SnagitHelper2020 consume tons of CPU resource

  • 1
  • Problem
  • Updated 1 month ago
Snagit version: 2020.1.1 (96029)









Photo of Ryan

Ryan

  • 3 Posts
  • 0 Reply Likes
  • sad

Posted 4 months ago

  • 1
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1535 Posts
  • 389 Reply Likes
Hi,

Is this during a video recording, or is it happening while it's just sitting idle?
Photo of yanneman van den broucke

yanneman van den broucke

  • 1 Post
  • 0 Reply Likes
I have exactly the same problem
SnagitVersion 2020.1.3 (96047)

Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1535 Posts
  • 389 Reply Likes
Hi,

We did fix an issue related to this in 2020.1.3, so to figure out why it's still happening for you, can you take a sample of the SnagitHelper while it's using high CPU? That will help us figure out the issue you're seeing so we can fix it.