Spotlight and Magnify Tool, Blur Percentage Issue

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  • Updated 9 months ago
My department recently moved from SnagIt 12 to V13 a few months ago (Windows environment). In SnagIt 12, within the Spotlight and Magnify tool settings you could change the Blur setting to 0%. This setting seemed to carry to V13, at first. The issue (with which I'm hoping the community can help, as I don't understand what happened)... is that we had a new-hire start. She installed V13. Our manager, who is a spectacular editor, noticed the new-hire's callouts were more blurry than the rest of the team's. Long story short, we were able to narrow it down to her Spotlight and Magnify Blur setting. While the rest of the team (who had V12 originally) had a 0% blur attributed to their images, the new-hire could only set her blur as low as 1. The slider wouldn't lessen the setting, neither would entering 0 in the "Blur" setting's text field. I tried on my machine to see what might cause this to happen. On my machine (which previously had V12), I moved my slider back and forth between 0 and 20 without issue. I was even able to type in 0 through 20, resulting in the settings changing. Now, the crux of the problem, I toggled the drop shadow option on and off, along with resize canvas... again, to try to recreate a situation where I couldn't choose 0 percent. After doing this, I can no longer choose 0 percent. No matter what I do, I can't change the setting to anything other than 1-20. We need 0 percent, as our client want no blur in the screenshots; yet, they want the Spotlight and Magnify option. Does anyone here know a way to allow SnagIt once again to allow a selection of 0 in the Spotlight and Magnify Blur setting? Thanks for your time and consideration.
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Gene

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Posted 10 months ago

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Rick Grunwald

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You have found a bug. Mine was at zero. I moved it to a higher  then it will ongo back to 1%. If you try to change it to zero you get a popup telling you to pick a number between 1 and 20
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Rick Stone

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What seems odd is that since 1 is the default minimum value, there should be no blurring. At least, when I look at my own setup, I see no detectable blurring when set to the minimum value of 1.

Cheers... Rick :)
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Rick Grunwald

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It defaults to zero. If you move it, it can only go back to one.
Kill snagit
Restart it
select something and go to spotlight and magnify and it will be at zero
add some blurr
Then try to return to zero
It will only go to 1
Manually enter zero and you get an error
Kill snagit and repeat

Killing and reloading Snagit is a work around for Gene for right now 
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Gene

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Thanks, Rick (and team). I appreciate you all looking into this.
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Rick Grunwald

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We users have responded. Techsmith has been silent so far
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Joe Morgan

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I see no delectable blurring at a value of 1 either.
I don't think it's an issue. But use that advice with caution, I'm not the brightest bulb in the package.

I used a fractal pattern and applied dimming to a selected area temperately.
That dimmed area is where I am going to apply blurring with a value of 1.


Here is that image. Click to enlarge.

I can't tell the difference. You can judge for yourself. Right click and save it to your computer if you want to inspect it closer.
I would have liked to upload it as a png but the file was to large to upload to this website.
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Gene

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I appreciate your efforts, Joe. While I agree, please try telling my boss that a 1 value (percent or otherwise) is different than a zero-percent blur ;) Others in my Dept see a zero, while the other worker and I see a 1. My boss sees an issue. ;) With respect, of course... perception is in the mind's eye. She perceives it; and, she approves my checks. Lol. All my best.
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Rick Grunwald

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How many license seats are in jeopardy?
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Gene

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We're small potatoes.... only 8. However, we influence many in our role as analysts for our given client, ahem, of many more.
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Joe Morgan

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I see an issue with TechSmith choosing a value of 1 instead of zero as a setting. 1 means 1 not ZERO.

That's was an oversight and quite frankly. confusing.

So, I'm with your boss on this one as to it being an issue. It's confusing and should probably be corrected.
 
It's hardwired into SnagIt 2018. If I select the value and type Zero. As Rick said above.

A window prompts you to enter a value between 1 and 20.
I'm sure you've seen it. I add images for the benefit of all who visit this topic.


WAIT WAIT Hot off the Presses!!!! Hold The PHONE!!!!!!!!!!!!!!!
SnagIt 12.4.1 here. Refusing to let me select a value of Zero.



I installed 12.2.2 Same thing happened.

Then I went for version 12.0.0 that's depicted below.

Last but not least SnagIt 11.4.3


Don't get me wrong Gene,
I'm not saying versions don't exist that let's you chose Zero for a value. I'm just saying 1 seems to be the lowest value in most cases,  for better or for worse.

I'm done looking for a version that let's me chose Zero. I've narrowed it down, keep looking if  it matters. 

Show your boss my findings.I don't know if they mean anything or not. Maybe I should have my head examined for looking so hard.

1 is the loneliest number.

Regards,Joe
(Edited)
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Gene

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Joe, I appreciate you looking, sir. I just found it interesting that I was able to choose 0, which, to me, my boss, and my peers, means no blur. I truly don't mean the following in a patronizing fashion; but, 1 usually means on, vs. off, or some, vs. none. I truly, truly mean no disrespect. You have gone above and beyond in trying to find SnagIt versions that use zero. Thank you so very much for your time (especially given you are an unpaid community member supporting other community members). I assumed, incorrectly it seems, that prior versions supported a 0, as I know I was able previously to select 0. It was only through a freak event involving my coworker that I found I wasn't able to select 0 after changing it to 1, as I don't normally have a need to remove a blur after applying a blur. I'll run your findings by my boss. I'm sure she'll bite, although the use of 1 (no fault of yours, of course) seems counter-intuitive. We respect and best regards, Gene.
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Joe Morgan

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I agree 100%. Zero means Zero.
1 indicates that some blurring has been applied. I'm willing to bet Spock would not approve.