SnagIt Editor cannot read this file, file type is not currently supported or the file is invalid

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  • Updated 4 years ago
Once in a while files cannot be saved, due to above 'error'.

Question: how come?
What am doing wrong?
Am I following a wrong sequence when capturing?

I *think* it may have something to do when captures are not immediately saved, but other captures are saved (and editted) first... (?)




TIA
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Mike62

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Posted 6 years ago

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Manny Carvalho, Champion

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That error message implies you are opening a file rather than taking a capture.  Can you please provide the exact steps you performed that ended in that error message.
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Mike62

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Wish I knew those steps... :-)
(I would then avoid making the same mistake)

Say I am capturing a number of screenshots - they (the thumbnails) are in the editor preview, at bottom.

Then - when trying to save - some out of the list at the bottom are saved alright, but some produce this error - they cannot be viewed (consequently not be saved)
I then need to do the capturing again.

Thing is, I cannot reproduce it (therefore most likely unsolvable), but it does happen regularly. As I don't know why, I don't know how to avoid this problem.

=

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Manny Carvalho, Champion

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All files in the editor are saved.  That is, Snagit automatically saves each capture in a file with the SNAG format.  Meaning that you don't have to save files unless you want to.  

When you save a file then you are using whatever filetype you desire.  It's a pretty routine function so I can't see why something saved by Snagit can't be opened by it unless there's some kind of filetype mismatch.  Unfortunately, unless I know the steps used it's almost impossible to help.

For example, what filetype gives this error?  What was the file you tried to open that resulted in the error message in your first post?  Perhaps you can attach it here so I can look at it.

What version of Snagit are you using?
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Manny Carvalho, Champion

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All files in the editor are saved.  That is, Snagit automatically saves each capture in a file with the SNAG format.  Meaning that you don't have to save files unless you want to.  

When you save a file then you are using whatever filetype you desire.  It's a pretty routine function so I can't see why something saved by Snagit can't be opened by it unless there's some kind of filetype mismatch.  Unfortunately, unless I know the steps used it's almost impossible to help.

For example, what filetype gives this error?  What was the file you tried to open that resulted in the error message in your first post?  Perhaps you can attach it here so I can look at it.

What version of Snagit are you using?
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Mike62

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My way of working is that usually I save the file immediately after capture (.png). Tfore, after that, basically nothing can go wrong anymore.
Also, I think this mostly happens
- when capturing a number of screenshots, let's say 8-10
- NOT saving them
- edit the last ones - e.g. number 9 and 10 (i.e. adding remarks, arrows, whatever)

Then I wish to edit/save  the other ones (captured earlier).
Those are then not accessable anymore, getting this error.


Hm... it is a verrry 'long shot', whilst writing this, I realise that whilst I am saving my captures on a different partition\folder, the  .snag files are in some C:\bla\bla\datastore subfolder.

Maybe, just maybe, because of the two different folders SnagItEditor gets confused.

Anyway, it is pretty much frustrating and when it happens I 'hate' myself for making the same mistake again.. :-)

 


Maybe, just maybe, because of the two different folders SnagItEditor gets confused.

Anyway, it is pretty much frustrating and when it happens I 'hate' myself for making the same mistake again.. :-)

=



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Manny Carvalho, Champion

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I use multiple folders to save captures.  It's not an issue with Snagit.  It will not get confused.

The datastore contains your automatically saved captures.  If you do a Save As then it will make a copy of that capture in your other folder.  The PNG file you saved has the  disadvantage of no longer being editable when saved because all your edits are flattened.  The SNAG files can be edited at any time.  Regardless, that's an aside and not helpful for this.

You do seem to have a large number of files in your datastore which appears to me that you are doing a Save As and keeping both copies.  Still, this really is just disk space and shouldn't have anything to do with your problem.

To really help you I would need to look at the file that gives you the problem and understand the exact steps.  Without that I can't really make a reasonable guess as to what might be going on.

You could consider contacting Technical Support and see if they have seen something like this before.  
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Mike62

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Hello again,

In 99,9% of the cases I use the "Save Profile"-button.




Checked out the \Datastore folder, there are
1) over some 1035 files ending with *.SNAG (about 200MB) - the oldest being about a year old :-)

2) 262 files ending with *.SNAGundo (about 55MB)
3) 1x   SnagIt900.sdff-ile of 12MB
4) 5x   *.OUTPUTCONFIG-files

Anyway, I'll keep an eye on it and see when exactly the issue arises. Was hoping someone else had the same thing.

Thanks again.
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ratliffm

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How do I get the popup error message from appearing everytime I open the Snagit Editor?
I'm using Windows version 11.4.3 (Build 280).
I tried to open a .snagproj file from a Mac version by renaming it to .snag. I since deleted the file, and the error won't stop appearing.

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