Snagit lags with multiple captures open

  • 1
  • Problem
  • Updated 7 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Inactive threads; archiving to prevent necroposing

I have MBP retina and snagit becomes very draggy as title states.

Can not easily move between captures, tools are slow to use-



As you can see CPU is nil, memory is high isnt it ?

I need to shut down snagit, but issue starts again unless i remove the captures on bottom.

I have 15 on bottom.
Photo of dkaleky

dkaleky

  • 41 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of dkaleky

dkaleky

  • 41 Posts
  • 0 Reply Likes
Actually Snagit is sucking memory -

here is usage with only ONE image open that I am working on

Photo of Jason Eagleston

Jason Eagleston, Employee

  • 632 Posts
  • 95 Reply Likes
Hi,

As an initial check, can you check to see if you are running Snagit version 2.1.5 (the latest version). You can check your version like this: http://screencast.com/t/nIUdgVlcjjJQ. We did fix a significant memory leak with version 2.1.5. If you are running an earlier version, choose the Snagit menu, then "Check for Updates".

When you have a large number of captures open (especially retina captures), the memory footprint will increase. We haven't seen this behavior following 2.1.5 with smaller numbers of captures, but if you are running the latest version and are still seeing the problem, we would love to help out with tracking down the source of the problem.

Thanks,

Jason
Photo of dkaleky

dkaleky

  • 41 Posts
  • 0 Reply Likes
i have latest ver 2.1.5 75606
Photo of Jason Eagleston

Jason Eagleston, Employee

  • 632 Posts
  • 95 Reply Likes
Thank you for the information. If possible, can you share a screenshot of the full memory usage from activity monitor. You can do so like this: http://screencast.com/t/2NQxvbmIcjj. This will give us a better picture of the true memory being used. The OS provides a number of memory components that have different meanings.

Thanks again,

Jason
Photo of dkaleky

dkaleky

  • 41 Posts
  • 0 Reply Likes
Hello

http://www.screencast.com/t/NoNHEThpe

I was actually waiting for a lag- but here is shot with 4 captures on bottom and no work being done with snag it
Photo of Logan S.

Logan S.

  • 2813 Posts
  • 153 Reply Likes
Hey there,

I think to get this issue solved for you, we will need you to open up a ticket with support. You can do that here: http://techsmith.custhelp.com/app/uti...

We will get you squared away as soon as possible! Thanks!

This conversation is no longer open for comments or replies.