Starting Snagit disables bluetooth headset

  • 1
  • Problem
  • Updated 7 months ago
As I listen to music, focusing on some creative aspect. launching snagit disables my headset.

Repro
  • Lenovo Thinkpad X1 Carbon w/Win 10
  • Bose QuietComfort headset connected
  • Headset actually listening to my iPhone (Pandora)
  • Launch SnagIt (goo below)
  • Music (from my iPhone) disconnected
  • I hear my keboard clicks
  • The microsoft bluetooth sculpture mouse gets sluggish in response
Workaround
  • Use something besides snagit as it's really distracting to be in the creative mode and lose my music
  • Disable blutooth - woops, just lost my mouse
  • Disable the Bose Headset
Results
  • Feel frustrated with snagit, as I otherwise love it



=== Snagit 2018.2.1.1590 [enu] Diagnostics ===
System Information:
Virtualization: None
Windows 10.0 Build 17134 

Display Information:
Display Width: 4960
Display Height: 3217
Display Origin: 0,-457
Number of displays: 3
Display 1: \\.\DISPLAY1
Display 1: left=3360, right=4960, top=1860, bottom=2760
Display 1: dpiX=96, dpiY=96
Display 2: \\.\DISPLAY2
Display 2: left=1920, right=3360, top=-457, bottom=2103
Display 2: dpiX=96, dpiY=96
Display 3: (primary)\\.\DISPLAY3
Display 3: left=0, right=1920, top=0, bottom=1080
Display 3: dpiX=96, dpiY=96
Global display dpi: 96, 96
Display Colors: 32 bit
Printer Driver: Microsoft Print to PDF
Printer Width: 5100
Printer Height: 6600
Printer Colors: 32 bit

Updater Information:
Product name: Snagit, 64-bit
Current version: 18.2.1, next version: 
Bitness: 64
Language: ENU
Key type: Single User, version: 0
Software key: HM8CAKPHZFCEKM4KX78JJEF3R
Next run: 1/31/2019 12:10:41 PM
Current status: BeginCheck
Message: 
Retry count: 0
Download Url: 
Local path: 
Info Url: 
Hash code: 
Manual mode only: True
Restart after update: 
Last shown error: 

File Information:
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Snagit Settings:
(Global Install) RegistrationKey = HM8CAKPHZFCEKM4KX78JJEF3R
DistCode=TSCFTP
TUDIOptedIn=0x2
MobileAppPortNum=0x206a
InAppNotificationBannerPreference=0x0
LastRanVersion=18.2.1
DefaultOutputsInstalled=0x1
LegacyOutputsUpdated=0x1
DataStoreLocation=C:\Users\xxxx\AppData\Local\TechSmith\SnagIt\DataStore
RestoreSnagarchive=
DataStoreDriveType=0x3
RecommendedVideoQualityType=Medium
UITheme=0x1
SnagItShowedRegWiz=0x1
CatalogFolder=C:\Users\xxxx\Documents\Snagit\
ExternalOutputDir=C:\Users\xxxx\Documents\Snagit\Program\
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Typecode=0x934
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ToolThemesImported=0x1
SentDrawingLibraryVersion=0x1
RegistrationDialogHasShown=0x1
OnboardingBuy=0x1
UIViewPosX=0x0
UIViewPosY=0xdf
OneClickRelativeToScreenIndex=0x0
OneClickRelativePositionX=0
OneClickRelativePositionY=0.888941849380361
CaptureWindowProfilesExpanded=False
ExternalOutputMru=
FileOutputDirMru=
ImgExternalCustomItems=
VidExternalCustomItems=
ImgExternalMSPaint=0x1
ImgExternalImageReady=0x1
ImgExternalPaintShopPro8=0x1
ImgExternalPaintShopPro=0x1
ImgExternalPhotoShop=0x1
ImgExternalOutlook=0x1
VidExternalCamtasiaStudio=0x1
VidExternalWinMediaPlayer=0x1
UseAdvancedFileTypes=0x0
EmbedImagesInEmail=0x1

