Snagit is not using #ffffff (white) backgrounds on JPG, PNG captures where the background is white originally? It's changes to #fcfcfc.

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Does anyone now why Snagit is not using #ffffff (white) backgrounds on JPG or PNG captures where the background is white originally in the image you are attempting to capture? It's defaulting to #fcfcfc.
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Paula Lee

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Posted 6 years ago

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GregB

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For me it does use #ffffff if that's the color is originally.
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Manny Carvalho, Champion

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Why don't you change it to what you want?  It's simple to do.
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Paula Lee

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If this is fixable is, how do I fix it?
(Edited)
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Manny Carvalho, Champion

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Change the canvas color under the profile properties.

 
(Edited)
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Paula Lee

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I do have it set to white, but it doesn't seem to matter.  Here's a screenshot of of screenshot that embedded in to an eMail.  You can where the black borders are that the eMail background is white and the background of the original screenshot is not.  I know it's not my monitor, as I just got a new ASUS monitor last week with pixel resolution of 1920x 1200.  I can use other methods of screenshots that are not Snagit, and the backgrounds are correct, but that seems to be as far as I can troubleshoot things.

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GregB

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I think you'll find that the background for your windows folder is #fcfcfc to begin with.  Check it before taking a screenshot.  It just looks pure white.
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Paula Lee

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Greg--  you're absolutely right, thanks.  I don't see a way to change it to pure white, but that's okay.

I only discovered that when I was doing the default scrolling capture of the Windows folders and it crashed the Windows 7 Aero display.  It's actually a repeatable crash, every time.  Do you happen to know anything about that?
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GregB

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Sorry, no.  (I don't know what an "AERO" display is).  You may want to post that as a new post.
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Manny Carvalho, Champion

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Are we confusing the canvas color with the major color in a capture?  The capture lies on top of the canvas.  That's what I'm talking about - the canvas.  If you are talking about the background - the major color - of the capture then there's nothing that can be done about it other than change it later in the editor with the fill tool.  That background should be identical to what you see on the monitor, at least with the same monitor. 

I do see the difference in the two colors in the image.  Is it the same color in the editor or does it change when you put it the email?

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