Captured image does not appear in editor (SnagIt Editor fails)

  • 2
  • Problem
  • Updated 4 years ago
  • (Edited)
In SnagIt 10, every time I try to capture a web page and view it in the editor the editor screen pops up with no image. If I set my output to PowerPoint and skip the editor it works fine. Any ideas?
Photo of Ryan Losacco

Ryan Losacco

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Posted 7 years ago

  • 2
Photo of Mike Curtis

Mike Curtis, Employee

  • 2204 Posts
  • 216 Reply Likes
Hello Ryan,

Sorry for the delay. Have you by chance contacted our Tech Support team? I'm stumped.

You can open a case here, and they should respond within one business day.

http://techsmith.custhelp.com/app/uti...

Sincerely,
Mike Curtis
Photo of ed

ed

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All,


I am experiencing the same issue.... I just spent 1 hour documenting (snapshots) the implementation of a SQL cluster creation for ConfigMgr 2012 R2 to be included in a document and SnagIt 12.4.1 decided to delete or remove (don't know where) over 54 images I had.... my time was wasted and I need to understand why! this product is no good to me like this, an explanation is needed.

=== Snagit 12.4.1.3036 [enu] Diagnostics ===
System Information:
Virtualization: None
Windows 6.2 Build 9200
Display Width: 1920
Display Height: 1080
Display Origin: 0,0
Display Colors: 32 bit

Updater Information:
Product name: Snagit, 32-bit
Current version: 12.4.1, next version:
Bitness: 32
Language: ENU
Key type: Single User, version: 0
Software key: xxxxxxxxxxxxxxxxxxxxxxxxx
Next run: 11/13/2015 12:00:00 AM
Current status: Idle
Message: Done
Retry count: 0
Download Url:
Local path:
Info Url:
Hash code:
Manual mode only: False
Restart after update:
Last shown error:

