sound but no images on video

  • 1
  • Problem
  • Updated 2 years ago
I can play video, but only have a black screen.  I hear sound fine.  I'm using Win10 on my 5 yr old laptop and Crome as my browser.
Photo of jane j

jane j

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of j.beaubien

j.beaubien, Technical Support Specialist

  • 184 Posts
  • 9 Reply Likes
Hi Jane, 

I am sorry to hear about your issues. Are you seeing the same issues when playing from other browsers? Can you send me the link to your video so that I can test it on my end?

If neither of those suggestions help, it may be best to create a ticket with the Technical Support team so we can investigate further.

Please let me know if you have any questions.

Kind Regards, 
Senior Support Specialist