Some hotspots are working and some are not in same video

  • 1
  • Question
  • Updated 2 years ago
I have create MANY hotspots in order to stop the video (about 25 or so) and many are working, but the last 5-10 that I added later are not working.  Any idea?  They all are on "click to continue".
Photo of tammy.allen

tammy.allen

  • 5 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of kayakman

kayakman, Champion

  • 6380 Posts
  • 1884 Reply Likes
I've seen that many times

how are you viewing: locally, off a web site, off screencast.com?

try clearing browser cache completely; then try playing the video again

any help?
(Edited)
Photo of Robert R.

Robert R., Online Community Admin

  • 1469 Posts
  • 420 Reply Likes
Hi there;

Hotspots can work locally, pending the type of hotspot and level of security on the network.

I am curious; did you copy/paste any of your hotspots in Camtasia, or did you make every single one by hand?

-Robert
Photo of tammy.allen

tammy.allen

  • 5 Posts
  • 0 Reply Likes
Yes, I did copy/paste some of the hotspots.  Could that be the problem?
Photo of Robert R.

Robert R., Online Community Admin

  • 1469 Posts
  • 420 Reply Likes
Hi;

While not widespread (and generally rare since Camtasia 9's move to 64-bit), I have personally observed that when users copy/paste hotspots the properties for those hotspots tend to not carry over. Unfortunately the fix is to recreate the hotspots (not just the properties, the entire hotspot). then re-produce the project.

-Robert
Photo of tammy.allen

tammy.allen

  • 5 Posts
  • 0 Reply Likes
Well, that was the issue.  Once I deleted and recreated the hotspots, they all worked.  Thank you so much!!
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2754 Posts
  • 568 Reply Likes
Hi tammy.allen,

Thanks so much for coming back and posting your issue has been fixed by Robert's suggestion.

We appreciate the follow-up.

Kelly
Customer Engagement
TechSmith