File Information:
Snagit32.exe Version: 12.4.1.3036 Size: 7442752 Date: 8/14/2015 10:18 AM
SnagitEditor.exe Version: 12.4.1.3036 Size: 8597824 Date: 8/14/2015 10:18 AM
SnagitPI.exe Version: 12.0.14022.1 Size: 114008 Date: 8/14/2015 9:56 AM
SnagitPI64.exe Version: 12.0.14022.1 Size: 132952 Date: 8/14/2015 9:56 AM
SnagPriv.exe Version: 12.4.1.3036 Size: 156480 Date: 8/14/2015 10:18 AM
TscHelp.exe Version: 1.1.11087.1 Size: 46080 Date: 8/14/2015 10:15 AM
CaptureDotNet.dll Version: 12.4.1.0 Size: 774976 Date: 8/14/2015 10:18 AM
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CaptureInterop.dll Version: 12.4.1.3036 Size: 532288 Date: 8/14/2015 10:18 AM
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Snagit Settings:
(Global Install) RegistrationKey = TMH2P8QYX95RDAC3C2WM42M8B
DistCode=TSCFTP
InstallExe=C:\Program Files (x86)\TechSmith\Snagit 12\SnagIt32.exe
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LastImageFileType_BitPerPixel=0x18
LastImageFileType_SubfileType2=0x4
LastImageFileType_ProgressOption=0x0
LastImageFileType_Quality=0x19
VidOutputDirLastUsed=C:\Users\EndUser\Downloads\
LibraryZoom=0x64
LibrarySortColTags=0x2
LibrarySortColTagsAscending=0x0
LibrarySortColFolder=0x0
LibrarySortColFolderAscending=0x1
LibraryDetailView=0x0
CatalogThumbnailSize=0x80
CatalogViewThumbnails=0x1
CatalogSortBy=0x0
CatalogSortForward=0x1
CatalogBrowserWidth=0x80000000
CatalogBrowserHeight=0x12c
CatalogBrowserPosX=0x0
CatalogBrowserPosY=0x0
CatalogViewerWidth=0x80000000
CatalogViewerHeight=0x12c
CatalogViewerPosX=0x0
CatalogViewerPosY=0x0
CatalogOpenFolder=
CatalogBrowserDeletePrompt=0x1
CatalogBrowserDeleteUndo=0x1
CatalogTreeViewWidth=0xc8
CatalogBrowserAutoRefresh=0x1
CatalogThumbnailDither=0x1
CatalogFolderFollow=0x0
CatalogBigIcons=0x1
CatalogAutofit=0x0
CatalogNewImageWidth=0x12c
CatalogNewImageHeight=0xc8
CatalogAutoFileFormat=<CaptureMode>-<AutoNum>
CatalogAutoFilePrefix=
CatalogAutoFileNumDigits=0x4
CatalogStartAutoFileNumber=0x0
CatalogAutoFileNumberWraps=0x1
CatalogAutoFileWrapToNumber=0x0
CatalogAutoFileFillHoles=0x1
CatalogAutoFileOverwrite=0x0
CatalogTwainAutoFileFormat=<Prefix><AutoNum>
CatalogTwainAutoFilePrefix=SNAG-
CatalogTwainAutoFileNumDigits=0x4
CatalogTwainStartAutoFileNumber=0x0
CatalogTwainAutoFileNumberWraps=0x1
CatalogTwainAutoFileWrapToNumber=0x0
CatalogTwainAutoFileFillHoles=0x1
CatalogTwainAutoFileOverwrite=0x0
CatalogBatchConvertAutoFileFormat=<OriginalFilename>-<AutoNum>
CatalogBatchConvertAutoFilePrefix=SNAG-
CatalogBatchConvertAutoFileNumDigits=0x4
CatalogBatchConvertStartAutoFileNumber=0x0
CatalogBatchConvertAutoFileNumberWraps=0x1
CatalogBatchConvertAutoFileWrapToNumber=0x0
CatalogBatchConvertAutoFileFillHoles=0x1
CatalogBatchConvertAutoFileOverwrite=0x0
CatMultiPrintColns=0x2
CatMultiPrintRows=0x2
CatMultiPrintTopMargin=0x0
CatMultiPrintBottomMargin=0x0
CatMultiPrintLeftMargin=0x0
CatMultiPrintRightMargin=0x0
CatMultiPrintSpacing=0x64
CatMultiPrintScale=0x0
CatMultiPrintKeepAspectRatio=0x1
CatMultiPrintManualScale=0x64
CatMultiPrintFileNames=0x0
LastImageFileType_Multipage=0x0
ExternalOutputMru=
FileOutputDirMru=
ImgExternalCustomItems=
VidExternalCustomItems=
ImgExternalMSPaint=0x1
ImgExternalImageReady=0x1
ImgExternalPaintShopPro8=0x1
ImgExternalPaintShopPro=0x1
ImgExternalPhotoShop=0x1
ImgExternalOutlook=0x1
VidExternalCamtasiaStudio=0x1
VidExternalWinMediaPlayer=0x1
UseAdvancedFileTypes=0x0
EmbedImagesInEmail=0x1
HotspotFileTypeWarn=0x1
HotspotFlashFileTypeWarn=0x1
HotspotEmailFileTypeWarn=0x1
CheckPrinterCaps=0x1
ShowError2=0x7
VideoTip=0x1
CatalotTip=0x1
VideoCompTip=0x1
CustomScrollTip=0x1
MultiSelectTip=0x1
WebTip=0x1
SnagItPrinterTip=0x1
PrinterTip=0x1
MultipageWarningTip=0x1
ImageTip=0x1
ProgImportTip=0x1
TaskPaneTip=0x1
PaintToolsTip=0x1
AutoSaveVideoCaptures=0x1
AutoSaveImageTextCaptures=0x1
AutosaveShowTip=0x1
ForegroundEditor=0x1
AlwaysKeepEditorOpen=0x1
InetSequenceCount=0x1
UseHTMLClipboard=0x0
HasAccessedScreencast=0x1

=== End of Snagit Diagnostics ===

(Edited)

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