SnagIt Editor v18-2-2 display issue on Windows 7

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  • Updated 12 months ago
  • (Edited)
SnagIt 2018 just updated to v18.2.2.  This new minor version has a fatal bug in SnagIt Editor.

 The Editor opens fine.  But after a little use, the MENU & TOOLBAR BEGIN TO 'BLACK OUT’ (to complete black out), making the Editor unusable.

 I bought every version of SnagIt 9, like 8 years ago or so.   THIS IS MY FIRST EVER TECH ISSUE!   How sad that your current version is a Bug Bomb.

 Disappointed Old Customer, Preston Mitchell

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Preston Mitchell

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  • disappointed with SnagIt.

Posted 12 months ago

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jasons

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Have you tried rebooting your computer and try it again?

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Preston Mitchell

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Thank you for your reply.   But no cigar in spite of a nice try.

The new SnagIt Editor v18.2.2 installed last night before I shut down my W7 Pro PC. 

Today I opened SnagIt Editor after starting my PC from a cold boot.   The Editor's screen began blacking out in 'pieces' after a few minutes of use.   It happens every time I open Editor.

So, nope, a restart is not the solution.
(Edited)
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jasons

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From your image it looks like a display/monitor conflict.

Do you have anything running that affects the display..

If so try disabling those and see what happens.

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Preston Mitchell

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Jasons, thank you for your answer, but it was not the solution.

The first version of SnagIt 2018 up to v18.1.1 worked perfectly fine until v18.2.2 was installed last night.   So, I don't see how my PC configuration is the issue, especially with respect to my HP photography-grade monitor & GeForce 960 GTX.

I wonder if v18.2.2 is incompatible with Windows 7 Professional?  What do you think?

I think I may revert to v18.1.1 ... because a clean install of v18.2.2 didn't help.

Again, thanks for the suggestion.
(Edited)
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jasons

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Aaaah ... If you have acceleration enabled on the card try disabling it and see.

I have 18.2.2 with win7 ultimate and not a problem.

You may have to revert if you don't want to try and figure out what’s causing the conflict.



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Preston Mitchell

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Jasons,  Thanks very much for jumping in to lend a hand.

Well, I have been trying to sort out the cause since my last reply.    No luck.

I checked out your suggestion regarding 'acceleration'.  

I have only the current Nvidia driver installed without GeForce Experience and the other Nvidia junkware.   I am not a gamer.   So, I checked the settings in Nvidia control panel to find 'acceleration' and see if it was enabled by default.  I couldn't find anything called 'acceleration'.

The rub here is that previous version v18.1.1 worked fine on my PC.   Why won't v18.2.2?

I even performed an uninstall using Revo Uninstaller to get rid of all remnants.  But the reinstalled v18.2.2 continues to have the same issues.  (And I downloaded a fresh copy too.)

But for you saying that v18.2.2 is compatible with W7, I'd think otherwise at this point.

If you have another suggestion, I'd welcome it.   This is driving me nuts.
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Dubie

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I was running Win 7 ultimate and had some similar issues and updating my graphic/display drivers took care of it.

I have since had to go to Windows 10 because new software we need are requiring it to work.

Windows 7 doesn't get system updates anymore. Only security updates.

No guarantees but worth a shot.

There's always tech support also that should be able to help you sort it out.

Techsmith Free support

https://support.techsmith.com/hc/en-us

Phone:
    +1.517.381.2300
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    800.517.3001 (U.S. & Canada Only)
Hours:
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:)
(Edited)
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Preston Mitchell

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Dubie:  Thanks for your input.

Are you running a NVIDIA or AMD Radeon graphics card?
I ask because I am running the current drivers on my Nvidia GeForce ... and still have SnagIt Issues.

I THINK SnagIt v18.2.2 might be incompatible with W7.

I have a dual OS PC -- W7 & W10.   SnagIt v18.2.2 is installed on both sides.  It works OK in W10 ... but not in W7 as reported.

Weird that v18.1.1 worked in W7.   A minor version upgrade blew out W7 - crazy!
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Dubie

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I'm running a AMD.

When I was still on Windows 7 ultimate which was just about a week ago as of this writing,  I used Snagit 18.2.2 with no problems after I updated the drivers.

