Snagit for Chrome - Screencasting with Chromebook -video not in google docs Techsmith folder v1.3.1.36

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Using Chromebook to screencast - Snagit App, Snagit Extension 1.3.1.36
App setting on for "Enable Experimental Features"
Issues:

I created images with Snagit Extension, and I can find these images in my google docs TechSmith folder.  When using the Snagit App to screencast, the video does not appear in my TechSmith folder, although they used to??  I don't think I am making this up!!

In the library, I find my video, and was able to send it to youtube. http://youtu.be/ePjOi2LV8iA
The downloads google doc has a .json file, but no video.


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Helen Lazzaro

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Posted 6 years ago

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Kelly Rush, Product Manager

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Hi Helen,

You're not making it up! :)

That is indeed a change that we made between the beta and the official release of screencasting. During the beta period, we discovered some issues with how Google Drive was working with the videos we were uploading that led to a rough user experience. With that in mind, we removed the availability of the video files in Google Drive for the moment; as you noted, you can access them through the Snagit for Chrome app library, and also through YouTube if you upload them.

We're going to continue working on the Google Drive integration part of the feature though. Was having access to the file within Google Drive useful to you? If so, we'd love to hear feedback about why it was useful and what you'd ideally like to do, so that we can continue to make the feature better.

Thanks for the feedback!
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Jason Koscinski

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Okay got it.  I MUCH prefer to use Google Drive to share the videos. Whenever I share a video with someone and it's on YouTube - they automatically think that I posted their information for everyone in the World to see. It confuses people a bit. I use it primarily for my bookkeeping and Google Apps business.
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Kelly Rush, Product Manager

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That makes sense Jason, thanks for the feedback! We're hoping to have a solution in place that we think makes sense pretty soon.
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Helen Lazzaro

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Integration with Google is key for student use.  All students and teachers would know where to find their work and how to move it, share it etc.  Many schools do not /cannot use YouTube, so a google folder is perfect for education.  No way to share the video with other/teachers/group with the Snagit Library.  No way to organize into folders - so after lots of use, clutter and not being able to find things will make it very frustrating to use.
Plus my screencast I just created for a PD session says the video is saved to TechSmith google folder-- with image capture going to the same folder. 

Having the option to upload to youtube is also necessary.  

Here is another experience:
When I open a group of tabs with Google Presentation as a tab and start Snagit app screencasting full screen, Chrome crashes and the recording also crashes.  If I use the esc key to stop full screen, the browser crashes and so does the screencast. 

Stop
The stop feature disappears, does not stay on the top of the tabs.  You have to click the box with the 0 in it, in the right corner to have the stop box appear  It would be better to have the stop in the app bar as a button -  instead of as an overlay
--the stop is just a word instead of a button or with a box/color to help identify that it is the button to stop recording -  

Image capture: 
When a dropdown list is used, screencapture does not work.  Any thought of adding a full screen image capture?

Tools - need a pencil and highlighter to be able to highlight important information in the image capture.  Pencil to write a symbol, note, math equation etc.

Thanks for listening
Helen

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Kelly Rush, Product Manager

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Great feedback Helen, thanks for taking the time to share it!

That makes a lot of sense about Google Drive being a great option for those in schools, and we were indeed hoping to keep it in. Alas, as I mentioned, Drive just didn't want to cooperate with our videos, so in order to spare some bad experiences, we pulled it out before release. We'll certainly keep trying to work with Google to make it better. Sorry to mess up your PD presentation! :(

The crash that you're seeing definitely shouldn't be occurring. I'll have our QA department take a look just to make sure, and you might also want to contact support to see if they have any thoughts about what might be happening.

Regarding the stop button, unfortunately that's a window that we don't control. Whenever any app or extension "shares" the screen (the method we have to use to record), that message appears. How the window interacts from there is up to Google, depending on how they design the Chrome browser/OS.

Good suggestion on the full screen image capture. Once again, we're somewhat at the mercy of Google. That window that appears when you do a new screen recording (that asks you to pick the window/screen to record) is also a Google-generated window, and any time you want to capture outside of the browser, it will appear, again leading to a somewhat clumsy user experience. We'll continue working with Google to see what options we can have going forward though, because we'd definitely love to make the process as smooth as possible!

Thanks for the thoughts on the drawing tool. Would the fact that you're on a Chromebook (not sure if you're using the trackpad or external mouse) make drawing tools too cumbersome to use, or would that not be an issue for you?

Thanks again for all of your feedback!
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Helen Lazzaro

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Sharing
We need another way to share from the library to make screencasting useful for teachers/students. 

Is this possible?
Once the video is in the library, share to:
  • google folder
  • email
  • download to downloads folder?
Drawing tool
I use both the trackpad or mouse.  Highlighting is easy enough and pencil might be more clumsy, but not an issue for me. 

It would be very cool to have the tools available within screenrecording , Then I could mark up the information as I am recording. 
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Kelly Rush, Product Manager

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Thanks for more great suggestions Helen!

For sharing, like I said, we are definitely going to continue looking at how to share to Google Drive, because it's something we've definitely heard from the education world that they want.

For e-mail, what were you hoping to share there? Were you wanting to simply have it generate a new e-mail with a link to the shared video copied into the body of the e-mail?

