Snagit not working in Retina display

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Snagit does not work on Retina display MacBook Pro. The selection only shows the lower part of the screen, making it impossible to select
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Bent Flyen

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Posted 7 years ago

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7 years ago
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Maxime Seligman

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this is it ? we have to use another capture plugin to forget a 50$ software ?

we need a solution, i used it daily, and now i have a big problem with this, we have to be refunded
2012-08-08T12:48:45+00:00
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Mike Curtis, Employee

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Hello Maxime, I just want to make sure you have version 2.1.1 which was recently released to adress the majority of retina issues. If you do have 2.1.1 and still would like to request a refund, you can do so here: http://www.techsmith.com/about/return...

Sincerely,
Mike Curtis
2012-08-08T13:46:04+00:00
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Maxime Seligman

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my version is 2.1.0 because this what i can get from the mac appstore. how can i download the new version ?
2012-08-08T19:09:53+00:00
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Mike Curtis, Employee

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Hello Maxime, We submitted 2.1.1 to the App Store two weeks ago. Their turnaround is slower than usual. My understanding is Apple is hovering around 11 days. Assuming we get accepted I would expect it to go live on the store any day. If you want the update from us we can work it out too, but it's a little complicated since you'd need a new software key. Let me know if this is something you'd like to pursue and we can handle it privately.
Mike Curtis
2012-08-09T05:44:48+00:00
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Maxime Seligman

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i really need a solution. i have to pay to get my licence ?
2012-08-09T16:00:06+00:00
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Jason Eagleston, Employee

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Hi Maxime,

One possibility in the interim would be to download the 30 day trial of Snagit 2.1.1 here http://www.techsmith.com/download/sna.... Once the app store version has been approved, you could then uninstall the non-App Store version.

Thanks,

Jason
2012-08-12T18:07:53+00:00
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Maxime Seligman

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Fixed. Thanks
7 years ago
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Rick Silva

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Official Response
Hello Everyone,

Snagit 2.1.1 has been released in the Mac App Store and should start showing up within a few hours. Thank you for your patience.

Thanks,
Rick
7 years ago
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dkaleky

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any update for the real fix ?
7 years ago
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dkaleky

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hmm.....
7 years ago
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Carmen Cerino Jr

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I do not have a time frame that I can share. However, we have completed a lot of the development and it's currently in testing. The last thing we have to wrap up from a development perspective are the effects.
7 years ago
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Mike Curtis, Employee

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Hello,
While most of this thread talks about Snagit and retina, there were some questions about Jing. The Jing update just came out (August 21, 2012).

It should be prompting you to update within the next 24 hours. You can also force the update manually by clicking More > Help > Check for update. (Screenshot: http://www.screencast.com/t/2G454Df3 )

Thanks for using Jing!
Mike Curtis
2012-08-22T22:50:20+00:00
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dkaleky

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Jing 2.6.68622 is that it ?

If it is-- it doesnt work properly on Retina.
7 years ago
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dkaleky

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Since you have once again ignored a comment here it is in full color

2012-08-23T14:47:05+00:00
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Mike Curtis, Employee

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We released it, but had to pull it for a bug where the annotation wasn't staying on the image. The developers worked to fix and text the bug, and we should be releasing the retina version again any moment.

I'm sorry I overlooked this thread and didn't update it with the news of the release and its near immediate recall. I would try a manual update in about an hour.

I'll keep this thread up and post any news as it comes in.

Sorry for the confusion,
Mike Curtis
7 years ago
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dkaleky

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July 22 this thread opened and still no fix
7 years ago
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Carmen Cerino Jr

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Official Response
Today we released Snagit for Mac 2.1.2. Snagit 2.1.2 has been optimized for capturing and editing on the Retina display.

Snagit 2.1.2 is currently only available to non-AppStore customers. It will be available to AppStore customers as soon as it is approved by Apple.
2012-09-11T13:37:32+00:00
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dkaleky

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thanks!
7 years ago
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dkaleky

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the fonts do not size properly

2012-09-12T13:54:29+00:00
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Jason Lantz, Employee

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Fonts sizes do not display properly on 2.1.2
7 years ago
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dkaleky

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can you confirm... Is this me or you
7 years ago
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Carmen Cerino Jr

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Official Response
Greetings!

The Snagit Mac team would like everyone's feedback on a beta version of Snagit. This beta version addresses issues that have been mentioned in this and a few other threads in regards to Snagit on Macbook Pros with Retina.

If you are interested in participating, please fill out the following form: http://bit.ly/YaZDm8

Once you are signed up, we will email you with information on how to obtain the beta build. You can expect an email sometime later today, 4/30/2013, or early tomorrow morning 5/1/2013.

Thanks!
7 years ago
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Carmen Cerino Jr

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Snagit for Mac 2.1.6 is now available for download through normal update channels. 2.1.6 adds improvements for support of Macbook Pro with Retina.
6 years ago
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Darryl Miles

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Hi Carmen,
It's great Snagit now works with Retina displays and I don't have to resize pics when I put them into Word, Outlook etc. However I now find the pictures appear somewhat foggy/grainy... like some sort of strange 'foggy' filter is being applied. I'll try and do some more investigation, but not sure if anyone is seeing this?

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