Snagit not working in Retina display

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  • Problem
  • Updated 6 years ago
  • Solved
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Snagit does not work on Retina display MacBook Pro. The selection only shows the lower part of the screen, making it impossible to select
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Bent Flyen

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Posted 7 years ago

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Photo of Carmen Cerino Jr

Carmen Cerino Jr

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Official Response
Hello Everyone,

I wanted to give an update with where we are in regards to retina support for Snagit and Jing. Recently, I mentioned us having a solution in its final stages of testing. Testing revealed some issues with our solution that will require some more time from development.

We feel everyone's pain about not being able to use Snagit to accomplish your daily tasks. Today we released 2.1.1, via normal update channels, which provides improvements that will allow everyone to get back up and running.

The difference between 2.1.1 and the release we are still working on is that today's release does not fully embrace the retina screen. Snagit will capture pixel for pixel what you have selected in your region, but when the editor is on a retina screen, it will show your capture at double its size. This only occurs in editor, and does not occur when sharing or saving your captures. The Snagit team's current top priority is getting Snagit for Mac to fully embrace the Macbook Pro with Retina display.

In regards to Jing, we currently have a build in testing that works similar to how Snagit 2.1.1 functions: pixel for pixel capture and doubling of the image size only in the editor.

Cheers,
Carmen
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Rick Silva

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Official Response
Hello Everyone,

Snagit 2.1.1 has been released in the Mac App Store and should start showing up within a few hours. Thank you for your patience.

Thanks,
Rick
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Carmen Cerino Jr

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Official Response
Today we released Snagit for Mac 2.1.2. Snagit 2.1.2 has been optimized for capturing and editing on the Retina display.

Snagit 2.1.2 is currently only available to non-AppStore customers. It will be available to AppStore customers as soon as it is approved by Apple.
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Carmen Cerino Jr

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Official Response
Greetings!

The Snagit Mac team would like everyone's feedback on a beta version of Snagit. This beta version addresses issues that have been mentioned in this and a few other threads in regards to Snagit on Macbook Pros with Retina.

If you are interested in participating, please fill out the following form: http://bit.ly/YaZDm8

Once you are signed up, we will email you with information on how to obtain the beta build. You can expect an email sometime later today, 4/30/2013, or early tomorrow morning 5/1/2013.

Thanks!