Spotlight callout bug Camtasia 8?

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  • Updated 2 years ago
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Hi!

I'm trying to use the Spotlight callout in my project, but it seems to be some kind of bug. When I use it the video canvas moves way to the left, but the spotlight area is not. It is still showing the area of the video that is "supposed" to be there. I'm used to working in Camtasia for Mac, and it does not work like this. Is it some kind of bug or am I using the tool incorrectly?

Thank you!

/ Ida
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Ida Söderfjord

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Posted 6 years ago

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6 years ago
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Ida Söderfjord

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I am using version 8.0.4 and I've attached a screen shot of how it looks after clicking the Spotlight callout.
6 years ago
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Ida Söderfjord

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Does anyone have an idea of what's wrong or any suggestions on what to do? I really need this to be resolved as soon as possible.

Thank you!
6 years ago
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Logan S.

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Hey Ida,

Does this only happen in an existing project, or does it happen with brand new projects?

Hit your (windows key + R) and then type 'dxdiag'. This will bring up the directx diagnostic tool. Then click "Save All Information". Please attach that file for me.

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to post back here to let me know that the file has been uploaded.

Please let me know if you have any questions.
6 years ago
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Ida Söderfjord

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Hi!

Thank you for getting back to me. The problem occurs both in existing projects and in new projects.

I've uploaded the file you requested.

/ Ida
6 years ago
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Logan S.

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Hey Ida,

Just got your file. Real quick, while I look at this, I'd suggest updating your Video Card drivers. It looks like there might be more recent ones out there.
6 years ago
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Ida Söderfjord

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Okay, I'll try that and get back to you!
6 years ago
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Ida Söderfjord

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Sorry, the Video Card drivers doesn't seem to be the problem, I do have the latest versions. I updated them two weeks ago.
6 years ago
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Logan S.

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Hey Ida,

I'd like to take a look at one of your projects and test it on my end.

In Camtasia click File-->export project as zip (include all clip bin items) and send me that zip. Please note that I need the zip file and not just the .camproj file in order to open up the project successfully on my computer.

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to post back here to let me know that the file has been uploaded.

Please let me know if you have any questions.
6 years ago
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Ida Söderfjord

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The zip file is now uploaded.
6 years ago
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Ida Söderfjord

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Some additional info. If I export the video with the spotlight callout where it is supposed to be, it ends up in the right place in the exported video. However, the edges of the spotlight areas are uneven, which does not look good. I don't know if I should post this as a new problem or if it has something to do with my earlier spotlight problem.

Take a look at 3:45 in this video for an example: http://youtu.be/AJGYBemLUn0
6 years ago
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Lynn Roach

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I am having this same problem. I have created about 10 videos prior & have not had an issue. This just started and seems to be isolated to the spotlight...

I will use another callout, but that was one of my favorites.
6 years ago
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sigurd.eliassen

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I have the same problem, both new projects and projects converted from Camtasia 7. This is incredibly annoying, and it must be fixed asap. Other callouts work fine.
6 years ago
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Ida Söderfjord

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Does anyone have any idea of what to do here? I really need to get the spotlight callout to work...
6 years ago
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Logan S.

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Hey Ida,

The file you uploaded, the project itself, isn't opening for me. It's stating the file is corrupted. The easiest thing would be to try re uploading it, using the same steps I listed above. I'll take a look at it as soon as it's uploaded.
6 years ago
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Ida Söderfjord

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Thank you for the quick reply. I have uploaded the zip-file with the project.
6 years ago
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Logan S.

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Hey Ida,

I emailed you a solution. Let me know if that works!
6 years ago
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Ida Söderfjord

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Hi again

I'm sorry, but it didn't work. Neither on new projects or old ones. Any other idea of what ot do?
6 years ago
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Logan S.

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Hey Ida,

Hmmm, sorry that fix didn't work. Try this:

Disable GPU acceleration, than restart Camtasia studio and see if you are seeing the same thing happening. You disable GPU under options, and selecting this box:



Let me know, thanks!
6 years ago
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Logan S.

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Hey Ida,

I'd also like to collect some additional information from you:
Hit your (windows key + R) and then type 'dxdiag'. This will bring up the directx diagnostic tool. Then click "Save All Information". Please attach that file for me.

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to post back here to let me know that the file has been uploaded.

Please let me know if you have any questions.
6 years ago
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Fred Grover, Champion

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Logan did you find out what was causing this problem? If so when you do can you post the fix back here for others to see? Thanks.
2013-04-29T15:05:07+00:00
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Logan S.

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Fred, are you seeing the issue as well? We have solved it for a few people, but unfortunately, not yet for Ida.
2013-04-29T16:53:25+00:00
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Fred Grover, Champion

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Logan I have not experienced this problem on the PC Version of Camtasia Studio 8 yet. I am not on a Mac as that is just a dream computer for me right now. But with PC it does not do it. I will let you know if that changes though and hopefully Ida will get a solution soon and it can be posted back here for others. Thanks for asking Logan and have a great day.
6 years ago
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sigurd.eliassen

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The Disable GPU Accel trick works for me. Maybe not an ideal solution, but it makes me able to finish the ongoing project. I have a Quadro 5000 GPU.
2013-04-29T15:04:29+00:00
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Logan S.

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Glad to hear it!
6 years ago
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Ida Söderfjord

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Logan, I've sent you the DxDiag file now.

And I'm happy to tell you that the Disable GPU trick worked for me as well!

Thank you so much for your help!

/ Ida
2013-04-30T12:30:46+00:00
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Logan S.

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Glad to hear it, Ida! Let us know if you need anything else!
6 years ago
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Rick Newmark

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I have the same problem and I am not happy with the current work-around.
I purchased my Delll M6600 with a Quadro K5010 to improve my Camtasia performance. Camtasia Studio is a powerful suite of screen capture and editing tools: I do not understand how you can have a professional video editing tool like Camtasia without taking advantage of the GPU. I am looking forward for TechSmith to come out with a 64-bit version to get rid of the RAM limitation and to unleash the power of our GPUs.
6 years ago
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DocMorrissey

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I was having that problem with my 1920X1080 Microsoft Surface Pro while it was connected via a mini Display Port to a 1920 X1200 monitor. When I unplugged it from the monitor and used the native resolution, the spotlight worked fine. Hope that is a helpful clue!
2016-04-09T03:50:22+00:00
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hoskins

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I have a Surface Pro 3 and the same problem with Spotlight. So after reading your post, I unplugged my external monitor via mini-Display port. Spotlight then worked fine. I plugged the monitor back in and it still works fine. Thanks Doc.
6 years ago
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Mark

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I am having this same issue! Frustrating that this has been going on for 9 months and no official resolution! Disabling hardware acceleration is NOT a fix, it is a work around.
2013-12-20T21:06:29+00:00
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Logan S.

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Hey there,

Any chance you are using a USB monitor?
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