Spinning Wheel on Mac Mojave

  • 1
  • Problem
  • Updated 4 weeks ago
The spinning wheel on mac Mojave still exist. I updated snagit app via update utility in the app. Applied the fix as described in some of the KB article 
https://support.techsmith.com/hc/en-us/articles/360022090892-Snagit-Mac-Capture-Hangs-with-Spinning-...
Lost key recording of training for which I purchased this software. 
Thoroughly disappointed.
Searching on forums, it appears that this issue hasnt been fixed correctly, why bother putting on links like above if issue still exist. Be honest and let us know if something doesnt work correctly, I would have made some other arrangement to avoid loss of video recording.
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mimalik2

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  • Extremely let down.

Posted 4 weeks ago

  • 1
Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

  • 1865 Posts
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Hi mimalik2,

Losing data is not the experience we're shooting for. I'm guessing there's a different issue that's contributing to your issue. If you haven't already, I'd suggest opening a ticket with our Technical Support at https://support.techsmith.com, be sure to mention that you already tried what was listed in that support article you referenced. We're usually able to respond within one business day, but given that we just had a major release it might take slightly longer than that.

Sorry for the trouble,
Glenn