Snagit / Chrome Scrolling Capture Problem

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  • Updated 5 years ago
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Been reviewing all of the posts which discuss the problem of scrolling capture on Chrome. There appears to be no resolution (I have tried all of the fixes so far found including updating delays, turning off chrome extensions etc). 

Suggestion is that we build a list of what isn't working & then maybe someone can spot the conflict / cause of the problem and identify a resolution that works for all.

So, to start the ball rolling my setup is as below:

O/S: Windows 8.1 Pro (all updates installed as at 05/02/2014)
Browser: Chrome Version 32.0.1700.107 m
SnagIt: Version 11.4.0 (Build 176) - Dec 18 2013
Chrome Extensions Loaded: Evernote Web Clipper 6.0.9 / Google Docs 0.5 / LastPass 3.0.22




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johnmyates

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Posted 6 years ago

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Adam Marks, Software Developer

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Hello John,

We are testing a possible fix for the Chrome 32 scrolling.  

Until that is ready, if you need to do a scrolling capture from Chrome with Snagit, unfortunately the only option is to go back to Chrome 31.  We haven't found any workarounds for Chrome 32.

Thanks,
Adam Marks
Developer, TechSmith


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johnmyates

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Hi Adam

Very happy with this answer - thanks - it is clear and unequivocal!

It means I don't need to spend any more time trying to find a solution.

Obviously looking forward to the solution being rolled out when ready.

regards

John
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Stuart Taylor

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I'm presuming this is due to chrome using its own scroll bars for pages and form elements, one of the biggest chrome fails they have rolled out, so many misbehaving elements
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Adam Marks, Software Developer

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Hello Stuart,

Yes, we are not able to work with the new Chrome scrollbars, they are not a standard Windows OS control.   We will have a mechanism in place to work with the new scrollbars soon.

Thanks,
Adam Marks
Developer, TechSmith  

 
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tmrait

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This reply was created from a merged topic originally titled
SNAGIT - scolling window capture no longer works since upgrade.


Since I installed the last update the scrolling window capture no longer works.  This is an import feature of Snagit for me and I'd appreciate your help in fixing it.
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Wayne

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Thanks for the update folks.  We look forward to a resolution.  Go figure!  I wonder who the dunce was that decided Chrome needed to use non-standard Windows OS control for scroll bars & what objective prompted that decision.
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JJBladester

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I am unable to use the scrolling capture feature in Windows 8.1 x64 with either Chrome 32 or IE 11.

In chrome, the scrolling window feature grabs whatever is visible plus a tiny bit more.  In IE, SnagIt 11.3 doesn't even come up with the yellow arrow icon indicating that it "sees" a window that can be scrolled.
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Victor Biro

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Hi,

This seems to be a Mac OS-X/Chrome problem too. I am having problems with Snagit crashing when trying to do a scrolling capture of a Chrome window since the update to 32.

OS: OS X 10.9.1
Snagit: 2.3.0 (77145)
Chrome: 32.0.1700.107

I can see that you have released a new Windows version to address this problem. Can we expect a Mac version too?
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Doug Troxell, Senior Software Engineer, Snagit:Mac

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No, I'd say you are seeing something different.  We've seen Snagit:Mac's scrolling capture work with Chrome 32.0.1700.107.  Here is a link to our support page:  https://support.techsmith.com/anonymous_requests/new  Please submit a support request and provide a copy of your crash log.  If its crashing, we obviously need to fix that...  
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JJBladester

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I just updated to SnagIt 11.4.1 on Windows 8.1 with Chrome 32.  For my records, I take scrolling screen captures of my completed tests at my college's website.  When I select "Scrolling Window" and press Print Screen on my keyboard, it logs me out of the https-based website!  The "fix" has not fixed my problem.  At least before I would get a screenshot of the top part of a page when using scrolling capture.
(Edited)
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Adam Marks, Software Developer

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Hello JJ,

There is another problem with the combination of Chrome and Windows 8.1 that could be occurring.  Look for this setting on your Windows 8.1 and disable it :  http://screencast.com/t/1huqJf5u  See if that helps the capture.  

Thanks,
Adam Marks
Developer, TechSmith
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JJBladester

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Adam,

I enabled "let me choose one scaling level for all my displays" then signed out and back in.  The issue is still there.  I'm running Snagit 11.4.1 build 195.
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Adam Marks, Software Developer

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Hello JJ,

We have found that our fix for Chrome scrolling in 11.4.1 doesn't work on some machines.  We have a more reliable fix that will be available very soon.

Thanks,
Adam Marks
Developer, TechSmith
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JJBladester

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Thanks for your hard work Adam!
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sassgard

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This reply was created from a merged topic originally titled
Web page snatch doesn't work.