LastImageFileType=PNG
SavedImageFileType=PNG
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CheckPrinterCaps=0x1
ShowError2=0x7
CaptureCount=0xb4
VideoTip=0x1
CatalotTip=0x1
VideoCompTip=0x1
MultiSelectTip=0x1
WebTip=0x1
SnagItPrinterTip=0x1
PrinterTip=0x1
MultipageWarningTip=0x1
ImageTip=0x1
ProgImportTip=0x1
TaskPaneTip=0x1
PaintToolsTip=0x1
AutoSaveVideoCaptures=0x1
AutoSaveImageTextCaptures=0x1
AutosaveShowTip=0x1
AlwaysKeepEditorOpen=0x1
InetSequenceCount=0x1
OneClickEnabled=0x1
UseHTMLClipboard=0x0
VideoQualityType=Medium
ScaleTo1080=0x1
SnagitHiddenTrayTipShown=0x1
ProfileListTextSize=0xc
ProfileDetailMode=0x0
ProfileViewThumbs2=0x0
CaptureShowMagnifierGridlines=0x1
ProfileShowToolTips=0x1
CaptureShowVideoGuides=0x0
ProfileListCollapsedGroups={Imported}*
LastLClickedProfile=
CurProfileModified=0x0
CountDownPosX=0x706
CountDownPosY=0x39f
ToolbarOutputList={00000000-0000-0000-0000-000000000000}*
ToolbarExclusionList=
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OutAlert=0x0
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RepeatKey=0x0
VideoStartPauseResumeKey=0xc09
VideoStopKey=0xc0a
ShowRemoteKey=0x0
Preferences2=0x24420
ExtPreferences=0x0
ImageCaptionMru=
SelectedAudioDeviceName=Internal Microphone (Conexant SmartAudio HD)
SelectedWebCamDevicePath=\\?\usb#vid_04f2&pid_b5ce&mi_00#6&2f6e11cc&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
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ExportOptions=0x0
VideoRecordingGbFreeWarningLimit=0x1
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LastOpenDocType=0x1
CanvasSnappingEnabled=0x1
SearchPaneExpanded=0x1
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SearchPaneDatesExpandedState=[default]
SearchPaneTagsExpandedState=Applications|Tags|Web sites|
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LastResizeResampleOn=0x1
LastResizeKeepAspect=0x1
LastUsedCanvasColor=0xffffffff
FileOpenFolder=C:\Users\xxxxx\OneDrive\Documents\ProductLogos
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RemoveAllTrayOnClose=0x0
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AutoFlattenPaste=0x0
FlashAppButton=0x1
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NewImageCanvasClr=0xffffffff
DefaultSNAGShown=0x12
MinorVersion=0x2
UseCachedThumbnails=0x1
SpellcheckEnabled=0x1
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CanShowVidRotateInfo=0x1
ClientAreaColor=0xfffbf7
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TrayShowing=0x1
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EditorImageQuality=0x19
EditorImageMultiPage=0x0
PDFHeight=0x2af8
PDFWidth=0x2134
PDFImageLayout=0x0
PDFPageLayout=0x0
PDFLandscape=0x0
PDFMarginTop=0x1f4
PDFMarginBottom=0x1f4
PDFMarginLeft=0x12c
PDFMarginRight=0x12c
PDFAuthor=Snagit User
PDFTitle=
PDFKeywords=
ImgMode=0x1
PrinterMode=0x0
ShowAdvancedCheck=0x1
UseAdvancedTypes=0x0
CatalogSaveMru=
AccessoriesInQAT=
LastUsedStampCategory=C:\Program Files\TechSmith\Snagit 2018\Stamps\Accents\
MultiOutputFlag=0x0
ExternalFileNaming=0x2
ExternalAutoFileFormat=<Prefix><AutoNum>
ExternalAutoFilePrefix=SNAG_Program-
ExternalAutoFileNumDigits=0x4
ExternalStartAutoFileNumber=0x0
ExternalAutoFileNumberWraps=0x1
ExternalAutoFileWrapToNumber=0x0
ExternalAutoFileFillHoles=0x1
ExternalAutoFileOverwrite=0x0
ImageOutput=None
ImageMultiOutput=0x0
ImageFileNaming=0x0
ImageFileOutputDir=
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ImgAutoFileFormat=<Prefix><AutoNum>
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ImgAutoFileNumDigits=0x4
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ImgAutoFileFillHoles=0x1
ImgAutoFileOverwrite=0x0
ImageDefaultPrinter=0x1
ImagePrinterName=
ImagePrinterPort=
ImagePrinterDriver=
ImageMapiSubject=
ImageMapiName=
ImageMapiAddress=
ImageMapiText=
