Snagit screen grabs blurry

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The screen shots I'm taking with Snagit are not consistent. Sometimes the resolution is spot on; sometimes it's off. And it's from the same screen grab. I'm on a MAC and using Chrome. Anyone else have this issue? It never used to be like this. Check out these screen grabs from Facebook - some are clear; some not.

Nikki Parkinson-Hubbard

4 Posts
0 Reply Likes
frustrated

Posted 8 years ago

8 years ago

Tiffany Wood

157 Posts
16 Reply Likes

Thanks for your feedback, we're sorry you're experiencing this issue. Could you please enter a ticket with Technical Support? A specialist can work with you to troubleshoot and get details to our development team.

http://techsmith.custhelp.com/app/uti...

2011-12-28T21:27:25+00:00

Nikki Parkinson-Hubbard

4 Posts
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I did! He sent me to the forum!!

2011-12-29T01:04:50+00:00

Scott Ader

14 Posts
3 Reply Likes

Hello Nikki,

I searched our system but couldn't find a support incident under your name. Do you know the incident number that was generated for the issue (it would have been emailed to you); or if not, do you know the date you originally submitted the issue?

Scott
Technical Support Specialist

2011-12-29T01:06:59+00:00

Nikki Parkinson-Hubbard

4 Posts
0 Reply Likes

This reply was emailed to me yesterday (Dec 28)

Hello Nikki,

A technical question, such as this, can be answered quickly through our customer support community at http://feedback.techsmith.com/techsmith
Or, if you prefer, our tech support can be reached with a call to: 517-381-2300

I hope your issue is resolved soon.
Please let me know if I can be of further assistance.

Kind regards,

Josh Emington
Inside Sales Specialist
Toll Free: 800.517.3001
j.emington@techsmith.com

2011-12-29T01:32:46+00:00

Scott Ader

14 Posts
3 Reply Likes

Hello Nikki,

Sorry for the trouble, can you email me your contact information so I can open up a tech support issue for you? Thanks!

My email: s.ader@techsmith.com

Scott
Technical Support Specialist

8 years ago

Andrew McCartney

2 Posts
0 Reply Likes

I'm having this exact issue. Chrome 16.09. Mac OSX Lion. Macbook Air 2nd Gen. Connected 27 LED Thunderbolt display. Snagit v1.0.4 (57392)

Sometimes the screen grab is crystal clear, but 80% of the time they're blurry. Same experience on native display or external.

I just took 6 grabs native display. 5 came out blurry:

1 came out clear:

8 years ago

Andrew McCartney

2 Posts
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SUPPORT? ANYONE? NO?

8 years ago

mrboisblanc

2 Posts
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I am having the exact same problem. Several years ago, when you would paste a screenshot, the pasted version was the exact same size as the screenshot and was perfect. When they changed the version so that now when you paste and the pasted version is re-sized smaller, the text quality is terrible.

8 years ago

Tiffany Wood

157 Posts
16 Reply Likes

Hello,
I'm sorry to are experiencing these issues. Here is a technical support article with a few options you can check:
http://techsmith.custhelp.com/app/ans...

If that doesn't work, please contact Technical Support and a Specialist will work with you to resolve your issue.

http://techsmith.custhelp.com/app/uti...

Thank you,
Tiffany

8 years ago

mrboisblanc

2 Posts
0 Reply Likes

Tiffany, thank you, that worked. I was mainly experiencing the problem when emailing with Windows Live Mail. Once the image is pasted into the mail, you have to click on the image, after which a new tab (picture tools) appears on the menu bar under that is a Format tab. From there you can select Original size. I could not find anyway of setting it so that it would always paste in at 100%.

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