posted 6 years ago

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Adam Marks, Software Developer

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Official Response
Thanks for hanging on with us while we adapt to allow scrolling to work in the latest Chrome.

11.4.2 should allow scrolling on Chrome for more machines than 11.4.1 did,  if you are still having problems and you have 11.4.2 please let us know.

Thanks,
Adam Marks
Developer, TechSmith