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ImageExternalDisplayName=Paint (MS Paint)
ImageExternalExecutable=mspaint.exe
ImageExternalParameters="<CaptureFilename>"
ImageScale=AutoSize
ImageOutputFileType=PNG
ImageOutputBitPerPixel=0x20
ImageOutputSubfileType2=0x4
ImageProgressOption=0x0
ImageColorTransparency=0x1
ImageColorTransparentColor=0xff00ff
ImageQuality=0x19
ImageMultiPage=0x0
ImageOutputExtensions=
ImageUseLastUsedType=0x1
RememberEditorLastUsedFileSettings=0x1
ImagePrintPos=UpLeft
ImageComposeEmail=0x0
ImageUseWebDef=0x0
ImagePrinterScale=0x64
LeftMargin=0x0
RightMargin=0x0
TopMargin=0x0
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XFixedPrintSize=0xfa0
YFixedPrintSize=0xfa0
Orientation=0x1
PrintFileNames=0x0
PrintKeepAspect=0x1
VideoOutput=File
VideoMultiOutput=0x2
VideoFileNaming=0x0
VideoFileOutputDir=
VideoFixedFileName=SNAGIT
VidAutoFileFormat=<Prefix><AutoNum>
VidAutoFilePrefix=SNAG-
VidAutoFileNumDigits=0x4
VidStartAutoFileNumber=0x0
VidAutoFileNumberWraps=0x1
VidAutoFileWrapToNumber=0x0
VidAutoFileFillHoles=0x1
VidAutoFileOverwrite=0x0
VideoCatalogFileNaming=0x2
VideoExternalDisplayName=Windows Media Player
VideoExternalExecutable=wmplayer.exe
VideoExternalParameters=/Open "<CaptureFilename>"
InetOutputServer=
InetOutputDir=
InetOutputFile=
InetOutputUser=
InetOutputPassword=
InetOutputProxy=
InetOutputAuth=0x0
InetUseRename=0x1
InetPassive=0x0
InetUseProxy=0x0
InetPort=0x15
InetFileNaming=0x1
InetSequenceLimit=0x0
InetShowProgress=0x1
PrinterSettings=0x0
PrintCaptionAtBottomFlag=0x0
PrintCaptionAtBottomStr=
AutoExpandCanvas=0x1
DeleteCroppedContent=0x1
ShrinkToFitNewDocuments=0x1
LibraryZoom=0x64
LibrarySortColTags=0x2
LibrarySortColTagsAscending=0x0
LibrarySortColFolder=0x0
LibrarySortColFolderAscending=0x1
LibraryDetailView=0x0
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CatalogViewThumbnails=0x1
CatalogSortBy=0x0
CatalogSortForward=0x1
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CatalogViewerWidth=0x80000000
CatalogViewerHeight=0x12c
CatalogViewerPosX=0x0
CatalogViewerPosY=0x0
CatalogOpenFolder=
CatalogBrowserDeletePrompt=0x1
CatalogBrowserDeleteUndo=0x1
CatalogTreeViewWidth=0xc8
CatalogBrowserAutoRefresh=0x1
CatalogThumbnailDither=0x1
CatalogFolderFollow=0x0
CatalogBigIcons=0x1
CatalogAutofit=0x0
CatalogNewImageWidth=0x12c
CatalogNewImageHeight=0xc8
CatalogAutoFileFormat=<CaptureMode>-<AutoNum>
CatalogAutoFilePrefix=
CatalogAutoFileNumDigits=0x4
CatalogStartAutoFileNumber=0x0
CatalogAutoFileNumberWraps=0x1
CatalogAutoFileWrapToNumber=0x0
CatalogAutoFileFillHoles=0x1
CatalogAutoFileOverwrite=0x0
CatalogTwainAutoFileFormat=<Prefix><AutoNum>
CatalogTwainAutoFilePrefix=SNAG-
CatalogTwainAutoFileNumDigits=0x4
CatalogTwainStartAutoFileNumber=0x0
CatalogTwainAutoFileNumberWraps=0x1
CatalogTwainAutoFileWrapToNumber=0x0
CatalogTwainAutoFileFillHoles=0x1
CatalogTwainAutoFileOverwrite=0x0
CatalogBatchConvertAutoFileFormat=<OriginalFilename>-<AutoNum>
CatalogBatchConvertAutoFilePrefix=SNAG-
CatalogBatchConvertAutoFileNumDigits=0x4
CatalogBatchConvertStartAutoFileNumber=0x0
CatalogBatchConvertAutoFileNumberWraps=0x1
CatalogBatchConvertAutoFileWrapToNumber=0x0
CatalogBatchConvertAutoFileFillHoles=0x1
CatalogBatchConvertAutoFileOverwrite=0x0
CatMultiPrintColns=0x2
CatMultiPrintRows=0x2
CatMultiPrintTopMargin=0x0
CatMultiPrintBottomMargin=0x0
CatMultiPrintLeftMargin=0x0
CatMultiPrintRightMargin=0x0
CatMultiPrintSpacing=0x64
CatMultiPrintScale=0x0
CatMultiPrintKeepAspectRatio=0x1
CatMultiPrintManualScale=0x64
CatMultiPrintFileNames=0x0
QuickEffectsGalleryHeight=0x84
LastTrialReminder=Bad Data Type
AviVideosCleaned=0x1
TextFilesCleaned=0x1
CaptureTutorialShown=0x1
OnboardingImageCapture=0x1
HasEditorEverShown=0x1
PanoramicOnboardingShown=0x1
OnboardingMarkup=0x1