Greetings!

I recently upgraded from Snagit 10 to Snagit 11 and now the web page snatch doesn't work anymore.

It now picks the bar at the top.

As well as the scrolling no longer works.

Anyone else noticing this problem?

Best regards - Simon
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squirema

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I have updated to Chrome 33 and am using SnagIt v11.4.1 and Windows 7.  SnagIt vertical scrolling still fails to work (it scrolls a little over a screen, makes the capture (resulting in a partial screen), and stops).  Google seems to think that the issue may be resolved in Chrome 34 with the return of the old vertical scrolling bar, but that version is in beta now and I'm willing to wait for it to reach the Release Channel).
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Adam Marks, Software Developer

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Hello squirema,

We have found that our original fix for Chrome scrolling in 11.4.1 does not work on some machines, we have a more reliable way to do the scrolling on Chrome that will be available very soon.

Thanks,
Adam Marks
Developer, TechSmith

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Cormac Farrelly

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Hi Adam
What about snagit 10 - I'm in 10.0.2 (build 21) and experiencing the same issue with Chrome 33?
Thanks
Cormac
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Adam Marks, Software Developer

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Cormac,

I'm sorry and I understand that it is frustrating but unfortunately we don't yet see a way to get older versions of Snagit to work with the latest browser situations and I don't know of any workarounds at this point to help.

I tried using custom scroll and that doesn't work with the latest Chrome either.  My theory is that that there are settings in Chrome( see Chrome:://flags for possibilities ) that might turn down the hardware rendering enough that custom scroll would work but I haven't found any magical combinations yet.   In general, custom scrolling does work better when there isn't as much hardware rendering occurring.

Thanks,
Adam Marks
Developer, TechSmith



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GregB

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I just updated to 11.4.2 and scrolling in Chrome is now working! (for me anyway).
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Adam Marks, Software Developer

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Official Response
Thanks for hanging on with us while we adapt to allow scrolling to work in the latest Chrome.

11.4.2 should allow scrolling on Chrome for more machines than 11.4.1 did,  if you are still having problems and you have 11.4.2 please let us know.

Thanks,
Adam Marks
Developer, TechSmith

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Julio

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Hi Adam
I just updated to 11.4.2 (Build 263) and scrolling in stable Chrome last version (33.0.1750.154 m) not working.
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Adam Marks, Software Developer

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Hello Julio,

Do you have Windows 8.1?  There is still a problem on 8.1 when using Snagit for autoscrolling Chrome in the new per monitor DPI scaling mode.

To see if this is the issue you can look at my post here to disable this new scaling mode: 
https://feedback.techsmith.com/techsmith/topics/problems_with_snagit_in_windows_8_1


Thanks,
Adam Marks
Developer, TechSmith

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Julio

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Hi Adam.

I have Windows 7 SP1 (x86 and x64)
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GregB

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I was about to reply wondering if there is something else going on, because I have the same configuration - Win 7 SP1 and also 64-Bit, and Chrome 33.0.1750.154 m, and my Snag-it Version is 11.4.2 and Scrolling Capture is now working for me, BUT, before replying I thought I'd do a scroll capture of this page, and lo-and-behold it didn't scroll all the way down.  Some pages it works, others it does not.  (And actually for one of our applications that runs in Chrome, when I tried scrolling capture, it actually logged me out of the application!! I did it twice because I couldn't believe it did it the first time.  So apparently it's still a little wonky.
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Gary

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I have the same issue, Snagit 11.4.2, Win 7 SP1 64bit,  Chrome 33.1.1750.154m. It logs us out of Blackboard Learn 9.1 but works in other applications, web sites.
Doesn't auto-scroll in FireFox 28.0 or internet Explorer 10.0.9.200.16844
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mundo

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I am using Snagit 11.4.2, Win 8.1.1 64bit, Version 34.0.1847.116 m. It crashes Snagit when I try to do a scrolling window in Chrome. No error message just force closes.
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Adam Marks, Software Developer

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Hello mundo,

We have confirmed that Snagit 11.4.2 will not autoscroll Chrome 34, and we are testing a possible fix.  

Until that is ready, if you need to do a scrolling capture from Chrome 34 from Snagit, I have confirmed that custom scrolling works so give this a try :

http://www.techsmith.com/tutorial-snagit-custom-scroll.html

Thanks,
Adam Marks
Developer, TechSmith
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Rupert Dick

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This reply was created from a merged topic originally titled
scrolling capture in Chrome.


