Snagit versus Jing - Jing is much better, so much easier to use

  • 1
  • Idea
  • Updated 5 years ago
I paid for Snag it because I love Jing and camtasia and screencast.

Unfortunately have to say that Jing is way better/ easier to use than Snag it. Although right now Jing is crashing often unfortunately

I can list some of the reasons, there are probably a lot more:
1. easier to edit the capture area
2. Easier to select arrows/ boxes/ text. Too many unecessary options in snagit
3. Better at remembering text size
4. Less clicks to do several things on the app

Overall much more simple to use and understand

I know this is probably not the feedback you want to hear that your free product is substantially better than your paid product but that's my sincere feeling.
Photo of rob

rob

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Logan S.

Logan S.

  • 2813 Posts
  • 153 Reply Likes
Hey Rob,

Are you using Snagit 3? We made several changes in that version that allows a more Jing like workflow. We also are releasing Snagit 3.1 soon which will allow easier editing of the capture area. With the changes we have already made, and the ones in the pipeline, we hope you will find a smoother workflow, like you are describing with Jing. We appreciate all the feedback you provided!
Photo of rob

rob

  • 2 Posts
  • 0 Reply Likes
Ok that's good to know I will probably try this version.I'm currently using 2.3

I definitely love your products overall, and just trying to provide some helpful feedback!

I'm constantly recommending people use Jing (I've probably referred 100 people or so through various blog articles), so I would like to be able to recommend your paid product also.
Photo of MichaelDougherty

MichaelDougherty

  • 2 Posts
  • 0 Reply Likes
My comment has to do with the priority order of markups in your menu system. I have thought about it more and I don't see why the text menus are not on the same header bar as other markup tools, not separate, there is plenty of room. I use cropping, then shapes, then text, then arrows or lines in my markup flow. Based on my experience with your product, I would say that the Snagit editor was more intuitive 3 generations ago   My comment had/has to do with Snagit vs. Snagit.

I do some interface design. Always, I work hard to understand the hierarchy of common tasks by visitors, and place most frequent task on top, with no intervening steps to access them. 

What I suggest would conform to the way most capture/editing programs are setup. I am legal on 3, and I am 1-click into the common tasks if that. I think you are over-compact now. If I have to add even 1 click to access a common task I will find a product that does not make that requirement of me. That is my point. In markup, nothing is more fundamental than text notes.  I think your design is clumsy on text now in contrast to the past, and in some ways counter-intuitive. 

Sorry for being so bitchy about this. If I didn't care about your products, I would not bother, I would just move on. 

MD

 
Photo of MichaelDougherty

MichaelDougherty

  • 2 Posts
  • 0 Reply Likes
I agree with Rob. You have lost your way with markups. I don't like the new design at all, it does not reflect what I believe to be priority markup tasks in the menu structure. I prefer the approach in Snagit Editor V 10.  I just bought 12, and I don't like the markup at all. It is also too compact to use easily on a notebook computer.  You need to do field testing with users. There are now free products out there that are better designed. 
Photo of Tim

Tim, Snagit for Windows Software Developer

  • 89 Posts
  • 44 Reply Likes
Can you explain a little bit more what you mean by "doesn't reflect the priority markup tasks in the menu structure"?  What specifically do you see as the priority mark up tasks? Also, I'm not sure what you're referring to when you say it's "too compact".  Thanks for the feedback!

This conversation is no longer open for comments or replies.