Where are the Snagit Library files stored (DataStore)?

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What is location of snagit Library/work (??) image folder so I can add that folder to back up on my remote back up. Tnx
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Pete Ambler

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Posted 8 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Official Response
Hello,
The datastore is located:

XP: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Application Data\TechSmith\SnagIt\DataStore

Vista and Win7: C:\Users\YOUR_USER_NAME\AppData\Local\TechSmith\Sn agIt\DataStore

You can also manually back up your datastore from with Snagit:
Backup the DataStore

1. In the Snagit Editor, click the Snagit Button and select Editor Options

2. Switch to Advanced and select Backup / Restore Automatically Stored Files...

3. Select Backup to create an archive of the Unsaved captures in your Library

4. Select a file name, which will have a .snagarchive extension and a location, such as Desktop or My Documents.

I hope this helps!
Kelly
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duncfair

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None of these locations exist on my PC! Where are the pictures?!?
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Clint StLaurent

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They exist.  Your Windows Explorer preferences are probably still on default which has "Show hidden files and folders" turned off.  Try this.  Copy the path, paste it into a WinExplorer window, change YOUR_USER_NAME to your actual user name, take out the erroneous space in the middle of 'Sn gIt", hit enter.
C:\Users\JohnDoe\AppData\Local\TechSmith\SnagIt\DataStore\
(Edited)
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Vishal Survase

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I followed your steps and it worked for me in taking a backup of an unsaved video in a .snagarchive format. Now, I would like to restore this and save it as a *.mp4 file. How do I do that ? The video recording is very imp for me. Please reply asap...

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El Capitan

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I cannot find the Snagit Button
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Finanzberatungen

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How can i find the pictures from Snagit without the Programm. With Windows. For example to make a quick copy for security reasons??

This reply was created from a merged topic originally titled
Where are the Pictures on my computer?.
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Finanzberatungen

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Thank you! First i don ́t found it with your description. But if you search for DataStore, it can be found. The second Way is perfectly descripted. Both works.

This was very good Information, maybe good also for the Newsletter from Time to Time.

Thank you again.
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David Blaine Fullerton

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I new to this version, but this is the stupidest way to do this. Why can't the user set the location (like in prior versions)? And, I always have a directory for these that automatically backup. So, it should be easier than should deeper subdir (other than the above) -- MAJOR PAIN!!!
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David Blaine Fullerton

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Or, I can't believe that some of you wouldn't realize that the directory of the images needs to be shown somewhere? Right???? There could be a quick click in the Folders navigation window to show where they are located. This is just pure stupidity that something simple and intuitive would not have been discovered in the software development process.

Usually, I don't spout off, but this deserves something said from a "peer" software developer ...
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David Blaine Fullerton

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Oh my gosh, this is even STUPIDIER than I thought. Now, they've got their own SNAG format and you can't read the unique identifier.

Who thought of this? I am almost wanting to go back to the prior version, becuase this is just ASININE!!!
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David Blaine Fullerton

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And, it's not a PNG or JPG ... and opens SNAGIT viewer. Gosh, I wish I could turn that off.

In my opinion, VERY VERY VERY VERY POOR DESIGN DECISION!!!
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David Blaine Fullerton

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Now, why can't move the image from your viewer to a directory????

I am so UNIMPRESSED with this direction. This is just IGNORANT.

I like the tagging. I get that, but this other stuff wasn't thought out.
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David Blaine Fullerton

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If it were me, I'd FIRE HALF YOUR DEVELOPMENT STAFF for these poor decisions. I don't think I'm even going to upgrade. I like your EDITOR but what happened to the IMAGE BROWSER? And, why cna't I immediately output it to PNG or JPG. DO NOT LIKE THIS MAJORLY ...
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David Blaine Fullerton

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I am having to reset my prior features and images keep going to the Image Editor. That's okay, but they are not showing up in my desired directory. I still think someone needs to feel this, get kicked in the butt, because alot of this is UNNECESSARY. Unless I am missing the "IMPROVEMENTS" concept, I don't see why some of this was done.
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Pete Ambler

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Agree with Fullerton - the convoluted location and non-standard format forces me to immediately manually save every captured image as a jpg in a 'Snagit' folder I created in My Pictures. Seems pretty straight forward for the Snagit program to do this job for me.(This is basically how Picaso automatically saves collage creations, btw.)
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Mike Curtis, Employee

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Hello Pete and David,

I know this won't be a great answer, and I'll try to get you some more ideas or an update from support or the developers tomorrow.

I thought I would at least share with you something I've done when I have dozens of images related to a project. It *might* help relieve some pain if I'm understanding correctly.

Basically, I open the Library and I might have them sorted by "Recent captures." I shift or control-click the thumbnails.