Current Profile:
SnagKey=0x1000
ProfileName=New Profile
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Preview=0x1
ImageColorBackgroundColor=0xffffffff
MultiOutputFlag=0x0
TimerPreferences=0x8
TimerInterval=0x2
TimerValue=0x1
DelayMode=0x0
DelaySec=0x3
DelayDateLow=0x0
DelayDateHigh=0x0
ScrollFromTop=0x1
ScrollFromLeft=0x1
ExternalFileNaming=0x2
ExternalOutputDir=
ExternalAutoFileFormat=<Prefix><AutoNum>
ExternalAutoFilePrefix=SNAG_Program-
ExternalAutoFileNumDigits=0x4
ExternalStartAutoFileNumber=0x0
ExternalAutoFileNumberWraps=0x1
ExternalAutoFileWrapToNumber=0x0
ExternalAutoFileFillHoles=0x1
ExternalAutoFileOverwrite=0x0
ImageInput=Capture
ImageOutput=None
ImageMultiOutput=0x0
ImageCaptureMouse=0x0
ImageAutoScroll=0x0
ImageMultiSelect=0x0
ImageClipboardChain=0x0
ImageFileNaming=0x0
ImageFileOutputDir=
ImageFixedFileName=SNAGIT
ImgAutoFileFormat=<Prefix><AutoNum>
ImgAutoFilePrefix=SNAG-
ImgAutoFileNumDigits=0x4
ImgStartAutoFileNumber=0x0
ImgAutoFileNumberWraps=0x1
ImgAutoFileWrapToNumber=0x0
ImgAutoFileFillHoles=0x1
ImgAutoFileOverwrite=0x0
ImageDefaultPrinter=0x1
ImagePrinterName=
ImagePrinterPort=
ImagePrinterDriver=
ImageMapiSubject=
ImageMapiName=
ImageMapiAddress=
ImageMapiText=
ImageCatalogFileNaming=0x2
ImageExternalDisplayName=Paint (MS Paint)
ImageExternalExecutable=mspaint.exe
ImageExternalParameters="<CaptureFilename>"
ImageScale=AutoSize
ImageInputFileType=PNG
ImageOutputFileType=PNG
ImageOutputBitPerPixel=0x20
ImageOutputSubfileType2=0xffffffff
ImageProgressOption=0x0
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ImageMultiPage=0x0
ImageOutputExtensions=
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ImgTwainSource=
VideoInput=Fixed Region
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VideoCaptureMouse=0x1
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VideoUseStartPt=0x0
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VideoCameraDevicePath=
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InetOutputServer=
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InetOutputUser=
InetOutputProxy=
InetOutputAuth=0x0
InetUseRename=0x1
InetPassive=0x0
InetUseProxy=0x0
InetPort=0x15
InetFileNaming=0x1
InetSequenceLimit=0x0
InetShowProgress=0x1
PrnPreviousProfile=
PrnTempDir=C:\Users\xxxxx\AppData\Local\Temp\
PrnSelectedPrinter=
PrnExitAfterCapture=0x0
PrinterSettings=0x0
PDFHeight=0x2af8
PDFWidth=0x2134
PDFImageLayout=0x0
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PDFLandscape=0x0
PDFMarginTop=0x1f4
PDFMarginBottom=0x1f4
PDFMarginLeft=0x12c
PDFMarginRight=0x12c
PDFAuthor=Snagit User
PDFTitle=
PDFKeywords=
PrintCaptionAtBottomFlag=0x0
PrintCaptionAtBottomStr=

