sound disappears on computer, headset fine

  • 1
  • Problem
  • Updated 2 years ago
I'm using camtasia to edit my films. Some of the sound is from my computer mike. But for interviewees I record the sound on a zoom recorder and then put it in the film. In a recent film, it all sounds great on my headset but on my computer's mike you can't hear any of the zoom recorder sound! This is both in camtasia and when I export it. If I switch the sound setting for each clip to mono, the sound level goes so quiet you can hardly even hear it. What can I do? I need to show the films publicly tomorrow! 
Photo of Susan Poizner

Susan Poizner

  • 2 Posts
  • 0 Reply Likes
  • anxious!

Posted 2 years ago

  • 1
Photo of Bill.Wandersleben

Bill.Wandersleben

  • 32 Posts
  • 13 Reply Likes
Hi Susan,

Not sure what the problem may be but here is something to check. Got to your System Preferences and look at your Sound, Output settings and make sure that this is set to Built-In. You can also check if the Left Right Balance is correct or not.
I would start there first. I have seen problems with this on PC but am new to the Mac.

Hope this helps,
Bill
Photo of Susan Poizner

Susan Poizner

  • 2 Posts
  • 0 Reply Likes
Hi Bill,

Ok this is weird and interesting. Thank you for your reply. When I take the film on a key to my macbook air, the sound is fine. I checked the settings there for output and the left right balance is in the middle. Then I went back to the mac mini I've been working on and looked at the sound settings. Internal speakers are chosen but there is no left right choice! It says "The selected device has no output controls!" So maybe it's just not capable of stereo sound? 

Also...on my zoom recorder I've been recording on MP3. Is it better to always use WAV sound? Would that have prevented this problem? I never really know what the difference is but thought WAV uses up more memory so I won't have as much room on my chip for recordings.

Thank you!

Susan