Spotlight callout uniformity

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  • Problem
  • Updated 7 years ago
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There is a problem with using the spotlight callout tool. It does not make an exact rectangle. There is a step-like effect (like antiailasing) that appears. When changing the height of the box from the top handle the "step" slides along the top of the box. The lower side of the box does the same thing.

I tool a capture of it: https://www.youtube.com/watch?v=NhfPnG...
Check out the 30 second mark.

Here is also a pic:
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john

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Posted 7 years ago

  • 2
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Logan S.

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Hey John,

I tried, and I couldn't recreate this on our end. Any chance you can send me the project you are working on? That would be great.

You can upload the file through this service: http://tinyurl.com/support-upload

Please select "Logan S" as the recipient so that the file will be sent directly to me.

Last, be sure to message me back here to let me know that the file has been uploaded.

Please let me know if you have any questions.

Kind Regards,
Logan
Tech Support Specialist
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john

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ok, I'm sending the files now. I am sending the original avi that I took a capture of and the camrec file.
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Logan S.

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Hey John,

I received your files, and I'll take a look at them asap! Thanks!
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KathyM

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Any news on this? I have the same problem!
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Logan S.

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Hey everyone,

I do have an answer for you. What you are seeing is a side effect of how we scale and re size objects. The good news is that you should be able to resize the box by just a few pixels, and this will disappear.

Hope that helps!
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john

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That doesn't help unfortunately. Not when you need to be exact and you don't have a few pixels. As you can see in the video i am resizing the box and all it does is move the step to the right or left. I appreciate taking the time to look into this. It is apparently a bug. Will this be added to bug fix list?
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Brad, Camtasia Studio QA

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Hi Everyone,

Sorry for the late reply, this is indeed logged and we'll do our best to get it addressed in a future release.

Brad
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Brad, Camtasia Studio QA

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One more quick update. One of our developers pointed out a temporary workaround for this issue. The bug doesn't exist if you're working in Software Mode. Software mode can potentially mean slightly worse performance (slightly choppy playback in the preview window) in some scenarios though, just as a caveat. To enable software mode do this:

1. Go to Tools > Options... (Tools is located at the top of Camtasia Studio near the Help menu)
2. On the Program tab of Tools > Options... uncheck "Use GPU acceleration if available"
3. Save your project (if you're working in one at the moment) and re-open it. If you're not currently in a project just click on File > New Project to apply the change

If you want to change it back, just go back in the Tools > Options... menu and re-check the GPU Acceleration option. When you check/uncheck this option you always need to re-load the project you're working on for it to apply (even if you're not currently in a project just go to File > New Project to apply it).

Brad
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john

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Great. I will try this. This must be a new feature. I usually always select gpu acceleration. Good stuff. Thanks for adding it to the bug list.

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