Software Crash.

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  • Problem
  • Updated 2 weeks ago
Ever since I switch from the free trial to the PAID version, the software has become extremely unreliable. 

It often crashes in the middle of a recording, or while attempting to capture the screen.

It is at times totally unusable which is PARTICULARLY frustrating having spent money on a product which seemed so reliable.

Very disappointing and very frustrating.
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  • frustrated

Posted 2 weeks ago

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Photo of Joe Morgan

Joe Morgan

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When you added your software key to the program.
Did the program updated itself to a newer version?

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Paul Middlin, Employee

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Snagit shouldn't be crashing on you- please open up a support ticket so we can look at the crash report you're getting, and get to the bottom of it! It may be a bug we can find and fix in Snagit, or something else might be causing you trouble (video recording is extremely complex, so things like video drivers can cause problems).