sound but no images on video

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  • Problem
  • Updated 1 month ago
I can play video, but only have a black screen.  I hear sound fine.  I'm using Win10 on my 5 yr old laptop and Crome as my browser.
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jane j

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Posted 1 month ago

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j.beaubien, Technical Support Specialist

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Hi Jane, 

I am sorry to hear about your issues. Are you seeing the same issues when playing from other browsers? Can you send me the link to your video so that I can test it on my end?

If neither of those suggestions help, it may be best to create a ticket with the Technical Support team so we can investigate further.

Please let me know if you have any questions.

Kind Regards, 
Joe 
Senior Support Specialist