Downloading the video is certainly possible, but I'll ask a follow-up to the idea: What would your goal be for the downloaded video? At the moment, the video format that the screencasts are recorded to is readable mostly by just Snagit for Chrome and Camtasia Studio.

We can definitely look at drawing tools, but it would be hard (due to how Chrome works) to have the tool work DURING the screen recording. We'll definitely consider something like this for the future though.

Thanks again for the feedback; if you want, feel free to make a new topic for each feature request you have going forward. That will make it easier for us to track and sort them, as we consider features going forward! :)
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Helen Lazzaro

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Most important for use of Snagit screencasting is another method of sharing.  Most of the elementary schools I work with have YouTube blocked.

Email:
>Attach the .mp4 or .webm video

Download
>user can upload into LMS or Google Docs
>mp4 format or webm

Tools
Scribble and highlight
>scribble and highlight can be used in snagit image capture.Highlighting an area is easy to do.  As the touch chromebooks are now starting to be available, it would be useful even more.
>thanks for considering tools for screenrecording

Image capture:
I opened a PDF in a tab and wanted to use snagit to capture a portion of the PDF.  Snagit image capture did not work.  Should it?

Nice to have:
Picture in Picture
>Any consideration for adding access to the webcam, bottom right corner in screen recording?  

I will also submit separate posts
(Edited)
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Kelly Rush, Product Manager

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Thanks for the additional details Helen! Regarding the other two ideas/questions you had:

PDF: Unfortunately, due to the way that we capture the page, PDF capture is not likely to work at this time.

Picture-in-picture: We can certainly look into that for the future.
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Eric Armstrong

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A use case for downloading the video at our school (a well-known arts college) is that our video creators are concerned with maintaining firm control of their copyright and intellectual property, and YouTube's permissions may not be satisfactory in some cases.

Also, some content may be (a) candidate(s) for permanent storage in our library's archive (a digital media archiving tool called Equella), so being able to download from Techsmith Snagit for Chrome and upload (or retrieve from Google Drive) will be necessary.

Our college uses Google Apps for Education, so the ability to leverage sharing/permissions functionality inherent to that application ecosystem would be very useful.

Lastly, I echo the request for "picture in picture" as this may help make screencast content more engaging by being able to see the presenter's 'talking head'.
(Edited)
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Kelly Rush, Product Manager

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Great points Eric, thanks for sharing! We can certainly consider that for the future (downloading). We'll also take a look at PiP to see what might make sense there.
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Jake Wills

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+1 for access to screencast videos in Google Drive. Even better would be a download and/or convert option that would provide access to videos in multiple formats (animated gifs, mp4, etc)

I am using Snagit to record screencasts illustrating bugs to discuss with clients and developers. Most are ve used another tool that captures screencasts and outputs animated gif files. That was perfect for me, but not viable anymore since I switched to a chromebook. Thanks for adding Chromebook support to Snagit, btw... very much appreciated!
(Edited)
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Jake Wills

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+1 for access to screencast videos in Google Drive. Even better would be a download and/or convert option that would provide access to videos in multiple formats.

I am using Snagit to record screencasts illustrating bugs to discuss with clients and developers. Most are <30 seconds. I need to attach the videos to bug tickets in task management apps (eg Asana, Sprint.ly, Jira, etc). Currently I can share to youtube, then past links from there into my bug tickets, but that is extra steps and does not allow the videos to embed directly in the bug tickets.

I have used another tool that captures screencasts and outputs animated gif files. That was perfect for me, but not viable anymore since I switched to a chromebook. Thanks for adding Chromebook support, btw... very much appreciated!
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Kelly Rush, Product Manager

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Thanks Jake, great feedback!

So one thing to keep in mind right now is that our videos are in an AVI container (vs. MP4, etc) and use our own, highly-efficient TSC2 video codec. Those might be playable on Windows/Mac, but they would need to install the TSC2 codec before being able to view the video; is that an acceptable option, or a non-starter?

Your mention of animated GIFs is also an interesting one; if that feature were available, would it be useful? If it was limited in length (say 30 seconds maximum), would that still be beneficial?
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Jake Wills

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Unless there is a browser plugin that would play the TSC2 format, it's probably a non-starter. Even then, it would be challenging to get clients and even staff to install a new plugin just to view the videos. So I guess I should be more specific... download of a file that would play in commonly configured browsers is what I am looking for.

Which brings us to animated gifs... that is really ideal, as they are relatively small, can be viewed by just about any device/browser combo, and they embed easily. Of course, audio is not supported, but for 90% of what I do, audio is not critical. A 30 second limit would handle about 50% of my use cases... 1 minute would handle 90%... 5 minutes would handle 98%. Frankly, anything more than 1 minute would be rare enough that the youtube option would be sufficient in those cases -- those would likely need audio as well.

Question: is there a time limit on the current video screen capture functionality?
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Kelly Rush, Product Manager

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That's what I figured Jake, thanks for the confirmation (regarding format).

We're definitely interested in the idea of using animated GIFs. I've been watching how they've been used as a form of super-simple, quick communication on social media sites, and I think that they make a very compelling case. More than anything, I think it's going to be figuring out a good balance of maximum length of video time for the GIF format, proper quality settings, etc. Still some work to do there, but a very interesting idea.

And at present, there is no limit to length of time for a video screen capture in Snagit for Google Chrome.

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