Next, I right-click and select the Batch Conversion Wizard. This will let you apply some logic or prefix to the file name as well as convert Snags to JPG, PNG and more. (Image: http://screencast.com/t/uIX2Wvofp )

Note that if you have a video selected, the Batch Conversion option will be disabled.

Unfortunately, my guess is that you want to give the images a unique and logical name, like "save_folder_dialog" and this won't help, so I'm not sure if it really saves time in the end.

I'm afraid that's the best I've got for you at this time, but I'll follow up with the team tomorrow.

Sincerely,
Mike Curtis
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Pete Ambler

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Mike -

tnx for the quick come back.

Speaking only for myself, as a daily but sporadic user and generally single capture user at a time, that is all a bit much - likely that would be useful for a professional generating volumes of pics.

You understood my simple needs exactly...
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Mike Curtis, Employee

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Pete, I think you've tried this, or something like this, but check another approach that might work pretty well for your frequent daily use, even if just for a capture or two at a time.

I made a Profile, had it output to File, and had it default to JPG (95% quality). It prompts me for a file name (but you can change that) and you can also prompt for folder or just have it put the image in the folder by default. The key is clicking the "Finish" button if you're in the Editor.

Could this help? I made a 2:30 video of the process: http://screencast.com/t/bwKreFvZm

Sincerely,
Mike Curtis
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David Blaine Fullerton

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Mike,
I hope I didn't sound like a raving lunatic when I spouted off, but that was gut-emotion. I love your software and have used it extensively to write documentation. It is incredible to grab 30 - 50 screenshots and let it auto-name them like "MANUAL REVIEW (#xxxx -- date/month)". Then, I go back later and move them from my save location ("Manual revision 5.1") and walk-thru them manually and rename them.

So, maybe the same functionality is there, once I see the new arrangement of it. I love your software, and I really appreciate the benefits that SnagIt gives me. But, sometimes, it's hard to see how to still be able to use the same functionality when new versions come out.

It just doesn't seem as intuitive as it once was. And, I sure don't want to have to click, select them, batch, etc. I'd go to a different program. I just want screenshots in a driectory that can be used for something else. I get paid for progress, so I can't monkey with click, click, click all day.

Thanks, I'll try your suggestions and get back with you ...

Appreciated,
David Blaine Fullerton
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David Blaine Fullerton

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I just stayed with version 8 and quit trying to figure out version 11.  I liked some of the features but it was just too hard to resolve the changes.

dbf, 2-5-2014
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Clint StLaurent

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Technology isn't for everyone.  Its ok.  Some people couldn't handle the shift from rotary phones to push button.  Not everyone can be good at everything.
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Ira L. Jacobson

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This is an insulting comment.
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Mrs.Notetaker

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Hi, I have a question. I too miss the ability to set my location. I looked at your solution and thought OK, I will try this.

Here is a few observations with doing it this way:
1) Once you I setup your profile, you cannot go back to change it or at least I could not find a way to EDIT my new profile.

2) New Profile: I chose to have Snagit "auto" Name the file. I did not get a FINISH button nor did the file save to the location I choose in the profile. It did not work but I could not EDIT the profile.

Question 1: So does this mean we have to setup profiles for every single profile choice that SNAGIT offers? Just to save to a particular folder?

Question 2: Can you do multiple captures with your "NEW" profile and then cilck finish? or do you have to click finish on each individual capture?

Question 3: I see the BACKUP and RESTORE functionality under the EDITOR Options but this is out-of-sight and out-of-mind.. Could you put a button in the ORGANIZER that makes backup easier. You could even give the user the ability to preset a file location of the back up.

Question 4: Why was this removed from this version? I do not store my files on MAIN drive and I do a lot of captures. I want the ability to store my files into another folder or drive. (hmmm maybe I can change the location of snagit captures in the registry.)

Please I am with these gentlemen above: This is so counter-productive to have to SETUP every SNAGIT profile just so you can save your "captures" to a particular folder. We had this before, why remove this functionality. Should we really have to do these work-arounds for functionality we had before?

Please give us back that option .
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Bob Kruppa

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The comment that "...........technology isn't for everyone........." is the heart of the problem.  Advances in technology should not equate to more difficulty in executing the basic features of the technology (in this case an application program).  The major problem today is that the programmers who spend 8, 10, 12 hours writing code expect users to be just as knowledgable.  Gone are the days when a user could just use something without having to know things like blue screens of death, hidden files, memory limits, IRQ levels, registries and the list goes on.  That's like having the users of HDTVs or autos knowing the intricies of these technologies so they can use them.  This is absurd.  However, we seem to have been driven into this level of understanding with today's software.  Programs are to be used and not understood as far as technical detail.  And with today's filing systems it is sometimes hard to find something you even just downloaded.  In this case there are way too many complaints about this issue which TechSmith should take into advisement and make this problem totally transparent to the users instead of trying to explain away where this stuff is. All the above dialog is crazy and unecessary.  Again, I want to "use" software and could care less how it works or where my data resides.   
(Edited)
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Bobby Keith

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We redirect user folders to a server-based location and the inability to change the save location causes severe lag in saving, startup, and everything else. It's especially bad over VPN. We have one user with a large amount of stamps and files who has been forced to stop using SnagIt because it's killing her computer performance. Please fix this!
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Marcus Powrie

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I run Snagit on multiple computers and would like to keep the picture libraries in sync over programs like DropBox. While Snagit insists on a preset directory, I can't do this.

