Sorry, but Snagit 13 just doesn't make sense

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I don't want to pile on to the discussions that are closed, but I do have to voice my disappointment with 13. It feels so big and awkward now. I'm wondering if the internal discussions were "you know, our users think of Snagit "just" as a great utility. Let's prove that we can be a bigger, more full-featured application." (I'm in product management too, so I've heard this type of conversation before.)

Snagit was a lean mean capturing machine with some really nice editing capabilities. It feels like you've lost your way with the introduction of 13. I'm sure your internal goals and the input from your beta testers led you down this path, but in my opinion, it was not the right path.

I'm going to remove 13 and go back to 12 and I'm not going to allow my organization to upgrade to 13. Sorry, but I've got to protect our productivity and throughput so I can't take the risk. 

Again, I'm sure that you all worked really, really hard on this with the best intentions in mind. But unfortunately, it just doesn't seem to be as "good" as 12 is.

Sorry .....

p.s.  Please don't change Camtasia in any significant way!
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Peter Nelson

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  • so disappointed

Posted 1 year ago

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David Conley

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Very sadly I have to agree. After years of using product, I'm being forced to find something else. Will use 12 as long as I can.
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Ben Rondeau

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I also agree!  There is so much wasted screen real estate.  It feels like a child's application.  But if you are using a tablet then it kinda makes sense. 
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SUPERARR

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Peter -- we have been trying to tell the New Team at Snaggit this since version 11. You can save your time the are NOT LISTENING - The problem is that we can not find anything as good to replace it- And that is what it will take to get their attention.
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Rick Stone

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Sorry, but I think tour comment about the beta is a bit lacking. I note that when beta testing software, as a beta tester, you make some assumptions that this is simply the way things are as far as the UI goes. In so very many cases, the UI has already been set. So you end up simply focusing on the features of the application and seeing if they work as advertised. I think that far too often, by the time a beta occurs, there isn't any real "ROOM" for listening to suggestions on the UI as that all happened long before the beta was made available and participants were invited. This isn't unique to TechSmith, but I also see it with other software. Adobe is the same way. And you might think it's just that Adobe is huge. But I've also beta tested two other pieces of software that are tiny in comparison even when compared to TechSmith. And yep, those are similar. In fact, I've complained about the UI being to tiny to see elements clearly with one of them. Deaf ears all around.

As far as my own personal experience with SnagIt 13 goes, I found things a bit confusing at first. But after using it a while, I settled in and it's now pretty much second nature. Actually, after having adopted 13 for daily use, it now feels oddly foreign and I'm a bit lost when opening 12 to check something.

I'm dearly LOVING the new feature in 13 that allows selecting an area and deleting it and having the background automagickally fill in. HUGE time saver for me.
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Nicow

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Hi Rick, 

I am quite surprised by the last lines of your reaction. To me, when I read this, it does not give me the impression you have been using earlier versions of SnagIt extensively for many years. I mean, how could that be? 

I cannot agree more with @Peter. With version 13, they seem to have made design choices before usability choices. They are several little features that have disappeared which were essential to its practicality and which had made SnagIt so unique and rich compared to competitors (free or not).

Somehow, I would like to still agree with you Rick, on the sense that each time we get totally lost by a new UI change decision,  we need to change our habits and feel a little bit of pain before we get acustomed to the product again. That has been sooooo true when Microsoft introduced their ribbon to their Office Suite, right? 
But hey.... don't make useful features disappear. 

I've asked to get reimbursed for my purchase and they did not seem to have heard that request. I have had several exchanges on a technical aspect asking WHERE my favorite feature had gone to realize the person behind the help desk did not really knew older versions of SnagIt and all this time wasted with them has come to the conclusion that: humm yes, indeed, that feature has disappeared, you can no longer use our product like that (if you wonder what it is, it is the ability to send my final picture from the editor to the output via a simple combination of keys pressed: Ctrl + Enter. But I have more...)
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Paul

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I don't understand why the example you gave would be a showstopper for you. I can output a final picture from the editor to the output in SnagIt13 in a couple of clicks, starting with the Share button in the top right hand corner of the editor. I use Share/File so much that I just added "File" directly to the toolbar list on the editor so it's only one click away. Or if you *must* use the keyboard, the shortcut is Ctrl+1 in the editor when the item is in the top toolbar. So maybe I'm not understanding something of your example.
(Edited)
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Nicow

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Because I am keyboard shortcut addict and try to keep using it as a main solution to act with my PC before considering using the mouse which is too clumsy to use (in my opinion). And yes, for that particular example, there are workaround solutions, as often/always but that is exactly my point... why would a software company remove simple features like this one which make their users move from a fast & productive usage of their product back to a more time consuming effort to do the same?

