SOUND BUT NO VIDEO SCREEN CAPTURE. CAMTASIA STUDIO 9

  • 3
  • Question
  • Updated 2 years ago
Hello,
It is the second time I came accross this issue. I have the sound recorded but not the screen capture video.
I have tried all combinaisons of tools set up but I always end up with a black screen.
Thanks for your help
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infomaths

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Posted 3 years ago

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kayakman, Champion

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salustra7

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Me also, did 7 videos no issue then on 8th one (exactly the same) black screen. Turned off, cleared memory, still won't work.  Get everything but video.  What's up have deadlines.
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Patrik Mühlematter

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same problem
using win 10
camtasia 9
logitech c900 serie webcam
support did not  reply in the last 2 days
i use older version since 4 years now, so it's not a user issue...
hope to get soon help,
Patrik
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Robert R., Online Community Admin

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Hi Patrik;

I just did a search of our ticketing system for the email address that is on file for your community ID and there were no tickets; can you please provide me with the Ticket # (may be called "Incident #"), found in the Subject line of the email that all users that submit a ticket to https://support.techsmith.com/ receive so I can look into this issue for you?

-Robert