Other Settings:

Feature switches: Features: snagit:
JSONProvider: ExemplarInpaintEnabled=false,OcrOnSmartMoveEnabled=true,SmartMoveOnFloatingImages=false,webAssembly=false
RegistryProvider: AllowHwVideoEncoding=1,AllowHwVideoClrConv=1,UseAlternateWin7Encoder=0,AllowMfDeviceDiscovery=1,AllowMfDeviceRecording=1,AllowHwVideoProcessing=1,DeviceAudioFromSDK=1,AllowGpuScreenCapture=1,AllowDxgiScreenCapture=1,AllowMfAudioCapture=1,AllowOpenAllAudioAtStart=1
InstallerSettingProvider: 

=== End of Snagit Diagnostics ===

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Steve Lasker

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Posted 7 months ago

  • 1
Photo of Ed Covney

Ed Covney

  • 339 Posts
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Steve - I will NEVER again complain about not having enough background information.
Get rid of the mouse (no way around it) and find a good RF mouse. I use a Logitech  M315 or 325 - about $10 on sale. 
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davidlambert

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If I were going to hazard a guess, it would be that SnagIt takes over the bluetooth because it is allowed to use the headset microphone while recording video. I think there is a way in Windows 10 to prevent apps from doing this, perhaps in permission settings for apps. Go to 'Settings>Privacy>Microphone' and if SnagIt is listed there, try disabling it and see if that solves the problem. If it works, the caveat is that when you want to record a video with SnagIt, you will have to reenable the microphone for the app if you want to record audio with it.
Check out the short video clip below.
https://drive.google.com/file/d/1FLpo6qx36v8pUmGEkpiAOGoZUymGqTI6/view?usp=sharing
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Ed Covney

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David, Bluetooth is not a "settled" standard. It was created as a "7-devices are possible", but what we got was limited bandwidth in which each of the devices want 100% of bandwidth. Hence any two devices act like two CB'ers talking on channel 19 at the same time - the best receivers - get garble!
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davidlambert

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What relevance does this have to do with my suggestion. I use my bluetooth speaker all the time and SnagIt has never 'stolen' my bluetooth and I believe it has to do with the fact that I use my internal microphone array or Plantronics GameCom headset (USB) for recording audio. Most of the time, the use of the microphone in SnagIt is disabled unless I'm capturing video in which I want the audio recorded as well. If I were using a bluetooth headset instead, I might experience the same issue as described above.
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Ed Covney

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David - Do you have a BT mouse?  I my experience, when the BT mouse leaves, so do all the  problems it causes.  Of course, I could be wrong, but it was also the cheapest way to test Steve's setup.  It would be nice if Steve got back to us on this.  Regards - Ed
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davidlambert

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I do and I continue to use it at all times. It doesn't appear to cause any issues.