SnagIt: where to find updates?

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  • Updated 5 years ago
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Likely I am overlooking it, but could anybody out there advise where on the TechSmith-site the updates are being stored?

I can do a 'check for updates' from wiithin SnagIt alright, but once I click on the 'download update'= or 'view changes'-link I am getting a Server is busy ->"The action cannot be completed because the file is open in another program"-error.

It offers me to 'Retry' or 'Activate'. Retry = nothing happens, Activate brings up the start menu.

This has been the case for a long time and I donot want to spend hours trying to find a solution as it is a SnagIt issue only.
The quickest way is to manually download the updates.
That's to say - if I were to know where to find them...

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Posted 7 years ago

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Photo of Manny Carvalho

Manny Carvalho, Champion

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You can see the latest version here:

Upgrades are here:
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Cant find a way to download the latest version.
I currently have 12.1.0 with the broken check update link
The page you point out does not give any option to download a version
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Jennifer Bedford, Official Rep

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Hi Vincent,
You can download the latest version here:  As long as you have a key for 12.0 or newer, you can download the trial and enter your key and it will work.
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One major error on this page is that I don't want to download a trail because I have a key. With this you disrespect you customers.
The page "requests" your email address and than allows for a download. I have seen that page but left it as I already hav a key and don't want to write my email again.
The page mentioned earlier also has this "try" button.
Neither page just offers to download the latest version just lika that. You always have to sign up for a trial.
Promoting is one thing. Supporting existing customers is another thing
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Joe Morgan

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You should be able to repair the "Check update link" by running a repair install on SnagIt. A repair Install needs the original Installation file to do the repair. If that has been deleted from your system you could download the version you currently have to complete the repair.

See Image Below, Click to Enlarge.

Regards, Joe

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I solved the broken check by downloading a newer version than mine. Then I got the chek for the latest version running and could install the latest.

My main problem here is/was that one cannot download the latest version without having to request (at least it looks like that) a trial even if you already have a key.
Techsmith should allow to download any file att any time.
If they want to keep track of trials then they shoul add the download feature for registers users behind the user login.

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