Spotlight callout bug Camtasia 8?

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  • Updated 2 years ago
Hi!

I'm trying to use the Spotlight callout in my project, but it seems to be some kind of bug. When I use it the video canvas moves way to the left, but the spotlight area is not. It is still showing the area of the video that is "supposed" to be there. I'm used to working in Camtasia for Mac, and it does not work like this. Is it some kind of bug or am I using the tool incorrectly?

Thank you!

/ Ida
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Ida Söderfjord

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  • confused

Posted 6 years ago

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BryGuy

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5 months later, any resolution? Turning off GPU acceleration is not a solution. Even when I did disable this feature, It didn't resolve itself. I am using an HDMI external monitor. Any ideas? help!
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Josh Holnagel, Employee

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We still see this issue pop up from time to time, but it has proven difficult to track down. As noted before, it seems to have something to do with extended monitors, usually USB monitors. In some cases, the spotlight callout displays oddly on the extended monitor, but not the main monitor (say on a laptop for example).

One important thing to note is that the produced video should still render the spotlight correctly, and it's only the in-editor preview on certain monitors that's incorrect.

We'll continue to try and get ahold of this one. If you'd be willing to provide some additional details regarding your system setup, that would be helpful.

-Josh   
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BryGuy

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I sent the DxDiag.txt file to Logan S just now. I sent it to him because I didn't see your name in the dropdown.
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Gunnar Bartels

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Have the same problem with 8.4.3 on Win8.1. Video: http://screencast.com/t/jQ4CJQpO0I59

Notes about the project:

The video footage is a Quicktime screen recording made on a Mac with 1440x900. Video in Camtasia is 1280x720. Only Spotlight callout seems to be affected.
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Fred Grover, Champion

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I do not use a Mac so I am not sure if this would have anything to do with using the Mac and PC Version together or not. I would contact TechSmith Support and see if they have any ideas or suggestions. The link is below: Sorry I could not be of more assistance to you on this issue.

https://support.techsmith.com/home

Or you can contact them by phone. Information is below:

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

I hope this information is useful to you and you like it. Also, I hope it helps answer your question. If you have any further questions feel free to post them here. Thanks for posting and have a great day.
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Gunnar Bartels

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It is just a video recording of a Mac. Editing is done on windows only. It could have been a video of birds flying in the clouds instead of a OSX screencast. ;)
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Fred Grover, Champion

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I understand that and I would still suggest contacting TechSmith Support as they are more well equipped to answer your question and look into your issue and see if it might be a bug or if there is something you did wrong in the steps, etc. Just a suggestion for you.
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oxleys314

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I'm having the same problem with the Spotlight callout. It seems to only happen once the Camtasia Studio window width gets large enough (I'm on a 4K monitor). I can stretch the Camtasia Studio window to cover the entire height of my screen without issue, although it seems that once I stretch the width to around ~2820 pixels wide and beyond, I start having the issue.
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kimberlylorek

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Same here, it's doing it! UGH! What's the fix???
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Andrew Rothman

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Yeah, I'm having the issue as well. 2560x1600 monitor attached via DVI to a Windows 7 tower. it doesn't happen unless Camtasia is full-screen, so the 'fix' is to simply narrow my window a bit when working with spotlights. An annoyance, but not a showstopper. Hopefully this will be a non-issue in Camtasia 9!
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spamemail76

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Thanks for posting Andrew. Not optimal but is a solution. I presume it is due to the zoom in the OS due to high resolution monitors.