That was for me and of course result can vary sadly.

I would touch base with support. They should be able to help you sort it out probably quicker than you might here in the forum.

:)
(Edited)
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Preston Mitchell

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Dubie -- Thanks again. 

You offered the best advice -- contact support.  I already sent an email.  But it is the weekend.  I hoped somebody on the forum might provide a solution sooner.

I might revert back to SnagIt 13.  It was the best version for W7.  And I liked its GUI much better than SnagIt 2018.  But 2018 does play very nicely with W10.

Thanks again.
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jasons

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Have you tried changing the display resolution just to see if it makes a difference?

Do you have another monitor you could swap just to see?

Just some thoughts.
(Edited)
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Preston Mitchell

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jasons:  Really appreciate your suggestions.

I have a dual monitor set-up with the left monitor that displays text perfectly and the right monitor that displays photos in 'true' color (as far as a LCD can).  

I turned off dual display in Nvidia settings...and set the first monitor as the primary and only display.  That didn't help SnagIt editor.  Then I did the same with the second monitor.  Still no improvement.

IN ANY EVENT, v18-2-2 SnagIt Editor's problems have become worse.  The program now flat out crashes.  (That is a first in my 9 years of using various major versions.)



THE FUNNY THING IS that SnagIt Editor v18.2.2 works well on the W10 Pro side of my PC.   

So, I am wondering if the problem really does not boil down to incompatibility with W7 ... except for your report of using 18.2.2 with W7.

I don't know.  Maybe SnagIt tech might have an answer.  Pity that people and software always seem to get 'sick' on the weekends when the 'doctors' are out.
(Edited)
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Dubie

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Preston Mitchell

A couple more things you could try (Just shooting in the dark here but at this point what can be the harm)

If you are using win 7 as a user which is the safe way to use the computer and Not as a admin, Try running Snagit as a admin.

I would go right to the install folder and right-click on the SnagitEditor.exe and select Run as Administrator.




Another thing to try would be run the compatibility utility on the Snagit.exe or just change it to Windows 7 and see if it makes a difference.

Right-click SnagitEditor.exe > Properties > Compatibility Tab.





:)

(Edited)
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jasons

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Another shot in the dark.

Open command prompt with admin privileges and run the System File Checker tool  command "sfc /scannow" (without quotes)

It won’t hurt anything LOL! .

Ref:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...





(Edited)
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Preston Mitchell

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jasons:  Much obliged to you for hanging in here.

Yes, SFC is not a bad procedure to try.  It can't hurt...and it might catch a corruption in a W7 system file(s) that is affecting v18.2.2. 

I will try SFC if Dubie's suggestion of trying W7 compatibility mode doesn't help.  But I kinda think SFC might not help because I am working with a clean install of W7 that's less than two weeks old & installed from a MSFT retail installation disc. 

I shouldn't have any corrupted sys files yet ... but who knows?   SFC wouldn't hurt just to see. 

Thanks.

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Preston Mitchell

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Dubie:   Good suggestions again.   And thank you very much for the effort you put into it by taking screenshots of the procedures.

After uninstalling 18.2.2 using Revo Uninstaller to eliminate any registry leftovers, I reinstalled using 'Run As Administrator'.    Afterwards I used a W7 tweak called 'Take Ownership' on the SnagIt exe that changes the UAC setting to always run the exe as admin.   However, I will try right-click Run As Admin anyway just to see.

I did not think to try running Compatibility Mode for W7.   That is a very good suggestion.  I will do that next. 

Again, thanks much! 
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Preston Mitchell

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Dubie:  Congratulations!   You provided a key clue for finding the fix. 

Regarding W7 Compatibility Mode, you hit the target but not quite the bullseye.

Instead of running compatibility for a version of Windows, what worked was the compatibility option "The program requires additional permissions".


Before finishing compatibility mode, I had to take the above screenshot with W7 Snipping Tool.   BUT after compatibility mode, I opened Snagit Editor, imported the screenshot, and added the red error.

So far, no issues with SnagIt Editor.

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Preston Mitchell

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jasons:  Again thanks for your help too.   More minds working on a tech problem the better!

BTW:  SFC came back clean.