Snagit crashes everytime i try and capture a scrolling screen in Chrome (Version 34.0.1847.116 m)

it works OK with firefox 
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johnmyates

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Same for me on Chrome Version 34.0.1847.131 m with Snagit V 11.4.2 (build 263) - Mar 3 2014
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Adam Marks, Software Developer

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Hello John,  

There is a new version of 11.4, 11.4.3 that should scroll V34 and V35 of Chrome.

Available here :
http://www.techsmith.com/download/oldversions.asp

Thanks,
Adam Marks
Developer, TechSmith

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Tim

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Hey Adam Marks and TechSmith,

I purchased Snagit for 1 single reason.. scrolling Capture.
I have not been able to use this feature for well over a year now...

Even after you guys "promise" it will be fixed, it hasn't and none of your new versions work. 

Needless to say, I give up on this product and will buy other software.
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emma.louise

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i feel exactly the same, i love Snagit and have used it for years but without the scroll feature its no good to me at all.
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Adam Marks, Software Developer

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Hello,

What version of Snagit are you using?  
What version of Chrome are you using?

As far as I know,  the latest version of Chrome V35 and Snagit 11.4.3 should work for auto-scrolling.

Thanks,
Adam Marks
Developer, TechSmith

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Thomas Liang

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Version 11.3, which can be downloaded from the Snagit website,  has a feature to do an extended capture, which means one can capture below the visible part of your browser frame.  It does not fully work on a full microsoft widow.  So just click on the partial icon and reduce it a smidge, say 1 %.   A small window then pops out and you can enter a large number (about every 1000 for a page), and the Snagit editor automatically appears with your entire capture.  It is here that you can easily crop out whatever you want.  They might have abandoned the exptended capture feature in later versions.  (sept 28, 2014)
(Edited)
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emma.louise

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On a side note directly to Snagit - it would be helpful to have updates on where you are upto with a fix for this chrome scrolling issue, perhaps even emails to let all those effected know theres a fix available (when its ready). Thanks
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Adam Marks, Software Developer

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Hello Emma,

The latest version of Snagit 11.4,   11.4.3  and Snagit 12.0 should scroll Chrome V34 and V35 fine.

If you are seeing Snagit not scroll Chrome please post here with your versions of Chrome and Snagit so we can take a look at it.

Thanks,
Adam Marks
Developer, TechSmith

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Gary Sarge

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35.0.1916.153 m Failing for me.  Throws the error "Failed scrolling capture  Unable to capture scrolling input (error #4)."

PS - We have installed the latest update and are using Snagit V 11.4.3. (Build 280) from Apr 18, 2014.

Please advise what we should do next and thanks!
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Adam Marks, Software Developer

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Hello Gary,  

What OS do you have?  Win 7, Win8, Win8.1?  

Thanks,
Adam

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Gary M. Gordon

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It is Sept. 27, 2014. I am using v12.2 (newest at this time) and I'm getting an "Unable to Capture" message when trying to capture a very long page in both Firefox (newest) and Chrome (newest). Is there any way I can capture a very long page without getting this issue?  I have 16GB of RAM and I'm working on a PC (Windows 7 64 bit).  Not sure why I'd be having an issue unless the issue is with a limitation in Snag-It.  Please advise.
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Joe Morgan

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 I usually get unable to capture notices if a "Banner Ad" changes it's appearance during the capture.

I only do custom scrolls that leave out the advertising on the sides of the webpage. Any change in an Image from one image to the next will create a problem. If there is a flashing or changing advertisement in the center of a scroll. Lucky timing of the capture would be required. 

Scrolling captures take several Images to create. Each image overlaps the next one by quite a bit. That's how the Images are aligned.

You can create a Panorama in Photoshop by taking several pictures and stitching them together. You Pan across the Horizon capturing several small images.   Successfully rendered  Panorama's  work best when each Image overlaps the other by at least 30%.  That's how the stitching process create a nearly flawless Image. 
If a large Goose flying by occupies a significant portion in one of the images, Photoshop can't solve that problem.

SnagIt is no different, Avoid capturing the Goose "So to Speak" . { I got to amuse myself some how }

Regards, Joe
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Gary M. Gordon

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Joe,
Thanks.  Not sure if that's the whole problem, but sounds good.  Not sure .. once I start a scrolling capture, how to stop it and capture just that portion.  And then not sure how to start capturing another scroll, starting from a new point.  Is there a tutorial on how to do this?  Just never had to do it before.

Gary
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squirema

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If you are having a scrolling capture problem with Chrome, be sure that you are using the 32-bit version of Chrome and not the 64-bit version.  SnagIt is a 32-bit application and will always fail with the 64-bit version of Chrome.

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