Are we not supposed to enhance a product from one version to the next rather than asking our users to make efforts to do the same thing as what was previously available?

I am basing my judgment (and certainly does Peter as well) on many years (over a decade now) of using SnagIt intensively. And that is not a small word. There is not a single day when I do not use SnagIt. I work in Human Resources and I administer a HR system, provide support to tons of users on a daily basis, write tons of documentations, training courses, etc. SnagIt is vital for my productivity and comfort of use in my daily routine. I need a software that does not waste my time, I need a tool that is more convenient than nice looking, I need my screen captures look nice and appealing, not the software I use to make them. Replacing one keyboard shortcut action by one click is already bad, replacing one keyboard shortcut action by 2 keyboard shortcut actions is almost as bad.


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Nicow

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I did install again SnagIt 13 to see if I was just frustrated for nothing or if I could find quick other examples of simplicity usage going away. Found one to share: the "Crop" button...

In Version 11 or 12, we had a feature that was allowing us to select a region of a image (within the Editor) and then with 1 click (or again one easy keyboard shortcut), we could trim the rest of the image off, only keeping the selection.

In Version 13, if you select a portion of your image and click on the "Crop" feature, it removes your selection and ask you to select again what you want to keep => loss of usability.

However, if you want to find again the same behavior, you still can but you need to select the area of your picture, then right click, then "Crop"... hummm is that not what the "Crop" button supposed to do if we have already selected an area of the picture? In my opinion, YES.

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Paul

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Hi,
I'm new to SnagIt (less than a week) and of course I got the version 13. Actually once I was familiar with it I'm happy with it. I was using HyperSnap8 before, and have also used the built-in MS Win10 Snipping tool a fair bit, but coming into SnagIt from those has been a great experience, after the learning curve. SnagIt is especially good for Panoramic captures (which I always had trouble with in the other software and is not supported in the Snipping tool), and the editor allows me to easily do vertical or horizontal cut-outs to trim the panoramic/scrolling capture image mostly the way I want (though I would like a little finer control over the cut-out spacing). Also the ability to capture a video then produce a GIF from that was great too. I don't have Camtasia, but since SnagIt does capture video the way I want, I'm happy.
Another thing I like is the magic wand, that allows me to select say a box in a table and cut it out or drag it to highlight it better or change the background colour etc. I'm still learning what I can do.
Having not used version 12 or earlier I don't know what the changes were, so I guess I don't know what I'm missing and I've lost nothing, but coming from the other software I used before - I certainly got benefits I didn't have before. There are some bugs in SnagIt however, like vertical scrolling capture in the MS Edge browser in Win 10 doesn't work, but I guess they'll fix that in time, and the workaround is to use panoramic capture vertically.
(Edited)
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SUPERARR

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Do not be discouraged by all the remarks- I have had Snagit since the beginning and it really is a great program- You will wonder how you ever got along with out it.I don't write down much of anything any more - Just Sang it!!  hahah
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Glenn Hoeppner, Employee

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Hi Peter,

Thanks for your feedback. I'm sorry that Snagit 13 isn't to your liking, but could you be more specific about what you find to be impediments to it's adoption?

FWIW, there's functionality we added in 13 specifically for organizations, like the ability to import/export translated callouts, and also the ability to create themes for your organization so you can ensure all of your users are using the correct corporate settings for your callouts.

Thanks for your time,
Glenn
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j.d.adams

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Been a snagit 12 users for 6 month. I tried to create a separate discussion for this, but my win 7, snagit 13.1 does not capture the entire page nor does it show the three arrows... it will show the one down arrow but it never captures more than the one page. any ideas to capture a long and wide screen page ?
(Edited)
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Joe Morgan

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