It should be a simple development effort to allow changing the Datastore to a user specified directory via preferences...
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Jeff

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I can't believe no one posted the version they're using. I'm using 10.0.0. The file location should be a user configurable file location. If the above discussion is related to a newer version, such as the current 11.1, I'm not upgrading. I can see the captures at this location; C:\Users\xxxxxx\AppData\Local\TechSmith\Snagit\DataStore. I can double-click on any one of them and pull it up in the editor. I'm assuming that I can back up this directory and restore it on a rebuilt computer if necessary.
The manual backup and restore button are fine (10.0) but I need something more automation-ready than that.
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jim hatfield

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Where can I find the videos and screenshots that are in the Snagit Editor before I've saved them?

This reply was created from a merged topic originally titled
Snagit editor video location?.
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Logan S.

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Hey Jim,

This thread should have the answer you need up top.
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Manny Carvalho, Champion

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Once you save something it's moved out of the datastore and placed in the location where they were saved. Where you saved them is the only place to look.
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Mrs.Notetaker

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The previous versions you could tell SNAGIT where to save the files in the EDITOR. This new version you cannot. The work-arounds to SAVE EACH INDIVIDUAL ITEM you screenshot are too time consuming for every screenshot. This makes the SAVING action the most important feature instead of using the TOOL.

Techsmith, Where are your usability studies on your LATEST products? Were there any thoughts on how the consumer used your products? Were there any studies done on the latest ENHANCEMENTS? Had you done testing on your enhancements and what you consumers would have to give up in order to get those enhancements? I tried to move the SNAGIT library to ONE location where I backup my files and I could not. I should not have to SAVE every screenshot that I take.

The consumer needs to know why you decided to make this change. This should have been one of those requirements before releasing the product.

While we have enhancements, we lost functionality.

I am your loyal consumer. I have been using your products for years. Years... and instead of being more productive, I am doing work-arounds for basic items such as telling where I would like to SAVE my directory and in a format that I choose.

The consumer needs to know WHY to understand this decision so we can stop complaining about it. This is time consumer as well. I like to be productive with my time.

Your previous products were a dream to work with. Your latest products are not really looking at ' the consumer and how they would use the tool'. It is how your developers decided to make something happen. Get some Usability Studies on the use of your products and you will make sure the requirements are met before releasing the products.

Very disappointed
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Doug Peyton

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I have to agree that not being able to define where the SnagIt captures are stored is a short-coming of the program. In an environment in which people are capturing images on their laptop out of the office and then using them on the office desktop computer means you should be designing your programs to store to the cloud so any capture is centrally available where the work is being done. Remembering which computer contains the desired image is not helping the development process, especially if multiple people are involved in a project.
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Manny Carvalho, Champion

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It's no problem defining where Snagit captures are stored. It's easy to do and it works well. You can store things wherever you like even the cloud. The datastore is the place where captures are automatically saved so that you don't have to. It's a convenience that very few programs have of the user not actually having to do anything to save a file. But when you want to then you can. Please remember that the datastore is where "UNSAVED" captures are located. Anything else you can do.

I'm not sure why the heck this frustrates anybody. While it would be nice for the datastore to able to have its location defined by the user it's a huge convenience to have a datastore just as it is.
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Mrs.Notetaker

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Frustration sets in when you were able to set the location of your UNSAVED captures and back it up with no problems. I am really trying to understand the "real" convenience to having the datastore right where you wanted it (oh I mean right where Techismith wants its). You are right it is a huge convenience for Techsmith. It is not a huge convenience of the users of the product especially since they had that ability to set the location before Why take that ability or control away from the users?

Please Techsmith, give us back our ability to save the files in a location of our choosing. We had it before.
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Manny Carvalho, Champion

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The autosaving of captures.was first introduced in Snagit 9 released 10 Jun 2008. The datastore which stores those captures has always been at a fixed location. The user never had a choice. Here's the link for the history: http://www.techsmith.com/snagit-versi...

The convenience is autosaving of captures. You can take a capture, close down Snagit and loose nothing. I'm not quite sure what your issue is since you do have the ability to set beforehand where you want to save your captures. Just set it n your profile under the Share option. Doesn't that work for you?