Thanks for the feedback, as we've mentioned, we sincerely apologize for this annoying issue with Snagit. We are so impressed with a community that is willing to help one another out, this was exemplified by Aaron's help with this topic.
Inspired by Aaron's efforts, the Snagit team wanted to provide a similar utility for our Right-Now support system which contains a few additional enhancements, so we wanted to share that back to this thread as well. It can be downloaded here: http://techsmith.custhelp.com/app/ans.... An example of one of the enhancements is detecting your Snagit auto-save location when prompting to choose your Snagit files.
Again, thank you for all of the great participation,