Snagit for Chrome syncing issues.

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  • Problem
  • Updated 5 years ago
  • Solved
My Snagit is not syncing. Started yesterday. I make the .png and it shows up in my library, but it's been stuck syncing for over 24 hours, and the files are not making it into my Drive.I had no problems before yesterday. Hope someone can solve this bug!!

Note: This topic was created from a reply on the TechSmith Snagit for Google Chrome Frequently Asked Questions (FAQ) topic.
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steven.clark2

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Posted 6 years ago

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Josh Holnagel, Employee

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Hi Steven,

I sent this on to tech support. Hopefully they have contacted you already to see if we can get this worked out. We're wondering if it had to do with the update. Thanks for posting and bringing attention to the issue. 

-Josh
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steven.clark2

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They did. Turned out it was a login issue. My workstation login automatically logs into Gmail, Docs, and all the Google stuff, but apparently 3rd party apps were not synced when my 90-day password change was forced. 
I solved the snagit problem by logging out of Google while in Chrome, then logging back in.
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Josh Holnagel, Employee

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Thanks for the confirmation. Glad you got it working again. 
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Victoria

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I have the latest release 11.4.2 (build 263) and that was supposed to fix the issue.  I am still having trouble capturing any screenshot in Google browswer.  The mouse moves sporatically and Snagit crashes when I finally get to the scrolling page arrow and click it.
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Josh Holnagel, Employee

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Victoria, I'm making this is it's own issue. My guess is something changed with the release of Chrome 34. Please reference the new topic here: Mouse issues in Snagit when capturing Google Chrome

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